Customer Service Human Resources

Felischa Page

Felischa K Page

*** ***** **., ******* *****, KY 42103

270-***-**** (Cell)

270-***-**** (Home)

******@*********.***

Objective

Seeking Human Resources position in Bowling Green/Warren County or surrounding area.

Summary

I am an experienced well organized professional in Human Resources, Administration,

Customer Service, Purchasing and Office Management whose collective automotive

manufacturing and HR background exceed 15 years.

My diverse skills include: Employee Relations, Training development, Benefits

Administration, Payroll, Leadership, Compliance, Recruiting, Staffing, and Grant Writing

I bring a safety focused strong work ethic and attention to detail; computer savvy with

proficiency in Microsoft Office; as well as demonstrate sound judgment, communication,

troubleshooting and problem solving skills. Experienced in AIB, ISO, GMA Safe, QS, and TS

working environments.

Experience

HR Manager 2005 - 2014

AEP Industries, Inc., Bowling Green, KY

• Directed all Human Resources activities.

• Staffing, FMLA, ADA, UI, Payroll, Safety, OSHA, WC, metrics & record retention.

• Advised managers on organizational policy, employee relations, training and safety.

• Effectively managed and mentored personnel.

• Fielded employee questions and work related problems.

• Handle difficult personnel situations, conflicts and resolutions.

• Consistently administered disciplinary actions.

• Fostered positive attitudes towards the organization and its goals.

• Inform applicants of job openings and details such as duties and responsibilities,

compensation, benefits, schedules, working conditions, and promotion opportunities.

• Recruit, interview and hired to fill job vacancies (hourly, salary non-exempt and

exempt.)

• Planned and conducted new employee orientation.

• Successful grant writing from application to finalization with receipts in excess of

$100,000.

Office Manager 2003 - 2005

CTS, CarTopSystems N.A., Bowling Green, KY (tier I supplier for GM Corvette & Cadillac)

• Ensured compliance and understanding of policies and procedures.

• Provided status updates of office activities to senior management.

• Maintained effective working relationships with employees.

• Assisted employees with professional development.

• As a member of the local management team, responsibilities included Human

Resources, participate in benefits plan selection, Privacy Officer, training coordinator,

payroll, administrative support, grant writing, purchasing, OSHA 300 Log, as well as

evaluate and streamline processes.

Communications Representative 2002 - 2003

Bowling Green Municipal Utilities, Bowling Green, KY

• Cultured working relationships with clients and led community outreach initiatives.

• Increased company visibility through selectively chosen media.

• Built productive business relationships with people and entities outside the company.

• Organized PR events including Coordinate annual cookbook and open house event.

• Design and produce monthly bill stuffers.

• Conduct test of home grounding systems; administer surge protection and water heat

programs.

• Conduct electrical safety presentations in elementary classrooms, safety fairs and

civic organizations.

• Managed communications budget.

Buyer / Administrative Assistant 1997 - 2002

Hayes Lemmerz International, Inc., Bowling Green, KY (Tier I & II supplier – automotive)

• Initially joined HLI as the Administrative Assistant to the Management Team where I

effectively provided support for the local facility and acted as liaison to corporate

office as well as developed procedures and databases for overall efficiency.

• Effectively handled day to day Human Resources Generalist duties (payroll, benefits,

etc.) due to unplanned staffing circumstances.

• Assumed duties of Buyer upon the Company's announcement of Chapter 11 filing.

• In this capacity I successfully negotiated the acquisition of materials sufficient to

support uninterrupted production.

• Developed sourcing strategies to balance costs, quality, and service.

• Prepared and reviewed purchase orders.

• Managed requests for information and requests for proposals.

• Complied with all procurement regulations including ISO.

Skills

HR-General, Management, Benefits Administration, Recruiting, Staffing, Employee Relations,

Grant Writing, Organizational Skills, Payroll Processing, Safety, Administrative Support,

Communication Skills, Customer Relations, File Management, Materials Management, Policy

Analysis, Presentation Skills, Press Releases, Proposal Writing, Purchasing, Budgeting,

Quality, ISO, Promotional Materials, Plan Development.

Education/Certification

• BS degree from Western Kentucky University

• PHR certified

• First Aid CPR AED-AHA

Activities

SKY-SHRM Director/Workforce Advocate; Training Consortium of SC KY Director; South

Central KY Advanced Manufacturing Counsel; Warren County Farm Bureau Director; SHRM;

WKU Alumni Association; Warren County Election Officer & Bays Fork Church.

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