Customer Service Training

Julie J. Koebel

**** ***** **., **************, ** 22407

Phone: 540-***-**** home, 804-***-**** cell

Email: **********@***.***

Seeking a position as an Acquisition and Sustainment Logistician which requires the use of my

quantitative and analytical skills in life cycle management. I am an organized and detail-oriented

individual with excellent communication skills and proficient in Microsoft Excel, Word, PowerPoint,

Project, and Access, along with other management tools. I also have a knowledgeable medical

background with over 14 years of experience as a Pharmacy Technician. I am able to provide

Integrated Product Support (IPS) through tracking, movement, and general logistics support of

project assets and materials with strong leadership, capable of planning, coordinating, and

delegating capabilities and tasks with proven abilities to manage multiple projects and deadlines

Security Clearance: Secret (active as of August 12, 2008)

DAWIA Certification:

Level III Equivalent - Acquisition Life Cycle Logistics: Log340 scheduled (Aug 2014), Log350 to

be scheduled (Jan/Feb 2015)

Level I: Program Management: have completed all courses necessary for Level II with the

exception of resident courses

Level I: Systems Engineering

Work Experience:

Logistics Analyst

Item Unique Identification (IUID) Programmatic Support, Wellington Federal, Dumfries, VA

Aug 2013 - Present

• Currently providing programmatic support of IUID for Marine C orps Systems Command

(MCSC).

• Providing life cycle support to legacy and Original Equipment Manufacturer (OEM) of fielded

systems by ensuring all equipment that meets IUID requirements for maintenance,

reutilization and disposal processes are in place and meet Total Asset Visibility and Defense

Federal Acquisition Regulation (DFAR) clauses.

• Drafted Stock List-3 (SL-3), MPT Analysis Determination Tool, Logistics and MPT Charters,

and Facilities Impact Report, Fielding Plan, Life Cycle Support Plan for IUID equipment

• Assisted in the development of MSCS IUID Policy for the Champion, Assistant Commander,

Acquisition Logistics Product Support (AC ALPS) and Operations Officer, Global Combat

Support System - Marine Corps

• Developing and drafting IUID Guidebook for the Champion, Assistant Commander,

Acquisition Logistics Product Support (AC ALPS)

• Participated in IUID Proof of Process as a process observer and curriculum and trainer

evaluator

• Reviewing all IUID documentation in preparation of future ILAs

• Reviewing Design Specs for inclusion in logistic documentation

• Utilized Total Force Structure Management System (TFSMS) Super User account to upload

and pull reports of IUID assets. Updated Approved Acquisition Objective information of Table

of Authorized Material Control Number (TAMCN) equipment for IUID. Submitted Table of

Organization and Equipment Change Request (TOECR) and Cataloguing Action Requests

(CAR) changes for an accurate portrayal of IUID.

• Actively participate in programmatic / logistics meetings, reviews, Systems Engineering and

system design reviews in support of Life Cycle Logistic Processes and Integrated Product

Support Elements.

• Tracked Enterprise level logistic tasks, respond to data calls, provide data and compile

reports and spreadsheets of Military Equipment Valuation (MEV), Item Unique Identification

Documentation (IUID), and Second Destination Transportation of Systems Report.

Principle Logistician and Technical Specialist

Non-Powered Decontamination Product Director, Sustainment

Joint Project Manager, Protection – CBRN, Camber Corp, Stafford, VA 2012 – 2013

• Supported Joint Project Management Protection (JPM P) under the Chemical Biological

Radiological and Nuclear (CBRN) Sustain area on the following programs; Joint Service

Personnel / Skin Decontamination System (JSPDS) Reactive Skin Decontamination Lotion

(RSDL), M100, M295, M291, and Decontamination Expeditionary Bag (DEB) Kits. Support all

Services to include Coast Guard (CG) and Department of Homeland Defense (DHS).

• Identified, tracked and reported performance, reliability, availability and maintainability

(RAM), track physical configuration of all Non-Powered Decontamination (NPD) Systems and

associated equipment.

• Provided life cycle support to fielded systems by ensuring that effective maintenance,

reutilization and disposal processes were in place and followed. Based on analysis of data

from the users initiated actions to create a Disposal Plan for the Decontamination Family of

Systems.

