Operations Director

Lisa Weikle

**** ****** *** * ***********, MN ***19 Phone: 612-***-**** E-Mail: ********@**.***

O bjective

Excel in an operations/ leadership support position where I will use my strengths in business

operations, leadership development, recruitment and training skills to increase company sales and profitability.

S trengths

Adept at managing multiple and complex demands in fast-paced environments. Motivating, dynamic, reliable

and driven. Strategic thinker, strong communicator and creative problem-solver. Knowledgeable in franchise and

corporate-owned companies.

S kills

Ability to successfully manage multi-unit and high-volume operations; develop and implement marketing

strategies; advance start-up operations to expansion levels; meet and exceed documented sales goals; regional and

corporate level management training; recruiting, training, coaching, supervising and evaluating staff members;

budget development and management

E xperience

O perat ions Director, Region MN/ND, Sport Clips Haircuts (SCMN, LLC ) 2 012 - 2014

Worked directly with Area Franchisees and Store Managers; helped create and execute corporate business plans; recruited,

hired and trained employees; worked on goal setting, driving marketing and sales initiatives. As a liaison between the

franchisee and the corporate team, I coached, course-corrected and ensured standards and branding expectations were

met.

Dramatically increased sales growth YOY for SCMN owned stores

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Successfully opened 19 new locations

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Regional sales and performance awards achieved for SCMN owned stores

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National sales awards achieved for market owned stores

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Region placed in top 3 for national fundraising campaign

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G eneral Manager, Caribou Coffee - High Volume S tore (SLP) 2 010 - 2011

Operations. Hiring, training, coaching, and P&L accountability. Ensured standards were met and executed to expectation.

Trained and developed store team members as well as leadership team. Accomplished sales goals and exceeded all sales

records.

Increased sales growth YOY for a mature location by 10%

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Successfully broke fundraising goals for Amy’s and Walk for Animal Campaign

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Trained and developed 8 managers/supervisors

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Increased client count YOY by 12%

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G eneral Manager, Fetch D elivers Inc., M inneapolis 2 009 - 2010

R egional Sales Manager, Northern Lights Pet Supply, M inneapolis 2 009 - 2010

Manage and develop operational systems; evaluate target markets and create marketing and sales strategies.

Increased new customer acquisitions by 14% through marketing and sales programs

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Increased average sale by 20%

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• Started Facebook marketing campaign and increased active participants by 380%

• Established new operating systems that resulted in significant payroll and operational

cost-savings

C lient Service Manager, Pet Crossing Animal Hospital, Bloomington 2 007 - 2009

New client acquisition; manage client service department; managing reception area to optimize client experience; scheduling;

marketing; public relations; client relations; training; hiring, coaching, supervising staff members.

Managed operational transfer of second location into one location. Included selling and transfer of

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inventory, transferring and closing out all accounts, securing all customer files and personally

contacting customers

Sought and secured multiple new clients that brought in over $50,000 in new revenue for clinic

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G eneral Manager, T op Dog Country Club, Minneapolis, 2004 - 2007

G eneral Manager, Marshall Fields Walnut Room and C atering Operations, C hicago 2001 - 2004

D irector of New Store Openings, Granite City Food and Brewery, M N/SD 1 999 - 2001

C orporate Training Manager, R ainforest Café, Las Vegas, 1996 - 1999

V olunteer Work

Logged hundreds of volunteer hours at various animal organizations and rescues. I also donate time to charities

supporting veterans/military, Alzheimer’s Association, and MN Juvenile Diabetes Research Foundation.

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