Customer Service Engineer

Lori Freshour

Lori Freshour

Lakewood, CA *****

916-***-**** (cell)

E-mail: *********@*****.***

Environmental Compliance and Safety Specialist:

** ***** **********, ****** ******* in utilizing regulatory, computer, office skills, project management, marketing,

bidding, cost savings analysis, organizational and multi-tasking expertise to efficiently and successfully complete

required tasks with pressure deadlines achieving company growth, increasing productivity & profit/ preventing

unwanted costs of loss time/fines/penalties with 100% success and tens of $1,000s saved, excellent soft skills and team

member.

Education:

CSU Dominguez Hills, Dominguez, CA / BA (expected graduation – spring 2015) Earth & Environment - Geology

Long Beach CC, Long Beach, CA / AA (also currently attending)

Computer Experience:

MS Office 2010/2013, Windows 7/8, Lotus, Internet, Records Management, Keyboarding 48 wpm, IT Op &

App, Bus Digital Literacy, Customer Service, Soft Skills

Work Skills & Experience:

Environmental & Safety Compliance: (California, Arizona, Nevada, Oregon, Washington)

Compliance and Safety management & inspection mitigation - 25 notable years’ experience in the

Environmental Compliance Management field with success, integrity and 100% success meeting deadlines

with 0 violations.

Safety and Environmental training & management (Federal, State, Local) – for department staff, field

technicians, and clients including ARCO, Mobil, Unocal, UPS, SBC, United Oil meeting all deadlines 100%

with

NO violations/penalties or loss time.

Business Plans, Emergency Response Plans and training, Safety Plans & meetings, conducting inspections and

audits, permitting, working with regulators and responding to client inspection notices and Notices of Violation,

remediation and site closures, Owner/Operator Agreements, scheduling, maintain testing requirements

meeting all deadlines for all compliance requirements

Hazardous waste manifesting; reports; chemical inventory & evaluation ; water sampling; compliance

reports; bids for compliance and UST installations; managed programs for UST installations; participated in

meetings, public hearings, workshops and convention trade shows with 100% bidding success and considerable

increased customer base

Conducted training including Right-to-Know; chemical, respirator, MSDS, emergency response and testing

training - saving $1000’s – no outsourcing

40-Hr Hazwoper certification/previously certified for UST installation; Designated Operator and CA

Contractor’s License/ Microsoft Office 2010/2013 Certifications for Word, Excel, Access, PowerPoint/ National

Restaurant Association Federal Food Safety Certification /CA Food Handler Card

LBCC COS Computer Lab Assistant –Assist & tutor students, set-up and maintain Access DB certificate

program

Manufacturing:

Test engineer and Process Analyst including assembly, plating, machine shop, die cast, chemicals, water

treatment and chairing cost analysis programs to increase productivity, profits and saving well over $1000’s

through new programs and material evaluations.

Retail:

Marketing, sales, customer service, inventory and stocking, receiving, light janitorial, use of Gemini device,

bailer, pallet jack, build interior store modules, pricing, binning. zoning

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Lori Freshour

Work History:

Student – Long Beach City College/Current & CSUDH

Long Beach City College, Long Beach, CA/Computer Lab Assistant/2013-present

Expert Environmental, Long Beach, CA / Owner / 2005 – 2012 (current student –LBCC)

Champion Testing, Sacramento, CA / VP Compliance / 2003 – 2005

Tait ES, Rancho Cordova, CA / Compliance Mgr. / 2001 – 2003

Triangle Env., Burbank, CA / Compliance Specialist / 1999 – 2001 (Special env. projects located out of CA 1995 – 1999)

Thrifty Oil Co., Downey, CA / Compliance Mgr. / 1991 – 1995

Robertshaw Controls, Long Beach, CA / Test and Env. Engineer / 1977 – 1991

Certifications/Awards/Volunteer:

Federal NRA Food Safety / CA Food Handler / Certs of Accomplishment LBCC (MS 2010/2013,

Windows 7/8, Basic Computing & Internet Literacy, Records Mgmt, Business Digital Literacy, Keyboarding)

OSHA 40-hr Hazwoper

GLBGSC Outstanding Vol. /Thrift Store Volunteer/event coordinating, planning & trade show exhibiting

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