Customer Service Technician

Location:

Posted:

July 07, 2014

Richard Steele

CUSTOMER SERVICE TECHNICIAN - Universal Hospital Services

Ellicott City, MD

*******@***.*** - 410-***-****

WORK EXPERIENCE

CUSTOMER SERVICE TECHNICIAN

Universal Hospital Services - Columbia, MD - October 2010 to Present

Deliver, clean and perform functional testing on biomedical equipment such as vents, infusion pumps, EKG

and blood pressure monitors, oxygen and bariatric equipment. Create delivery paperwork (transfers) using

computer based AS400 system. Provide quality customer service to major hospitals, and other medical facilities

in Maryland, Delaware, Washington D.C., Northern Virginia, and West Virginia. Involved in special projects

with Kaiser Permanente (Capitol Hill), track, receive, inventory and install biomedical equipment.

BRANCH LOGISTICS SUPERVISOR

Apria Healthcare - Baltimore, MD - February 2010 to July 2010

Oversee daily activities of six Delivery Representatives and one Warehouse Associate including scheduling

and payroll. Supervise all warehouse activities, shipping and receiving, (UPSWorldShip), weekly inventory

cycle counts, data entry of weekly inventory (JDEdwards).Address any safety issues, keep warehouse and all

equipment clean. Handle any customer service issues such as scheduling deliveries and pick-ups of supplies

and equipment, trouble shooting equipment malfunctions for walk-in and phone clients.

INFUSION PRODUCT DELIVERY COORDINATOR

United Healthcare - Columbia, MD - 1998 to 2009

Define strategy for and develop, execute, and manage operational plan encompassing integrated product

deliveries within the Maryland and Virginia geography. Excel in operations management, especially warehouse

traffic management and distribution. Experienced in contracting and scheduling freight operations along with

employee payroll activities. Skilled in reorganizing operations to save money. Play integral role in ensuring

accurate product inventory and distribution. Provide technical training to 12 delivery personnel.

Selected Contributions:

Coordinate medications, medical supply and equipment deliveries with pharmacists and nurses to residential

settings and ambulatory infusion centers throughout the Maryland, Washington D.C. and Virginia regions.

Oversee and maintain 100% preventive and scheduled maintenance requirements for a fleet of company

delivery vehicles.

Active in the development of delivery coordinator position to address interdepartmental challenges,

increased coordination efforts among delivery staff, production staff, nursing scheduling staff resulting in

improved patient service satisfaction rates.

ADDITIONAL INFORMATION

• Organizational Skills • Excellent Driving Record

• Detail-Oriented & Problem-Solver • Strong work ethic

• Computer Skills • Inventory Administration