Customer Service Sales

Work at Home customer service

Pods - Clearwater, FL

December 2012 to February 2014

Responsibilities

Responsible for maintaining 100% customer satisfaction within the PODS National Customer Call Center at all times. Initiate new and follow up on open Incident Reports created by escalation situations. Ensure that information regarding delivery, pick up, redelivery and final pick up of PODS containers is accurate and completed in a timely manner.

ESSENTIAL FUNCTIONS:

Perform repetitive duties daily involving the operation of a sophisticated phone system and proprietary software program

Address customer needs from the initial delivery to the scheduling of final pick up of PODS brand containers

Initiate new and follow up on open Incident Reports derived from escalation situations

Maintain a 100% customer satisfaction outlook at all times

Capture and input information for the scheduling of the initial delivery, pick up, redelivery, and final pick up of all customer’s PODS® brand containers

Perform other duties and responsibilities as assigned

Regular attendance and punctuality required

Service Department

Barnett Outdoors - Tarpon Springs, FL

August 2012 to December 2013

Facilitating all warranty related issues includes working with vendors and manufacturers to receive replacement Crossbow parts, scheduling warranty appointments and service, educating customers regarding warranty services, and ensuring timely Crossbows repairs.

Customer Service Inbound and Sales

National Association for Medical and Dental - Newport, FL

September 2011 to March 2012

As a Customer Service in charge of dental plans accounts and customer retention. Answering questions about their dental plan benefits while serving and keeping a positive relationship between members and dental providers while dealing directly with plan options and benefits through MetLife

Research Interviewer

Nielsen Tv Rating

December 2009 to September 2011

call center representative), this position is responsible for placing telephone calls to computer-selected telephone numbers to identify households and enlist the household's cooperation to take part in a media surveys. This position could also be responsible for placing calls to obtain data for completed client-specific studies.

Principle Accountabilities of a Research Interviewer (call center representative):

• Enlists household's cooperation in keeping a TV & Radio diary and other client-specific studies.

• Persuades reluctant respondent's to cooperate with a diary placement

• Accurate coding of respondent's answers

• Follows strict guidelines for obtaining consistently unbiased raw data

• Answer's respondent's questions about the company, diary procedures, etc.

• Practices good customer service techniques at all times

• Places call to telephone numbers in sample selected for client specific studies

• Maintains confidentiality of procedures, scripts and respondent information at all times

• Makes decisions regarding appropriate disposition of each telephone number handled

Customer service Inbound And Outbound, Helping Customer's

Clear Image financial Group

September 2009 to September 2009

To

reduce and modify their current mortgages. Also i was in quality monitoring that the phone call to the customers was done in a professional matter. Complaining with the rules and regulations to continually identify,

document and implement steps to improve overall quality and productivity and other tasks such as processing and performing quality checks.

Assisting Customer's to bring accounts current

Elite Production

November 2008 to September 2009

Nov 2008 -Sept 2009

Costumer Service

Inbound Call Center, providing customer service,

telephone support, order taking and Web-enabled services.

Duties include answering inbound calls, assisting

callers with making decisions, data entry of orders, tracking

shipments

Assisting Customer's to bring accounts current

Customer Service Rept

Home Shopping Network - Largo, FL

December 2006 to November 2008

Answer incoming calls to help customers with their

trouble accounts to ensure that there order was place

correctly and payment. Also take orders on-line for different

products. While providing excellent Customer service

experience.

Assistance Manager

Family Dollar - Saint Petersburg, FL

June 2005 to July 2008

Open closing store, Scheduling, Money

handling, Placing orders, Cashier, Merchandising, Cash

Register

Operations, Inventory .As a manager on duty, ensure the

proper inventory

controls, merchandising, cash controls and customer issue

resolution procedures are in place and followed.

Collections Representative

Facs Group - Clearwater, FL

January 2000 to August 2006

USA

I was in charge of helping customer bring accounts

current by providing excellent customer service and support

Work with the 3 different credit agencies to report

default

accounts. In the 6 years of service i also was

awarded

collector of the month more than 17 times

Assistance Manager

Little Caesars Pizza Clearwater - Clearwater, FL

May 1998 to July 2000

Provide good customer service Shares overall

responsibility for meeting sales goals set by the

strategic sales-plan. Responsible for implementing

sales

processes for-training, communicating and tracking

progress. As a manager on duty, ensure the proper

inventory controls, merchandising, cash controls and customer

issue resolution procedures are in place and followed.

Ensure store appearance is in compliance with ongoing

marketing programs, product is displayed timely and appropriately, and the store is clean and

maintained per company standards interact with customers in

person and on the phone and utilize the computerized

point of sale system to complete both credit and cash

transactions

Participate in setting store strategic sales plans and tracking and communicating progress. Training and

coaching

employees on sales techniques. Food prep and sales

COMPUTER:

Computer Literate, Microsoft, Excel

LANGUAGES:

Spanish - Advanced

English - Advanced

REFERENCES:

References are available upon request

Education

Bachelor's in CRIMINAL SCIENCE

Everest University

May 2008 to Present

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