Customer Service Manager

Objective

Obtain permanent position that will utilize my skills and talents and has

opportunity for performance based growth. To contribute in a positive

manner to my community!

Technology Information

Mac and PC proficient. Software utilized: MS Office Suite, Adobe

Illustrator, Professional & InDesign, Photoshop, Endnote, Eudora, Zimbra,

Outlook, CRM, Constant Contact and more. Licensed Insurance Agent.

Bilingual: English/Spanish and limited Korean.

Professional

Bankers Life Licensed Insurance Agent

03/30/14 - Current 16588 W. Bernardo Rd.

This is commission only, they are aware I am seeking additional employment;

please do not contact them as a matter of courtesy, thank you.

Quality Built, LLC & Twining, Inc. Receptionist

01/30/12 - 08/27/12 954-***-**** & 858-***-**** 15950 Bernardo Center Dr,

S.D. CA 92127

Duties include handling multi-line phones, front desk, administrative

assisting duties: proof reading technical reports, designing new

documents, correcting and revising work instruction, reception for a second

company (Twining Inc.), mail collections, recording, & distribution for

three companies (QB, Twining and QAI); survey design, dissemination and

results analysis and follow up.

UCSD Financial Assistant III

07/19/11 - 10/24/11-Nora Makhsudova 858-***-**** 9500 Gilman

Dr. La Jolla, CA 92093

Duties included: Review and interpretation of award documents and agency

specific guidelines. Perform monthly on-line reconciliation of ledgers,

monitor expenditures, provide monthly financial status reports, set-up and

maintain complex internal bookkeeping systems for monitoring budgetary

activities. Duties include auditing purchase orders and other UC forms;

maintain pending and closed files, follow- up on accounting documents and

providing assistance as directed by the MSO. Act as a liaison with OPAFS,

General Accounting, Disbursements, Purchasing and other central campus

offices. Provide general advice, assistance, and guidance to academics and

staff. Coordinate activities of CRBS Business Services. Serve as back up to

timekeeping, and travel & entertainment. Provide assistance to special

projects as needed.

National Protection Industries, Inc. Customer Service/Reception

11/15/10 - 04/19/11- Sharon Laviolette, HR 858-***-**** 3962 Sorrento

Valley Blvd. #D S.D., CA 92121

Customer service, phones, administrative assisting, filing system revamp,

letter writing, scheduling, data entry.

LIAI Research Administrative Assistant

01/02/08 - 09/05/08-858-***-**** 9420 Athena

Circle, La Jolla, CA 92037

Compiled information, prioritized and coordinated projects, database

creation

Processed mail and faxes, screened phone calls, maintained appointment

calendars, organized meetings, set-up and maintained administrative files

(inventory, personnel files, correspondence, etc.) and interacted regularly

with staff and outside contacts, grant preparations, flyer designs,

department event coordinator, prepared check requests, expense reports, and

other administrative forms

Coors Amphitheatre Executive Assistant

(Seasonal Position)

04/07 - 10/07 Thierry Gray, GM 619-***-**** 2050 Entertainment

Circle, C.V., CA 91911

Research, design & maintenance of vouchering & donation programs, letter

writing, filing, phones, supplies.

Self Employed

02/02 - 12/07

Jewelry Making, Paper/Origami Artist, Juried-In at Spanish Village and

teaching

UCSD Admin. II (Part Time)

09/03 - 06/05-858-***-**** 9500 Gilman Dr. MC

0639 La Jolla, CA 92093

Data entry, filing, phones (backup)

Veterans Medical Research Foundation Admin. III

(Project Employment)

09/01 - 02/02-858-***-**** 3350 La Jolla

Village Dr., San Diego, CA 92161 Compliance Auditing: developed reporting

forms, researched records and existing databases to ensure

proper documentation, developed and maintained various databases, written

correspondence, logged Adverse and Serious Adverse Events, manual

preparation, assisted with preparation for Site Visits.

Nonprofit Federation for Housing & CD Programs Director/ Researcher/

Exec. Asst.

10/99 - 02/01-619-***-**** 450 B St. Suite 1010,

San Diego, CA 92101

Website management, newsletter assist., membership directory, Events

Coordinator, bank deposits, clerical supervision/duties (letters, phones,

filing), grant research and

writing, office management, database management, staff meetings, design

brochures and flyers

SDSU Foundation - SCERP Program Research Asst/Team Leader &

AA

6-9/1999 (Project Employment) 619-***-**** 5500 Campanile Dr.

San Diego, CA 92188 Team leader: responsible for money distribution/daily

accounting, point person for on site communications/trouble shooting,

administer survey, install and reclaim geographic position satellite

equipment

Office Assistant: translator-written correspondence, schedule/attend

conferences, coalesce study information, author 1st draft-study paper

Alternative Transportation Tech., Inc. Project & Office management

Part time, 20-30/week

05/97 - 03/98 Business no longer exists

Set up office, follow-up on projects, establish business contacts, attend

conferences, research, contract follow up

Self Employed

1991 - 1993 619-***-**** 69th Street, La Mesa,

CA

Partner, Laborer - Landscape maintenance, Bookkeeper/Negotiator - new

contracts

Children's Hospital Frost Street, San Diego, CA

April 1986 - December 1988 858-***-**** 3020 Children's

Way San Diego, CA 92123

Financial Counselor: Hire date - December 1987

Secured funding for needy families; set up payment programs, collections,

reconciliation reports, refunds. Distinguishments - collected $1 Million

in one month, first to detect a major computer glitch in the system

Patient Representative: December 1987 - December 1988

Out patient registration, appointment scheduling;

UCSD Medical Center

1982 - 1984 858-***-**** 200 West Arbor Drive

San Diego, CA 92103

Hospital Biller: Medi-cal, Medicare, Private Insurance

Feliciano R. Rios, M.D.

1979 - 1982 619-***-**** 1079 3rd Ave Suite C,

Chula Vista, CA 91911

Office Manager 1982

Medical Assistant 1981

Secretary/Receptionist 1979 - 1981

Education

BA: San Diego State University, AA: Southwestern College, Trade: Pacific

College of Med. & Den. Asst.

Publications

NPF 2000 Membership Directory, Policy/Procedures Manual, Conference

Notebook, & Awards Notebook

My own copyright 1997, Alternative Fuels and the San Diego Region

References

Chad Davis-SD Branch Manager, Twining, Inc. 858-***-****

******@**********.***

Thierry Gray-General Manager, Coors 619-***-****

***********@**********.***

Rick Van Schoik-Managing Director, SCERP 480-***-****

*.****.*********@***.***

Suzette Robison-Office Coordinator, GPSC-Patient Financial Division (619)

740-4563 *******.*******@*****.***

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