• Implemented RSDL asset tracking system that enables JPM P to have total visibility over

all requisitions and deliveries for DoD, DOH and Coast Guard (CG). System improved

readiness and reduced the occurrence of redundant requisitions.

• Collaborated and coordinated with TACOM, Pine Bluff Arsenal (PBA), Service Item

Managers (Equipment Specialists), and Edgewood Chemical and Biological Center (ECBC)

to identify and resolve system quality and packaging discrepancies for all NPD systems.

• Monitored and reported on technical and field support provided to Users by identifying

and tracking parts, accessories and expendable/durable items consumed, Line Replaceable

Unit (LRU) float transactions, to include periodic system assessments.

• Assisted with product correction action to identify, track, and report on Technical Manuals

(TM) deficiencies, updates, Equipment Improvement Recommendations (EIR), Product

Quality Deficiency Reports (PQDR), Transportation and Storage issues (PHS&T), Special

Packaging Instructions (SPI), Safety, Care and Handling of Equipment, Support Equipment

issues, Training Support Package (TSP), and Test, Measurement, Diagnostic Equipment

(TMDE).

• Reviewed individual Service requisitions and provide recommendations that identified

and acknowledged accessories to include expendable and durable items.

• Actively participate as a member on the Configuration Control Board (CCB) concerning

NPD systems.

• Provided Life Cycle Management duties to include managing Technical Manuals (TM)

updates, identifying, tracking, and reporting on Product Quality Deficiency Reports (PQDR),

Equipment Improvement Recommendations (EIR), Packaging, Transportation and Storage

issues (PHS&T), to include Special Packaging Instructions (SPI).

• Ensured NPD systems follow configuration baselines to include: Assisting Configuration

Management Manager to determine if field Equipment Improvement Recommendations

(EIRs) warrant attention, assist with research, development, and participate in the approval

process for all Electronic Change Proposal’s (ECPs), ensure JPM P Systems Engineer is

aware of issues or concerns, communicate with equipment manufacturers and/or parts

vendors, identify trends in component or system failure and obsolesce and/or quality issues.

• Utilized Pharmacy Technician background to effectively liaison with Food and Drug

Administration, Joint Program Executive Office for Chemical and Biological Defense (JPEO-

CBD), U.S. Army Office of the Surgeon General and Original Equipment Manufacturer for

issues to include policies, rules and regulations, guidance and instruction, proper terminology

for adverse reactions and contraindications, and descriptions for the RSDL.

Logistics Specialist

MC3 PG23 Marine Corps Systems Command (MCSC) Milestone Assessment Team (MAT)

Qinetiq-North America, Stafford, VA 2011 – 2012

• Supported Marine Corps Systems Command (MCSC) Product Group 23 Milestone

Assessment Team (MAT) and Strategic Business Team (SBT) with logistics sustainment and

programmatic analysis as directed by Assistant Product Group Director (APGD) Life Cycle

Logistician (LCL).

• Participated, coordinated and facilitated Independent Logistics Assessment (ILA) for

Marine Corps Systems Command (MCSC) by assessing briefs, logistic documentation, data

analyses, and provided independent research to the ILA assessor. Reviewed Life Cycle

Support Plans, Life Cycle Management Plans, Systems Engineering Plans, Item Unique

Identification Plans, Disposal Plans, etc. in support of ILA’s for programs entering Milestones

A, B, C, and Fielding as required per DoD 5000.2 exit criteria.

• Tracked Enterprise level logistic tasks, responded to data calls, independently obtained

data and compiled reports for Military Equipment Valuation (MEV), Depot 50/50, Item Unique

Identification Documentation (IUID), and Second Destination Transportation of Systems

Report.

• Authored ILA assessment reports, tracked Plan of Action and Milestones (POA&M) and

maintained ILA schedules and SharePoint sites. Researched ILA policies, directives, orders,

and instructions to support training events and discussions related to supportability planning

and supportability analysis.

