Sales Quality Assurance
Resume:
Shanise L.Wilkins
*******.*******@*****.***
EXPERIENCE
****-**** ******* ********* ***********, NC
Membership Specialist (Health and Fitness)
• Create/develop leads through calls and networking to enhance membership
• Successfully implemented strategic sales techniques to enhance membership sales
• Maintain positive customer relationships for satisfaction and membership retention
• Records management
• Public relations
• Performed sales transactions
2009- 2014 Pathfinders of Coastal Carolina, Inc. Plymouth, NC
Director/Administrator (Home Care Agency)
• Organize and direct the agency’s ongoing functions
• Supervise the total operation of the agency
• Maintain, revise, and update administrative policies and procedures
• Oversee the development of standards and methods to measure agency activities
• Provide continuing evaluation of the program by:
Evaluating service policies and functions and recommending proposal for changes or
study of programs that effect the agency
Evaluate the performance of employees providing services in relation to established
standards and professional development
Oversee the implementation of all utilization reviews activities
Coordinate and complete timely implementation of corrective action plans
• Manage the staff through the appropriate hiring and disciplinary actions in collaboration with
other administrative departments
• Ensures adequate staff education and evaluation
• Monitors personnel files for completeness and organization
• Meet requirements of Department of Health and Human Services by:
Maintaining and implementation of rules of the department within agency
Ensuring proper documentation and services according to regulations for funding
• Liaison between the company and referring agencies, community supports, Board Members, and
other administrative departments
• Prepare reports and audits according to procedures and processes to ensure efficiency and
adequate funding of operations
• Oversee and maintain privacy and security compliance
• Audit client files to ensure appropriateness of time sensitive documentation: timelines of
assessments; completeness; organization; and service notes
• Conduct quality assessment and assurance activities, including regulatory compliance;
monitoring performance and continuously improve quality. Evaluate effectiveness of actions to
resolve problems promptly
• Schedule employee work hours, in-service trainings, and conduct monthly staff meetings
2010- 2011 Comprehensive Interventions Williamston, NC
Qualified Professional- Community Support/Intensive In-Home
• Conduct intake and coordinated initial and ongoing assessment activities provided by agency
Clinician
• Collaborated and coordinated with Associate and Para Professionals on teams to provide adequate
and appropriate care within service descriptions
• Provide client management of the personal care plans as deemed necessary to include maintence
and updating records
• Case management functions to arrange, link, monitor, and /or integrate multiple services and
referrals
• Develop and implement goals and interventions identified on each Person Centered Plan
• Review and revision of documentation in collaboration with Associate/Para Professional staff for
quality assurance and effective skill building techniques
• Ensure compliance with privacy and security policies
• Documentation of services provided
2003 -2007 Dorchester County Schools Hurlock, MD
Special Education Teacher (gr.6-12)
• Prepared student education plans in consultation with parents and Individual Education Plan
(IEP) team
• Scheduled students for technology assessments for use of assistive technology within the
classroom
• Coordinated IEP’s with general education staff to educate staff about learning disabilities,
behaviors or other deficiencies that may hinder student learning
• Monitored student progress, participated in review and revision of IEP, as appropriate
• Participated on school based communities conducting research on school dropout rate and
relation to special education students and submit recommendations and action plans for solutions
to concerning issues
• Articulated curriculum among various student level to induce understanding of classwork
materials
• Prepared student learning plans to enhance educational experience
• Proctored State exams such as SATs and End of Year exams implementing accommodations for
disabled students such as read aloud instruction, read aloud exam, and/or transcription
• Collaborated with general education staff to plan lessons that enhance learning
• Researched and implemented teaching strategies with focus on differentiated instruction and
effective mainstreaming
• Advocated for students to participate in school programs, join community based groups to
enhance learning, and referral for school social work groups for students in need of anger
management or suffer from depression
• Maintained appropriate data and other records and submit quarterly progress reports as required
2001-2003 Hyde County Schools Swan Quarter, NC
Special Education Teacher (gr.3-8)
• Provided instruction to a contained classroom of students with multiple disabilities and
supervision of one teacher’s assistant
• Developed, reviewed, revised, and implemented Individualized Educational Plans (IEP).
• Documentation of daily service; monitor progress of program
• Assisted in development and implementation of behavioral plans
• Coordinated and facilitation of community activities for students
• Assisted other professional staff in diagnosis of learning disabilities, development of planned
remediation and evaluation of student progress
• Maintained confidentially and ensure security of all student files in accordance with school
policy
EDUCATION
Cambridge College
Masters of Management Present
Martin Community College
Child Care Credentials I May 2009
Elizabeth City State University
Bachelor of Arts Degree in Sociology August 1999
References available upon request
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