Customer Service Management
Resume:
MARY HESS SANOK
*******@*******.***
Summary of Qualifications
FORMAL EDUCATION: B.S. Business Management, University of Phoenix
JOB HISTORY:
RIO TINTO (USA) A 51 Billion dollar, and Fortune 500 Corporation 2007 – Present
Executive Assistant to Special Projects (Technology & Innovation [T&I] 1 April 2014 – Present)
Support to global special, confidential & privileged mining projects and investigations
• Research of data, industry media releases, corporate media releases, internal communications
• Build project-related erooms including taxonomy and manage complex accesses
• Extract data and compile for engineer studies
• Manage and transfer large volumes of data
• Tasked as needed by specific project teams
• Report to T&I General Manager of Strategic Planning of Mining Technology
• Technical document editing
Executive Assistant to Rio Tinto Executive V.P. (Technology & Innovation [T&I] 2 January 2011 –
1 March 2014
• Support to the Vice President Rio Tinto (T& I Group executive)
o 100% calendar management involving multiple time zones within any given appointment
o Complex global travel arrangements involving multiple time zones and countries
o Prepare executive level meeting documents including T&I senior leadership team
o Coordinate and organize photo shoots and video for corporate external media and communications
o Coordinate global speaking engagements
o Track business expenses
o Develop, implement and maintain T&I senior leadership communications process and reporting processes
o Coordinate and work closely with globally located group executives’ executive assistants
• Book and manage complex international travel, visa, and passport coordination, including trains, drivers,
accommodations and personal needs (for V.P. and senior leader direct reports)
• Coordination of internal and external speaking engagements for T&I V.P., both domestically and internationally, to
agencies, think-tank organizations, and shared best practice forums with fortune 500 company executives
• Plan, coordinate and execute small and large scale meetings, retreats, and events (local and global) involving contract
negotiations, budgets and all detail including transportations and activities
o Create event support teams and create project schedules and reporting-up documentation and presentations
o Develop support teams, project task and schedules, and documents, presentations and meeting schedules for
reporting up including needs assessment and risk management
o Develop all communications, flyers, invites designed to include corporate travel and safety policies and activities
o Contract review and negotiation
o Develop and distribute communications, flyers, invites. Include corporate data (travel, safety, health policies)
• Organize and coordinate communication schedules
• Provide support to projects, or lead and projects
o Develop summaries of purpose, vision, and desired outcome of the primary project or event
o Develop and share task development action log
o Establish reporting and follow-up processes
o Establish expectations and deadlines
o Set the tone for team work and respect of colleagues
o Address team or individual concerns
o Develop follow-up schedule
• Develop and manage erooms and complex taxonomies, and accessibility rights for confidential and privileged projects
• Deemed a Rio Tinto corporate “Permanent Insider” (re: anti-trust laws). I maintain a high level of confidentiality and
discretion
• Sept. 2013 – planned, implemented and directed London- based Board of Directors & Executive Committee annual
Strategy Meeting. Reported up to the London-based Corporate Secretary
Executive Assistant to General Counsel U.S. & South America, & U.S. Legal Group, 2007-2011
• Development and maintenance of the USA internal legal file project management system, electronic and hard files
• Implementation of the securities data site for corporate documents and oversight of access
• Manage schedule and communications for Rio Tinto staff Compliance Training Certification (mandated): Rules for
Dealing in Securities for employee Insiders
• Planned, coordinated and executed meetings, events, for local legal team. Managed teams for projects involving
budgets, deadlines, and the development of task development and step prioritization, and status tracking and reporting
mechanisms. Notary.
o Contract negotiations
o Planning of remote global legal group events by team management in relation to facility identification and
contract negotiation, identification and implementation of technical aspects, managed a support team of admins,
developed travel and conference communications, organized accommodations, transportation, entertainment
• Tracking and reporting of contracted law firm spend, and addressed contract discrepancies
• Managed legal group (U.S.) budget planning
o Extracted data from internal systems for input into a document I developed for a monthly reporting-up
implementation schedule
o Management of accounts payable and tracking, expense reports, journal entries
• Support to General Counsel of U.S. and S. A., and legal staff
o U.S. and South America meeting management for multiple time zones
o Developed action/strategy summarization
o Legal document review and editing
o Management of coordination of complex domestic and international travel and related transfers,
accommodations for legal staff
o Book and manage video conference, telepresence, and teleconference meetings
o Generate payment to legal contractors
UTAH BEHAVIORAL HEALTHCARE NETWORK, SALT LAKE CITY, UTAH 2000-2007
Office Manager and Executive Assistant to Board of Directors and CEO
• Website development, administration, and maintenance (Microsoft FrontPage)
• Board of Director and Executive meeting management, document preparation, summarization of strategies and goals
and materials preparation
• Wrote precise formal Board of Director’s meeting minutes
• State Legislature lobbying and presentation assistance
• Project planner, developer, and coordinator of two annual clinical staff training conferences yearly: State Divisions of
Substance Abuse and Mental Health with 300+ attendees (a professional continuing education, and certification based
conference). Led a team to identify professional industry speakers, led support staff, technology, facility, catering, awards
ceremony, venue staging, registration, accounting
o Developed formal communications and announcements (email, website, pamphlet)
o Developed an online registration system
o Developed and maintained Microsoft Access registration database
o Reported up to the State Division Head of Substance Abuse and Mental Health
o Developed journal entries for cost tracking and reporting up
• Technical project management:
o Conducted assessments of the CEO’s, association members’, and office’s technical needs
o Spearheaded the design of the office server and remote access systems, and coordinated implementation with
the IS&T contracted company
o Created and managed large volume paper file management and index
o Support to Executive Director and association members
o Supported State’s Division of Mental Health and Substance Abuse formal functions
• Office management:
o Ordered office supplies
o Managed relationship relating to office issues with Facilities Management
o Oversaw project to upgrade the server, remote access, and personal devices
o Managed petty case
o Managed relationship with the external accountant
o Accounts payable
UNISHIPPERS (temp) 2000
Executive Assistant
• Board of Director meeting management
• CEO Schedule management
• Vice President meeting management
• Domestic and international travel management
• Personal check book and business expense management
• Management of organization’s public relations profiles
• Coordination of team meetings and staff events
PRUDENTIAL REAL ESTATE AGENT 1996-2002
UNIVERSITY OF UTAH 1992-
1996
Executive/Administrative Secretary & Program Coordinator (non-cred programs, Division of Continuing Ed.)
ADDITIONAL EDUCATION and CERTIFICATIONS
• Project Management bootcamp training (PMI’s PMP® curriculum), Redrock Research® Consultants - 2014
• University of Utah course (non-credit): Fundamentals of Project Management - 2014
• Project Management Institute (PMI) member, and PMI Utah Chapter member
• Rio Tinto Compliance Training Certification: Rules for Dealing in Securities- Employee Insiders
• CPR and AED certified
• Area warden for Rio Tinto emergency evacuation team
• National Board of Realtors and Salt Lake Board of Realtors Licensure1996 – 2001
• Supervisory Management Certificate, University of Utah, 1995, Customer Service Certificate, University of Utah, 1995
Contact this candidate