Customer Service Sales

Timya Ragin

* ******* *****, ******, ** ***** ************@*****.*** 919-***-****

Education

North Carolina Agricultural and Technical State University Greensboro, NC

B.A., Psychology December 2012

Areas of Competency

Chemistry Direct Care Communication Technical Proficiency Supervising

Sales/Marketing Financial Management Customer Service Inventory Control Relationship Management

Mentoring Record Maintenance Scheduling Counseling Administrative

Support

EXPERIENCE

Xerox-CVS Caremark Coverage and Appeals Department Raleigh, NC

Intake Agent (32-40hrs M-F/10am-630pm) December 2013-March 2014

• Initiating member requests

• Confirming member eligibility

• Ensuring accurate priority

• Routing cases to the correct queues

• Gathering basic member information

Holly Hill Hospital Raleigh,NC

Mental Health Technician (32-40hrs weekly T-F/8am-430pm) June 2013-Present

• Assist in the direct care and management of patients across all age ranges with medical and behavioral issues.

• Assists with unit programming to facilitate the carryover of therapy issues, leisure activities and daily living

functions.

• Provide safe, supportive, nurturing and therapeutic human interaction.

• Demonstrate creativity and problem solving skills.

• Interact effectively with patients, peers and families.

• Implement behavior program.

• Supervise therapeutic and recreational activities.

• Provide clear and concise documentation at all times.

Hope Services Raleigh, NC

Residential Co-Manager (32-40hrs M-Th/3pm-11pm) March 2013-May 2013

• Supervised Direct Care Staff.

• Implemented individualized plan of care designed for consumers.

• Conducted medication inventories

• Served as a positive role model to assure positive therapeutic relationships.

• Participated in weekly service planning meetings.

• Maintained confidentiality and adhere to policies and procedure of clients rights.

• Adhere to crisis intervention techniques and procedures.

• Conducted weekly educational groups based on Life Skills.

World Overcomers Christian Church

Lead Teacher (volunteer) (2 hours on Sunday) Durham, NC

• Provide care for children 0-6 years including special needs. January 2013-

Present

• Prepare age appropriate learning material using Biblical principle.

• Adopt and maintained friendly and nurturing environment.

• Engage students in weekly plan activity to encourage learning .

CVS Pharmacy Durham, NC

Pharmacy Technician (20hours weekly) June 2012-August 2012

• Received and filled prescription requests for patients.

• Counted, poured, measured and weighed tablets and medications, mixed medications, selected the proper

prescription container, created prescription labels.

• Prepared insurance claim forms, maintained patient profiles, completed cash register transactions, answer

phone, and took inventory of over-the counter medications.

North Carolina Agriculture and Technical State University Greensboro, NC

Research Initiative Scientific Enrichment Clerical Assistant(10 hours weekly) January2012 -May 2012

• Demonstrated knowledge and experience of office equipment, document creation, file maintenance, and

phone etiquette

• Organized inventory within the Star Center and assisted lab coordinator in purchasing and reconciliation of

supplies

• Scheduled seminar guests and coordinated activities to outline the agenda for the program

Family Council-Good Beginnings Program Greensboro, NC

Parenting Intern (volunteer/5-10 hours weekly) September 2011-December 2011

• Co-facilitated adolescent parenting groups on prenatal care and provided individual counseling on decision

making

• Facilitated self-esteem workshops and demonstrated how to develop/achieve short and long term goals

Black Child Development Greensboro, NC

Tutor (volunteer/3-5 hours weekly) October 2010-April 2010

• Provided after school tutoring and academic counseling for elementary, middle and high school students

• Created tools/methods relating to learning styles, environments, and behaviors to promote effective study skill

habits

North Durham Public Library Durham, NC

Page Worker (20 hours weekly) March2008 - June 2008

• Provided clerical support for the Circulation Unit of the Southwest Regional Library

• Checked materials in and out, answers and/or routes patron inquiries, registers patrons for library cards and

generates various reports using library’s software program.

• Located library materials for patrons, including books, periodicals, tape cassettes, and pictures. Instructed

patrons on how to use reference sources, card catalogs and automated information systems.

• Inspected returned books for damaged condition, due-date status and computed any applicable fines

TJ Maxx Department Store Durham, NC

Sales Associate(20 hrs weekly) August 2006- March 2008

• Performed financial transactions including returns, voids, mark-downs, exchanges, and purchases

• Marketed merchandise to appeal to customers and assist in the selection/decision-making process to promote

sales

• Interacted with patrons of diverse backgrounds and friendly exceptional customer service thus enhancing the

experience

Additional Community& Service Learning

Barber Park (January 2010), Cove Creek Garden (April 2009),University Career Fair (September 2008),NCAT

“University Day Program” (August 2008),Duke University Hospital (June 2003-August 2003)

CAMPUS ACTIVITIES

• Toastmasters Charter Member (August 2012 – Present) – Critique and presented speeches to improve public

speaking

• Pharmacy Technician Training Initiative Program (September 2011 – May 2012) – Gained knowledge in

pharmacology

• Psi Chi International Honor Society in Psychology (January 2010 – Present) – Assisted and volunteered in

activities

• Psychology Club Historian (May 2012) – Informed study body about events in the psychology department

• President of Residential Hall Association (August 2010 – May 2011) – Planned and organized residential

activities

• RISE Scholar Program (September 2008 – August 2010) – Conducted research in area of study

HONORS & AWARDS

Psychology Honor Society Academic Achievement Award, RISE Program Merit Certificate & Scholastic

Achiever Award, NCAT Summer Transportation Institute Outstanding Leadership and Completion Award, Shodor

Program Forensic Science & Math Award

Honors / Awards

Psychology Honor Society Academic Achievement Award

RISE Program Merit Certificate & Scholastic Achiever Award

NCAT Summer Transportation Institute Outstanding Leadership and Completion Award

Organizations

Pharmacy Technician Training Initiative Program (September 2011-May 2012)

International Honor Society in Psychology (Psi Chi) January 2010-Present

Psychology Club Historian (May 2012)

President- Residential Hall Association (August 2010-May 2011)

RISE Research Experience: (June 2009-September 2009)

North Carolina Agricultural &Technical State University; Dr.Kanipes

Isolate fatty acids from Enterbacter Sackazaki (bacteria) and test the effects of temperatures on the survival, structure, and

metabolism in baby formula

NCA&T State University; Dr. Maya Corneille

Collecting and organizing research Scholar Program (September 2008-August 2010)

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