Manager Management

Laura Truax

281-***-**** (cell)

Email: ***********@*****.***

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SUMMARY:

. Executive Administrator with skills in human relations, work

organization and timeline development.

. Excellent interpersonal, organizational and communication skills with

the ability to interact at all levels of management, employees &

clientele.

. Demonstrated excellence in procedural streamlining, employee

motivational programs, team-building.

. Proven record of professionalism, tact and discretion with the ability

to handle many challenging situations at once.

PROFESSIONAL EXPERIENCE

BUSINESSUITES 2012-

2014

Client Service Coordinator

. Operations

- Prepared, reviewed and finalized monthly billing

- Responsible for accounts payable, bank reconciliation,

collections

- Managed facility budget and cost containment

. Planned, executed and coordinated all client events

. IT lead for the facility, including telco systems setup and

programming

. Oversaw all contracts and negotiated any problem resolution required

. Toured potential clients through sales presentation

. Proficient in use of Microsoft products, MorningStar Customer

Relationship Management software

. Assisted clients with office automation

. Coordinated communications with clients and corporate

. Backed-up front desk operations, when needed

. Notary

HERITAGE TEXAS PROPERTIES 2010-

2012

MLS Listing Manager/Administrative Assistant

. Supported 45 top producing, aggressive real estate agents,

specializing in exclusive listings

. Sole responsibility for all documentation required for listing of the

properties

. Sole responsibility for SureClose Transactional Management software

program

. Assisted agents with office automation, training, tools and software

. Accountable for selection, composition and deadlines for advertising

and ad creation

. Coordinated communications with Corporate headquarters

. Backed-up front desk operations, when needed

. Notary

GLOBAL SOURCE & DEVELOPMENT 2008-2009

Office Manager

. General management of all business, including quoting parts, preparing

purchase orders, communicating with US customers, suppliers in China

and engineers in China

. All aspects of general ledger, including invoicing, reconciliations,

accounts receivable, accounts payable and Quick Books related

reporting

HOWLING COYOTE

2002-2008

Co-Owner

. General management of business, including all aspects of general

ledger

. Customer ambassador, private party and benefit planning

. Interview, hire train and delegate activities of 10 employees

LANDMARK LAND COMPANY 1993-1996

National Personnel Director (promoted 3/95)

Employee recognition programs

Responsible for sunset duties

. Worked closely with Director

. Responsible for drafting and coordinating employee reviews

Asset Technician (Promoted 2/93)

. Composed all correspondence relating to pending asset management

operations.

. Liaison between presidents of companies and banks and Director

Executive Assistant (Promoted 4/91)

. Overseeing all office clerical personnel

. Liaison between office staff and Director

. Liaison between presidents of companies/banks and Director

Case Management Technician

. Organization of all asset related functions from defunct Savings &

Loans

RESOLUTION TRUST COPORATION/FADA 1990-1993

Executive Assistant to Director (Promoted 1991)

. Aided in the resolutions of sensitive and high profile matters in

coordination with appropriate management officials as they arose on a

daily basis, to include public inquiries and unfavorable media

situations

. Assisted in the supervision and solution of personnel issues with

department staff; provided day-to-day direction as necessary; prepared

performance evaluations and recommendations for Incentive Awards.

. Composed correspondence for accurately and timely submission to all

Freedom of Information Act requests and Congressional inquiries

. Member of task force to create support staff reference manual to be

implemented by the entire southern region

Case Management Technician/Closing Coordinator

. Established the protocol for case committee meetings by the creation

of agendas; submittal process of case memoranda; the structure format

for the committee and the assurance of site notification of

disposition of cases

. Served as Branch Manager Supervisor on numerous Savings and Loan

closings, which involved after-hours or weekend work with

responsibilities to include directing, auditing and interviewing up to

26 Branch Managers at a single closing

. Served as Branch Manager, directing the employees of the failed

institution in overall audit of the institutions' branch (real and

liquid) assets

ACKNOWLEDGMENTS

. Can Do Award Nominee, 5/13, 2/14

. Employee of the Month, 6/11

. Key Employee Retention Bonus, 6/95

. Earned cash incentive award for Special Achievement, 1/94

. Earned cash incentive award for Special Achievement, 1/93

. Earned the gold RTC pin for outstanding participation in the BRCO

Consolidation Plan, 1/93

. Earned cash incentive award for Superior Sustained Performance, 5/92

. Selected as the first MACO Employee of the Month, 2/91

. Received a Special Service Award for participating in closings of

Savings and Loans, 7/90

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