Sales Customer Service

Sheryl Mohundro * Briarwood Circle ( Texarkana, TX

75503

Home/cell: 612-***-****

**************@********.***

SALES & MANAGEMENT CAREER PROFILE

Seeking to Transfer Broad-Based Skill Set, 20+ Years of Experience with

National Retail Accounts at Corporate, Regional and Local Business Levels

into Sales/Management Position

Results-oriented sales and marketing professional with proven ability to

implement and manage sales strategies and marketing programs that achieve

maximum productivity and market share through strong customer relationships

and detailed analytics. Advanced presentation and relationship development

abilities, with track record of generating multimillion-dollar business

growth within a high level corporate and retail environment.

Core Knowledge & Skill Areas:

Customer Relationships Product Management Solutions Selling

Strategies

Advertising Category Management Data Analysis

Retail & Consumer Team Training & Mentoring Business Planning and

Marketing New Product Development Forecasting

Relevant KOHL'S CORPORATION, Texarkana, TX 2010 - Present

Experience EXECUTIVE ASSISTANT MANAGER

Currently manage all store operations in addition to the

Children's, Footwear & Home departments. Direct responsibility

for Customer Satisfaction, Merchandise Presentation,

Payroll/Expense Management, Inventory Shortage/Unit System

Accuracy, and Personnel. Manage and evaluate a 50 member team.

Responsible for store sales over $10 million annually. Selected

Accomplishments:

Lead and executed implementation of the e-Signing Capital Project

and the MLS (Multiple Location System) Capital Project as a test

store, resulting in becoming the District Captain for future

store rollouts in the district.

Lead and executed implementation of the RFID (Radio-Frequency

Identification) Capital Project. After implementation, sales in

RFID categories raised an average of 10%.

Responsibility for all "Kohl's Cares for Kids" charity events,

resulting in an increase of donations to the Texarkana community

from $8000 to over $19,000 within 3 years.

Accountable for results of Customer Service programs through the

Customer Engagement Scorecard (CES), resulting in an increase in

the store's CES score from 74% to 89%, resulting in a current

increase of 11% above the 2014 company goal of 80%.

Train, coach and counsel Associates. Continues to drive positive

reinforcement and motivation to all Associates, resulting in a

20% increase in the store's annual Associate Engagement score.

Sheryl Mohundro

Page 2

...Professional Experience Continued...

SONY MUSIC ENTERTAINMENT, Minneapolis, MN 1994 - 2009

NATIONAL ACCOUNT MANAGER - TARGET CORPORATION (2006-2009)

Managed all national sales and marketing of Sony Music product

within the Target Corporation, representing sales over $125

million annually. Monitored and maintained inventory levels of

all product categories and identified current competitive trends,

creating strategies for new opportunities. Managed, evaluated and

monitored a four member team. Selected Accomplishments:

Held weekly sales meetings to introduce and sell new products to

the Target Sales Team. Provided business plans and projections

to adequately meet sales goals while achieving an ultimate return

rate of less than 10%.

Created and negotiated a Target-specific incentive sales plan

that resulted in a 13% increase in sales and a 1.5% increase in

category market share.

Facilitated in the development and launch of "MUSIC PASS", an

artist-specific digital download card. Negotiated reduced

account merchandising, marketing & media costs for the life of

the project, resulting in the Target account achieving a #1

market share.

SALES MANAGER - MINNEAPOLIS BRANCH (2000-2006)

SENIOR ACCOUNT EXECUTIVE - THE MUSICLAND GROUP(2000-2006)

Managed sales staff and national accounts including The Musicland

Group, Target Corporation and the Best Buy Company which

accounted for sales over $350 million a year. Oversaw procurement

and commitment of advertising funds for account programs and

media. Worked with sales staff to ensure proper product purchase,

distribution, replenishment and placement at all accounts.

Selected Accomplishments:

Increased sales yearly by 5-10% while The Musicland Group account

was sold, restructured and store count decreased by 25%.

Exceeded forecasted yearly sales projections, increasing the

Minneapolis Branch's percent of business by 3%.

professional STEPHEN F. AUSTIN STATE UNIVERSITY, Nacogdoches, TX

development TEXARKANA COMMUNITY COLLEGE, Texarkana, TX

NEGOTIATING SKILLS SEMINAR - Laurie Kraus Consulting, New York,

NY

RELATIONSHIP SELLING SEMINAR- The Executive Advisory Group,

Chicago, IL

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