Customer Service High School

Location:

Posted:

July 07, 2014

Computer Skills:

MS Word, Basic PowerPoint, Outlook, Windows XP

Joyce M. Banks Joseph

Targeting Office Administrative Opportunities

Eager to leverage seven years of experience in Office Administration to secure a position. Highly organized, efficient and

skilled in a variety of office support tasks, including:

Office Organization & Administration Scheduling & Calendaring

General Bookkeeping (A/P & A/R) Meeting & Event Planning

Telephone & Front Office Reception Filing & Data Entry (40 WPM)

Experience

Frazier Mitchell Funeral Service Houston, TX Funeral Industry Firm

Bill Clair Family Mortuary Houston, TX Funeral Industry Firm

Secretary / Book Keeping / Insurance Verification, 2004 to 2014

Provide administrative support within a busy office. Manage Life Insurance Claims; plan client meetings and

appointments; prepared documents and reports; manage death records; and administer funeral home database.

Results:

Earned “outstanding” ratings on annual reviews for the past three years. Recognized for high quality work,

organizational strengths

and exceptional customer service delivery.

Praised by supervisor for excellent performance with multiple positions in the Company.

Identified over a Million dollars of various payments and claims. Implemented tracking mechanisms to prevent

inaccurate audits.

Created Funeral Home database that improved inventory management and reporting accuracy.

Excelled within deadline intensive environment, ensuring the accurate and on time completion of all

arrangements.

Sears Roebuck, Co. Houston, TX Retail Industry

Customer Service, 1996 to 2004

Provided fast and courteous service for diverse customers (e.g., Cashier, Merchandise Assistance).

Results:

Demonstrated the ability to learn new organizational processes, workflows, policies and procedures.

Education

Medical Career Training Houston, TX

Certificate in Phlebotomy, 2002

FOREST BROOK HIGH SCHOOL Houston, TX

High School Diploma, 1995 (GPA: 3.2)