Project Manager Management

ALESIA F. HARDY, MSHS

P.O. Box *****, Raleigh, NC 27675 919-***-**** ********@*****.***

SUMMARY

Professional with a MSHS in Health Informatics and skills in data analysis,

clinical research, research, database management and project management and

experience using software: MS SQL Server, MS Access, MS Excel, MS

PowerPoint and MS Word

PROFESSIONAL EXPERIENCE

Independent Analyst (part-time) 2009 to

present

Hardy Services, Raleigh, NC

. Migrate to Windows 7 and update other software: Image new

desktops/laptops and test network

. Implement and upgrade software for hardware (servers, routers and

computers)

. Clients: Field Solutions, Field Nation and Work Market

Analyst (part-time) 2007 to 2009

Golden Corral, Raleigh, NC

. Analyzed over 15,000 employees training certifications using SQL, MS

Excel, MS Access and Word

.Troubleshot, produced status reports (from Prism Point ticketing system)

and analysis of reoccurring problems with applications so that Software

Engineers could work to resolve issues

. Gathered user stories, requirements and documentation

. Trained 3 temporary staff

Management Analyst (part-time)

Tower Properties LLC, Raleigh, NC 2004 to

2009

. Performed financial management (loans, operations and contracts) and

administration

. Gathered requirements, created project plans and implemented changes for

properties using MS Word and MS Excel

. Solicited and analyzed bids from contractors for repairs, renovations and

maintenance

. Did software implementation/installation for Microsoft office products

and virus software

Analyst/Project Manager 1999 to 2004

AT&T Solutions, Durham, NC

. Managed, analyzed, configured, planned, troubleshot and forecasted

performance of Visual Networks CSU/DSUs, Cisco routers and Dell servers

using Windows NT Active Directory with SQL database, MS Excel and MS

Access. Utilized Remedy Ticketing system

. Documented new process for ordering PVCs which reduced the time to

install data communications equipment. The reduced time improved customer

satisfaction.

RELATED PROFESSIONAL AND VOLUNTEER EXPERIENCE

Analyst/Assistant Project Officer (Disease Management) Intern

Centers for Medicare and Medicaid Services (CMS), Baltimore, MD,

. Managed clinical quality measures projects using SQL, MS Excel, and MS

Access

. Served as a liaison between clinical business units and the Information

Technology Department

. Oversaw the work of 5 IT Government Contractors (approx. 30 people) on a

daily basis

Clinical Data Analyst Intern

Duke Translational Medicine Institute, Durham, NC

. Extracted data from databases (SQL, MS Excel, MS Access), systems,

electronic medical records (McKesson HEO, McKesson HMM, Siemens Invision,

and Cerner)

. Did statistics, data profiling, data quality, data validation, data

conversion and requirements gathering

. Provided reports with graphs of a 20% inaccuracy rate to the Data

Warehouse Leadership

Certified Community Health Advisor (Disease Management)

N.C. DHHS, Raleigh, N.C. (Volunteer)

. Trained in Diabetes module in 2008 and Heart Disease/Stroke Prevention in

2010

. Assisted consumers to identify need for affordable medical care

. Helped to create chronic disease management training

EDUCATION

MSHS in Healthcare Management with a concentration in Health Informatics,

3.6/4.0 GPA

Trident University International, Cypress, CA

BS Industrial Technology with a concentration in Technical Sales and

Services

East Carolina University, Greenville, N.C.

SAS Institute, Cary, N.C.

Course Work: SAS 1 Essentials SAS II Data Manipulation

Durham Technical Community College, Durham, N.C.

Course Work: SAS Base 9.2 Database Management (Oracle I, II [SQL,

SQL Plus, PL/SQL] )

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