Customer Service Sales
Resume:
Loraine H. Tetreault
San Antonio, Texas 78230
Cell Phone: 210-***-****
Phone: 210-***-****
***********@*****.***
SUMMARY
I have exceptional customer service skills, a thorough understanding of
booking meetings, computer knowledge, and handling customers in a timely
and efficient manner. I am recognized as an enthusiastic and hard working
employee. My professional abilities will be an asset to any office.
SKILLS
Typing, multi-line telephone, electronic calculator, IBM compatible
computer and completing month end reports.
Software: Acuterm, Delphi, IBS Management System, Microsoft Word, Excel,
Word Perfect
WORK EXPERIENCE
West Business Services, San Antonio, TX
November 2011 - Present
Customer Service Representative
. Answer incoming phone calls
. Assist customers with questions on billing and services
. Up sell products and services
Hardware Specialty, Worcester, MA
March 2010 - June 2011
Receptionist/Accounts Receivable Assistant
. Answered all incoming telephone calls for all departments, greeted all
visitors.
. Coded, scanned and entered invoices.
. Assisted the Administrative Manager as needed with all other duties as
requested.
Westin La Cantera Resort, San Antonio, TX
March 2008 - March 2009
Catering Sales Manager
. Handled all sales, contract closures and managed all corporate/social
events for 100 people or less.
. Utilized prospecting techniques that included: cold calls, walk-in
clients, and direct telephone inquiries.
. Met face to face with clients to organize all details of the event and
created accurate/timely banquet event orders.
. Achieved 100% of 2008 sales goals.
Club at Sonterra, San Antonio, TX
May 2006 - March 2008
Catering Administrative Assistant
. Completed contracts and banquet event orders.
. Took all incoming telephone calls and walk-in clients' leads and
directed them to correct manager.
. Handled calendars for both managers.
. Took deposits and input into IBS Management Computer System.
Omni San Antonio Hotel, San Antonio, TX
Feb 1999 - May 2006
Catering Sales Manager
June 2003 - May 2006
. Handled all sales, contract closures and managed all corporate/social
events for 100 people or less.
. Utilized prospecting techniques that included: cold calls, walk-in
clients, and direct telephone inquiries.
. Met with clients face to face to organize all detail all aspects of
the event and created accurate/timely banquet event orders.
. Achieved 100% of 2004 and 2005 sales goals
Market Research Coordinator and Assistant to the Director of Sales and
Marketing June 2000 -June 2003
. Organized and completed all Sales and Catering End-of-Month Reports.
. Verified/updated all sales and catering numbers on a daily basis in
the Delphi Computer System.
. Estimated/compared current, past, and future figures in order to
determine forecast and budget numbers.
. Ensured that all banquet event orders were completed and distributed
in a timely manner.
Receptionist and Sales and Catering Administrative Assistant
February 1999 - June 2000
. Answered 32 line phone system
. Completed all contracts, proposals, resumes, and banquet event orders.
. Directed all leads to correct sales or catering manager.
. Completed all tasks in an efficient and timely manner.
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