Sales Customer Service

La Shayla Avery

**** ******** ****, *** ******* TX 78244

Phone: 210-***-**** E-Mail: ********.*****@*****.***

LA

Objective: Seeking Management-level position in Operations to utilize my MBA in project management.

Willing to relocate.

Key Competencies

Budget Planning Customer Service Leadership Delegating Responsibilities

Negotiation Personnel Management Goal Setting Resource Management

Project Management Integrity Organization Critical Thinking

Planning Multi-tasking Communication Detail oriented

Microsoft Office Microsoft Project Outlook Microsoft Excel

Internet Microsoft PowerPoint Microsoft Access Info Databases

Gantt Chart Six Sigma Knowledge

Experience

Personal Budget/Small Business Consultant

• Analyze situations, make recommendations, and educate individuals/organizations with regard to business plans,

market feasibility, financial viability, and operations management.

• Assist in the continued development, implementation, and updating of the organization's/individual’s strategic plan.

• Ensure that organizational goals and objectives are accomplished in a timely and thorough manner.

• Direct individuals to other appropriate sources of business information and assistance.

• Provide high quality individual instruction to individuals, entrepreneurs, business owners, and business managers.

• Provide aide in training programs, consulting tools, research projects, and/or other business assistance programs.

Property Manager

• Establishes rental rate by surveying local rental rates; calculating overhead costs, depreciation, taxes, and profit

goals.

• Attracts tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of

location and services; showing units.

• Contracts with tenants by negotiating leases; collecting security deposit.

• Accomplishes financial objectives by collecting rents; paying bills; forecasting requirements; preparing an annual

budget; scheduling expenditures; analyzing variances; initiating corrective action.

• Maintains property by investigating and resolving tenant complaints; enforcing rules of occupancy; inspecting

vacant units and completing repairs; planning renovations; contracting with landscaping and snow removal

services

• Prepares reports by collecting, analyzing, and summarizing data and trends.

• Updates job knowledge by participating in educational opportunities; reading professional publications;

maintaining personal networks; participating in professional organizations.

Gold Canyon

Independent Sales Associate

• Plans, coordinates, schedules and executes events to increase customer base and sales.

• Maintains promotional database by inputting invoice and bill-back data. Updates managers by consolidating,

analyzing, and forwarding daily action summaries.

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• Resolves order, pricing, and inventory problems by investigating data and history; identifying alternate means for

filling orders; notifying managers and customers.

• Provides sales vs. projection results by preparing and forwarding sales tracking reports. Forwards samples by

entering request; arranging shipment; notifying customer.

• Maintains customer database by inputting customer profile and updates; preparing and distributing monthly

reports.

• Prepares sales presentations by compiling data; developing presentation formats and materials. Tracks sales

expenses by tracking, consolidating, analyzing, and summarizing expenses; forwarding for reimbursement.

• Updates job knowledge by participating in educational opportunities. Accomplishes department and organization

mission by completing related results as needed.

Leading Edge, San Antonio, TX

Biomedical Research Technician

Extreme Trauma and Regenerative Medicine- SAMC, Ft Sam Houston (Full-time)

• Provides Assistance with Improving Outcomes of Extremity Trauma.

• Participated and coordinated specialized projects to assist in the development in methods to aid in saving lives and

limbs of wounded soldiers.

• Tabulates data into spreadsheets, conduct preliminary statistics, summarize data and prepare figures as data collect

allows to monitor assay results.

• Perform molecular biology and biochemical procedures to assess injury and healing of tissue.

• Provide assistance and perform surgical procedures on animals.

• Perform radiographs/imaging procedures on animals/tissues.

• Prepare samples of blood and tissue for clinical chemistry analyses, histology, or biomechanical testing.

TX Biomedical Research Institute, San Antonio, TX

SR. Research Assistant/ Lab Manager/GLP Project Coordinator

Virology and Immunology Dept

• Trained and managed employees to in assist in vaccine research involving human and/or nonhuman primates.

• Maintained budgets, records, experimental schedules, and purchased and tracked supplies.

• Proficiently prepared intravenous and intramuscular inoculations utilizing sterile techniques, cell and tissue

culture, and cell separation.

• Experience with cellular and mucosal immunology techniques from cell isolation to cytotoxicity assay, ELISA,

proliferation assay, and flow cytometry technique, working under BSL-2 and BSL-3environment.

• Experienced in basic molecular biological techniques such as (isolation of RNA, DNA, RT-PCR, preparation of

cDNA and western blots).

• Prepared, revised, instructed, and executed Standard Operating Procedures (SOPs).

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• Calibrate equipment as needed for experiments.

Education

Keller Graduate School of Management, San Antonio, TX

Graduate Certificate in Project Management GPA3.7 January 2012

University of Phoenix at San Antonio (ground), San Antonio, TX

Masters of Business Administration GPA3.5 February 2010

University of Texas at Arlington, Arlington, TX

B.S. Biology May 2005

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