• Developed, coordinated and facilitated Sustainment Community of Practice (CoP)

Professional Military Education (PME). Classes included Defense Logistics Agency Weapon

System Support, Requirements Transition, and Total Life Cycle Management Operational

Support Tool. In all, 38 courses were taught from 2011 – 2012 and provided logisticians with

the training that they require to give them hands on knowledge and experience to assist them

with all areas within the Integrated Product Support (IPS) as outlined by MCSC.

• Actively participated in several Integrated Product/Process Teams, to include: DAU CLL

042 Sustainment Integrated Product Team (IPT), MCSC Facilities IPT, MCSC Sustainment

IPT, Life Cycle Support Plan (LCSP) IPT, National Stock Number (NSN) Attainment IPT,

Acquisition Core Determination IPT and Marine Air-Ground Task Force (MAGTF) Command,

Control, and Communications (MC3) Product Group (PG) 23 Logistics IPT.

• Developed Table of Authorized / Allowance Material Control Number ( TAMCN) Alignment

Process, to include: TAMCN Alignment Coordination Letters which depicts the divesting PM

and receiving PM of TAMCNs for the current merge of PGs within MCSC, Letter of Intent

(LOI) with a spreadsheet of all Program End Items (PEI) TAMCNs, TAMCN Alignment Flow

Chart, and narratives for TAMCN Alignment Flow Chart in Civilian Manpower Management

Instruction (CMMI) format as directed by Assistant Commander, Acquisition Logistics Product

Support (AC ALPS). Developed and drafted Integrated Master Schedules to meet Table of

Authorized / Allowance Material Control Number ( TAMCN) Alignment Process schedules.

Logistics Analyst

PM Optic Systems, Scout Sniper Day Optic (SSDO) Integrated Product Team (IPT)

Lockheed Martin, Stafford, VA 2011

• Participated in programmatic/logistics meetings, reviews, configuration audits and system

design reviews as they pertained to the Life Cycle Logistic Process.

• Reviewed current contracts, modifications and delivery orders for PM Optic Systems and

integrated the contracts into a database. Utilized acquisition logistics processes to support

life cycle acquisition and analytical assessments of military ground systems.

• Provided sound logistics support and practices to the acquisition staff and participated in:

assessing strategic logistics policies; analyzing logistic processes for efficiencies and

improvements; participated in acquisition logistics planning; developed and managed logistics

actions associated with equipment and subsystem life cycle; drafted memoranda, reports and

critical review papers.

• Drafted Stock List - 3s (SL-3s) for Marine Corps Scout Sniper Day Optics; Reviewed and

provided comments/changes to Technical Manuals (TMs), Operator Instruction (OI) Manuals,

Lesson Plans, Fielding Plans and Item Unique Identification (IUID) Plans for PM Optic

Systems in preparation for transition to sustainment phase and participated in Validation and

Verification of TMs in support of the SSOT with the 2171 and 2111 Military Occupational Skill

(MOS) community.

Logistics Analyst

Manpower, Personnel, and Training (MPT), Facilities, Logistics Requirement Funding

Summary (LRFS) and ILA Support

MKI/L-3 Communications, Dumfries, VA 2009 – 2011

• Developed Acquisition Planning, Acquisition Logistics, Milestone review processes for

Manpower, Personnel and Training (MPT), Facilities, Logistics Requirement Funding

Summary Tool and Independent Logistics Assessments (ILA) in support of Assistant

Commander, Acquisition Logistics Product Support (AC ALPS) formerly Assistant

Commander, Life Cycle Logistics (AC LCL) programs.

• Comprehensive working knowledge of the following data bases, programs, and management

systems to include: DC CD&I Total Force Structure Management System (TFSMS) data

base, TFSMS Super User, The Online Project Information Center (TOPIC) data base

management tool, Army's Unit Training Assembly Participation System (UTAPS) training

program data base, Acquisition Streamlining and Standardization Information System

(ASSIST) management tool, Contract Data Requirements List (CDRL), and Tracking Tool

(SCATT) management tool, Shareable Content Object Reference Model (SCORM) web-

based e-learning standards and requirements training tool, Defense Acquisition Guidebook

(DAG) as required to support MPT.

