Customer Service Administrative Assistant

NANCY "KAYLA" SILVERS

* * ***** *** ***** D ALLAS, GA, 3 0157 770-***-**** M *********@*****.***

P ROFESSIONAL EXPERIE NCE

B M W F I N A N C I A L S E RV I C E S, D A L L A S, G A

A c co u n t M a na g e r, J un 2 0 1 0 – D e c 2 0 1 3

Verify accuracy of billing data and revise any errors.

Perform bookkeeping work, including posting data or keeping other records concerning costs of goods

or services or the shipment of goods.

Resolve discrepancies in accounting records.

Answer mail or telephone inquiries regarding rates, routing, or procedures.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

R E G I O N S B A N K, D A LL A S, G A

Teller, Aug 2008 – May 2010

Cash checks and pay out money after verifying that signatures are correct, that written and numerical

amounts agree, and that accounts have sufficient funds.

Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.

Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions

using computers, calculators, or adding machines.

Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders,

and cashier's checks, using computerized information about customers to tailor recommendations.

BANK OF AMERICA, KENNESAW, GA

Customer Service, Dec 2005 – Aug 2008

Review collection reports to determine the status of collections and the amounts of outstanding

balances.

Confer with customers by telephone or in person to provide information about products or services, take

or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording detail s of inquiries, complaints, or

comments, as well as actions taken.

Resolve customers' service or billing complaints by performing activities such as exchanging

merchandise, refunding money, or adjusting bills.

E DUCATION

CHATTAHOOCHEE TECH, MARIETTA, GA

A DDITIONAL SKILLS

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