Quality Assurance Manager
Resume:
GLADYS JOANN MOSELEY-CHAMBERS
****************@*****.***
SUMMARY OF QUALIFICATIONS
Highly motivated detailed oriented professional with Quality Assurance, FDA, and cGMP experience. K nowledge of
auditing and preparing controlled documents. Excellent organizational, time management, inventory and database and file
management skills.
CAREER SUMMARY
Quality Assurance
• Successfully managed critical file management system and m aintained back up of all files.
• Performed scanning of all hard document copies and storing the soft copies.
• Inputted and maintained electronic document databases.
• Ensured that all document were effectively stored and managed and well handled.
• Prepared materials and documents for archive for off-site storage.
• Ensured that all documents are recorded for the movements in and out of the central library.
• Generated, issued batch, formulation and specification records for as pharmaceutical company.
• Formatted, revised, maintained and prepared cGMP-Controlled Documents for master signature.
• Audited and identified mistakes, oversights and incomplete data on records.
• Audited internal documents and assisted with internal client audits.
• Verified paper copy to make sure scanned electronic document matched.
• Trained associates on quality processes, SOPs and procedures.
• Prepared, proofread and edited controlled documents and returned them for correction, if needed.
• Issued and reviewed records for compliance per Standard Operation Procedures (SOP) .
Security Administrator
• Conducted criminal background checks for all contractors and determined eligibility for employment for a
biotechnology/pharmaceutical company.
• Provided access cards for all employees to the facility.
• Supervised the security guards and acted as a liaison to the Contract Security Company.
• Reviewed and approved billing invoices for the security department.
• Maintained and revised Standard Operation Procedures, implemented security policies, procedure and access database.
Engineering Assistant
• Facilitated departmental operations and System Administrator for engineering database.
• Maintained and backed up access control database and created photo identification badges.
• Prepared security department reports to track employee activity for management.
Case Manager
• Provide intake and complete comprehensive assessment on each veteran, over the phone and in person to
determine, if they are eligible for the Homeless Veterans Reintegration Program (HVRP).
• Gather documents (DD-214, Medical Card, Social Security Card and Drivers License and State ID Card) to verify
homelessness, identity and veteran status.
• Facilitate referrals and connections with community resources to locate homeless veterans.
• Create and maintain a database of clients, case notes, their status and other community resources.
• Attend Job Fairs to present outreach material to the homeless population and other organizations.
• Identify and interview homeless veterans in shelters and other places where homeless people gather, to determine
current housing, training and employment status.
• Identify, interview and screen prospective participants for the Family Empowerment Action To Self-Sufficiency
(FEATS) to determine eligibility for the program.
• Monitor and evaluate participant progress, prepare progress notes, employment data and family changes.
Gladys Moseley-Chambers Page 2
Employment Specialist
• Assist homeless veterans with criminal records (ex-offenders), disabilities, mental health and substance abuse
issues find employment.
• Provide job development, workshops and employment assistance to determine suitable job openings.
• Cultivate ongoing relationships with the VA Medical Center, Urban Ministries of Durham, Wilmington Street
Shelter and other community based service providers, in order to network and cultivate relationships.
• Provided WIA case management, job development and job and school placement services.
• Maintained WIA caseload, case notes, files, assessments and provide follow up with clients.
• Interviewed and reviewed resumes, to select qualified candidates by telephone and personal interviews to fill open
job orders for employers.
• Coordinate and conduct outreach workshops for participants and the public on varies employment topics and
arranging for guest speakers for the event.
• Maintain job openings and distribute to clients to increase chances of job placement.
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EMPLOYMENT HISTORY
Service Coordinator/Employment Specialist Volunteers of America September 2012 – Present
CSBG Case Manager (Temp) Operation Breakthrough Inc. April 2012 – September 2012
Employment Consultant I (Temp) NC Employment Sec. Commission June 2010 – April 2012
Enumerator United States Census Bureau April 2010 – August 2010
Medical Records Volunteer Durham VA Medical Center March 2010 – July 2010
Operations Administrator City of Durham (Contractor) July 2009 – January 2010
Volunteer New Beginnings Outreach CDC May 2009 – July 2009
Director Assistant (Volunteer) JRuth Inc. October 2008 – July 2009
Qualified Mental Health Professional Covenant Community Partners June 2008 – July 2008
Quality Assurance Associate Diosynth-RTP Inc. February 2006 – March 2008
Operations Coordinator/Security Administrator Diosynth-RTP Inc. June 2002 - February 2006
Engineering Assistant Diosynth-RTP Inc November 2000 – June 2002
COMPUTER SKILLS
Microsoft Word, Power Point, Access, Excel &Adobe Acrobat
EDUCATION
Averett College (University) Danville, Virginia Degree: Bachelors of Science
Major: Sociology/ Law Enforcement Minor: History
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