Manager Customer Service

HELEN ELIZABETH HALL

Cell: 602-***-**** Email: **********@*******.***

PROFESSIONAL SUMMARY

Proficient knowledge of Microsoft Suites (Word, Excel, PowerPoint) Oracle and SharePoint databases.

Proactive, forward-thinking individual and innovative leader with over 20+ years of facilities, operations, and

maintenance manager experience. Possesses the determination and initiative to build solutions that optimize

operational efficiencies and improve workforce performance, provides excellent customer service to both internal

and external customers. Influential, credible supervisor / manager with superior interpersonal skills practiced in

championing cross-functional collaboration, increase volumes, generate revenue; launch strategic programs and

strengthening team cohesion.

CORE COMPETENCIES

Strategic Planning Inspirational Technical Knowledge

Initiative and Creativity Tactical Financial Integrity

Persuasive Ethical Teamwork

Business Development Performance Improvement Lean Thinking

Customer Satisfaction Talent Acquisition / Management Community Leadership

Best Value Practices Sustainability – Energy / Environmental

PROFESSIONAL EXPERIENCE

PHOENIX PACKAGING OPERATIONS, Chandler AZ

Maintenance Manager (1/28/13-5/2/14)

Managed Union contractor’s representing: Electricians, Pipe Fitters, Sheet metal, Instrumentation and

controls and HVAC.

Created multiple Scope of Work (SOW) and Request for Quotes (RFQ) for installation of new equipment

and handle Project Management duties associated with installation of printers and mold injection machine

as well as chillers, compressors, and water filtration systems.

Responsible for daily activities of Maintenance technicians, Janitorial, Landscaping and Grounds.

Created work instructions and schedules to complete preventive maintenance on equipment including:

Polytype printers, Emmendinger and Berhalter die cutters, MPS printer and Husky injection mold

Machine.

Implement 5S+ program for Maintenance and Janitorial.

Create, track and maintain inventory for equipment for just in time maintenance repairs, including spare

parts inventory.

Partner effectively with peers to support corporate goals and achieved desired results.

Ensure that all systems and processes are documented and that all levels of staff are

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properly trained.

Assisted with implementation of quality documents to conform to SQF.

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Flexibility to adjust to changing schedules, Open to new ideas and adaptable to changing

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technology.

Knowledge of techniques and crafts involved in preventive maintenance, housekeeping, and

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construction.

MOTOROLA / ON SEMICONDUCTOR, Phoenix, AZ 6/26/1981-8/22/2012

ON SEMICONDUCTOR, Phoenix, AZ

Facilities, Operations, and Maintenance Manager (1/2008 – 08/2012)

System Administrator for Infor/DataStream MP2 CMMS. Populated databases

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and instructed operations and maintenance supervisors and technicians in Burlington,

Canada; Santa Clara, California; Phoenix, Arizona; and Seremban Malaysia. Updated

and maintained “Predictive and Preventative Maintenance Program.”

Responsible for developing Facilities and Operations Strategies, Safety Programs which adhered

to OSHA Standards including: Annual Lock out Tag out Training, Daily Safety Review meetings with O&M

Staff and contractors, Hearing Conservation, Storm Water Pollution Prevention and Blood Borne

Pathogens. Supported the following departments and staff varying from 9-45 employees; operations and

maintenance departments in Arizona, California and Ontario Canada.

Instituted a SharePoint Facilities website, created databases to capture and

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utilize information for Trouble Calls, Incident Reports and Service Requests in Phoenix,

Arizona; Santa Clara, California; ISMF Seremban Malaysia and Piestany, Slovakia.

Managed, supported, upgraded and maintained a Facility Management Controls System (FMCS

= Building Automated System) and a Supervisory Control and Data Acquisition (SCADA) on daily basis.

Upgraded major graphical displays on both systems.

Implemented and monitored regulatory compliance with City of Phoenix,

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Maricopa County, State of Arizona (ADEQ), and US Federal Government (EPA,

OSHA)

Managed Union contractor’s representing:

o Electricians, Pipe Fitters, Sheet metal, Instrumentation and controls and HVAC.

Back up manager for Janitorial and buildings and grounds maintenance.

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Crisis Management: Implement Environment of Care/Emergency Preparedness, Transformational

Care (LEAN), PIP and Preventative Safety programs

Oversaw the delivery of quality facilities services and monitors operational and quality metrics to

achieve target objectives

Partner effectively with operational counterparts to deliver accurate, timely and relevant solutions

to drive companies outcomes

Provided leadership to the departments operational functions and built on an ongoing basis the

capability for the department (process, people, technology) in order to develop a definitive competitive

work environment

Coordinate company equal opportunity programs to achieve diversity goals.

Responsible for all operational and departmental administrative duties to include attendance

and companies policies and procedures.

Developed operational, capital and labor budgeting exceeding $2.5 million.

Provided strategic planning, performance assessment and improvement to all the facilities.

Established and maintained a 5S+ program within the facilities.

Ensure that all systems and processes are documented and that all levels of staff are

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properly trained.

Establish business priorities and manage resource allocation accordingly.

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ON SEMICONDUCTOR, Phoenix, AZ

Facilities, Operations, and Maintenance Supervisor (01/2000 – 01/2008)

Responsible for operations and maintenance personnel including: Reverses Osmosis Deionized Water

(RODI) and Waste Treatment Technicians, Electricians, Pipe fitters, HVAC and Instrumentation and

Control Technicians.

System Administrator for Infor/DataStream MP2 CMMS. Populated databases and instructed operations

and maintenance supervisors and technicians.

Facilitated weekly and monthly meetings on budgets and preventative programs

Oversaw operating site with systems at optimal performance running twenty-four hours a day, 7 days a

week.

Implemented new operations programs that included LRQA and Environmental compliance standards.

MOTOROLA / ON SEMICONDUCTOR, Phoenix, AZ

Facilities Instrumentation Technician (01/1990 – 1/2000)

Responsible for all operational and departmental administrative technical duties

Seasoned in strategic planning, performance assessment and improvement; state and federal compliance

and licensure

Participated in key management special project teams, including implementation of DataStream MP2

CMMS.

Implemented and was responsible for the Reverses Osmosis Deionized Water (RODI) control system and

Waste Water effluent discharge system.

Managed a Supervisory Control and Data Acquisition (SCADA) on daily basis

Managed and upgraded major graphical displays on RODI SCADA’S systems

MOTOROLA

Electronic Technician (06/1981-01/1990)

Responsible for calibration of all final test and assembly equipment to support the Zener operation.

Trouble shoot to component level electronic systems.

Build bread board circuits to analyze proper testing of Zeners, Rectifiers, Triacs andSCR’s.

EDUCATION

Associates in Management- Western International University

Associates in Electronic Degree- Arizona Technical Institute

PROFESSIONAL DEVELOPMENT

AIB understanding

SQF certification

Motorola University (over 771 hours of classes)

Lean Six Sigma Green Belt

ASU Facility Managers Development Program (FMDP)

IFMA Facilities Management Professional (FMP)

Quality Systems Auditor

RABQSA-Certified ISO 9001: Internal Auditor Training

ISO/TS 16949: Automotive Emphasis

AIAG ISO/TS 16949: Supplier Auditor Certification

AFFILIATIONS

Board of Directors, Secretary and Treasurer – International Facility Manager Association (IFMA)

Board of Directors, Sergeant at Arms – ON First Toastmasters

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