• Developed acquisition logistics processes needed to support life cycle acquisition and

analytical assessments of military ground systems. Supported acquisition staff and

participated in assessing strategic logistics policies; analyzed logistic processes for

efficiencies and improvements; participated in acquisition logistics planning; developed and

managed logistics actions associated with equipment and subsystem life cycle; drafted

memoranda, reports and critical review papers.

• Drafted and developed Facilities Impact Report in coordination with HQMC I&L LFL II and

MCSC AC LCL Facilities Subject Matter Expert (SME).

• Drafted and developed documents and templates to support the MPT Process, Facilities

to include the Facilities Impact Report (FIR), and the Logistics Requirements Funding

Summary Cost Estimating Tool (LRFS CET)

• Participated in programmatic/logistics IPTs for MPT, Facilities, ILAs, and LRFS

JPO Mine Resistant Ambush Protected (MRAP) CATIII Buffalo; Associate Equipment

Specialist; MKI/L-3 Communications, Stafford, VA 2008 - 2009

Administrative Assistant

Qinetiq North America, Stafford, VA. 2007 - 2008

Pharmacy Technician; Lead

Sav-On Pharmacy, San Clemente CA, 1995 – 2002

Thrifty Pharmacy, Newport Beach & Mission Viejo, CA, 1988 – 1995

• In support of Sav-on and Thrifty Pharmacy created, implemented and managed a

performance based logistics initiative that resulted in the timely and effective removal of

expired medications, improving quality, reducing waste, resulting in better utilization of assets

and reducing overall pharmacy costs saving the companies $10,000 - $15,000 quarterly.

• Maintained sound Sustainment Support management practices and techniques.

• Developed new life cycle and shelf life guidelines in support of medications through

maintenance, reutilization and disposal.

• Developed a new sustainment provisioning cataloguing and inventory management

system by identifying operations and cost reduction opportunities.

• Maintained all medications within the pharmacy using logistics management guidelines

by acquiring medications from the warehouse, maintaining the inventory, and disposing of

expired medications.

• Provided outstanding organizational skills and modernized the pharmacy’s inventory by

establishing a more simplified and efficient process, saving the company $10,000 - $15,000

quarterly by removing expired, slow moving, and inessential pharmaceuticals.

• Established a special rotational system within the local region in order for pharmacies to

utilized pharmaceutical inventories of other stores for immediate refills of out-of-stock items

and maintaining shelf life for all medications.

• Provided excellent customer service skills; assisted 400 - 4000+ patients daily with

insurance claims, processing prescriptions, and answering their questions and concerns.

• Assisted head pharmacist with managing and maintaining inventory of all medications

while assessing and overseeing performance based logistics initiatives for pharmaceuticals.

• Provided weekly clerical duties which included assisting head pharmacist with responding

to emails, employee scheduling, inventory management, and developing weekly financial

assessments for district manager review.

• Trained clerks, technicians, and interns in duties, responsibilities, and day-to-day

operations within the pharmacy.

• Utilized superb phone skills; conversed with doctors’ offices, insurance companies, and

patients daily.

• Continuously reviewed and updated pharmaceutical knowledge, Federal Drug

Administration regulations, and California State Pharmacy Board rules and regulations for

administering medication.

Education and Skills

Currently attending Park University and NOVA; BS in Business Management

Currently attending Defense Security Service Academy (DSS); Essentials of Industrial Security

Management

Certificates: Licensed Pharmacy Technician #20145 (CA, 1991 – 2006), Total Force Structure

Management System Super User, Basic Industrial Security for User Agency Personnel

Independent Study (DSS), Technical Publication Process Training (MCSC), Manpower, Personnel

and Training Process Course (MCSC), Performance Based Logistics (PBL) Process Training

Course (MCSC), Performance Based Agreements and Metrics Training Module Course (MCSC),

Independent Logistics Assessment Training (ILA) Course (MCSC), Fielding Process Training

(MCSC), Initial Issue Provisioning Training (MCSC), Life Cycle Supply Support Process Training

(MCSC), MS Office Project 2007 (Dec ‘08), MS Office Word 2007 (Oct ‘08), MS Office Excel 2007

(Oct 08), MS Office PowerPoint 2007 (Oct ‘08)

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