Customer Service Sales

Nisha Singh Malik

*/** ******* ****, *********, VIC-3073

Mobile: 043*******

E-Mail: *****.***@*****.***

PERSONAL STATEMENT / CAREER OBJECTIVE

I am a friendly, loyal and clearly dedicated individual, who has an ambition to succeed in any given environment. I am

eager to learn and always keep myself up-to-date in any challenging environment.

I am seeking for a position that is dynamic and will reflect my creative personality and skills learnt through my worked

experience. I have keen interest in marketing communication so a combination of this and developing my client

relation and sales skills would be an ideal position.

Competencies in SAP MM

• Configuration of MM enterprise structure like creation & assignment of company, company code, plant,

storage locations & purchase organization

• Creation, maintenance and Change of all Master Data like Material Master with different field selection,

Vendor Master with different account group, Info Record, condition record, Source List, Quota Arrangement

etc

• Conducting gap analysis, assess scope of studies and suggest solutions

• MM Pricing, Inventory Management, Account Determination & Split Valuation

• Integration & user acceptance testing and extending post go-live support including training support to end-

users

• Purchase Requisition Order, Request For Quotation, Stock/Consumable Purchases, Subcontracting and

Reporting

• Contracts, Scheduling Agreements, Invoicing Plans, Release Procedures, Purchasing Document

configuration

• Supporting and testing of MM relevant data for the successful End to End implementation

Achievements

• Organized more than 30 Events Successfully

• Awarded as the best team of marketing communication at A2Z Maintenance & Engineering Services

Limited in Jan 2011

• Awarded as the best employee at Mahindra Finance in March 2010

• Awarded twice for achieving sales target and for outstanding performance

• Actively dedicated some precious time towards NGO’s in India for underprivileged children

• Improved the efficiency of customer service department by providing both training for new hires and setting

up training materials

• Wrote an employee’s manual on the Dos and Don’ts of customer service provision for new employees

• Integrated a complex customer feedback system that took feedback and complaints from customers in

order to manage the system better

• Obtain higher remarks in awareness program

KEY STRENGTH

• Possess highly organized and creative skills

• Familiar with media advertising and communications

• Possess advanced written and communication skills

• In-depth knowledge of communication products and services

• Possess excellent problem solving and research skills

• Ability to handle multiple assignments simultaneously

• Possess excellent analytical and presentation skills

WORK HISTORY

A2Z Maintenance & Engineering Services Limited

Corporate Marketing Communication, Mkt. Executive July 2010 – Dec. 2013

Responsibility

• Conceptualizing, executing & branding activities print advertisings, web sites and blogs.

• Organizing and attending events such as exhibitions, conferences, seminars, receptions and sponsorships.

• Liaising and networking with a range of stakeholders including customers, colleagues, suppliers, graphic

designer and printer

• Communicating with target audiences and managing customer relationships

• Sourcing advertising opportunities and placing adverts in the press - local, regional, national and specialist

publications - or on the radio, depending on the organization and the campaign

• Managing the production of marketing materials, including leaflets, posters, flyers, newsletters, e-

newsletters and DVDs

• Worked cooperatively with Sales and Marketing management for projects and promotions.

• Handled the tasks of writing and designing printed reports, newsletters and advertisements to promote

various products and services.

• Responsible for coordinating and distributing materials from vendors.

• Responsible for translating the trends of the organization to create effective marketing materials.

• Identified and exploit business opportunities to understand and recognize solutions.

• Meeting customer expectations in areas such as timeliness, quality and consistency.

• Maintaining and updating Management Information System and customer database

• Conducting market research, for example using customer questionnaires and focus groups

• Contributing to, and developing, marketing plans and strategies

• Managing budgets and evaluating marketing campaigns

MAHINDRA FINANCE

Customer Service Representative May 2009 – June 2010

Responsibilities

• Cash handling

• Assisting customers with their enquiries and opening new bank accounts

• Answering customer queries that are either over the telephone or received by email

• Updating customer profiles as required in the database

• Maintaining the registry of personal information through prompt printing and filing of documentation

• Handling sales enquiries and processing sales requests

• Ensure that adequate stock was maintained in the store

• Support the admin staff in daily administration roles

• Creating prospectus for the mutual fund

• Develop extensive marketing campaigns (TV, internet, magazine)

• Sell the shares directly to the public

• Putting every possible effort to achieve sales target

• Providing friendly and efficient customer service

• Working co-operatively in a team environment

Key Deliverables

• Achieving sales Target and Acquisition of new clients

• Handling one region which consist of 5 Branches

• Build Relationship at regional/branch level

QUALIFICATION

• Certificate of System Application & Product (SAP) in Material Management (MM)

• 2009 MBA (Marketing+HR) Maharishi Dayanand University (Haryana, India)

• 2007 Bachelor of Arts from University College, Kurukshetra (Haryana, India)

• 2004 Grade XII from Haryana Board (India)

• Grade X from Haryana Board (India)

2002

COMPUTER SKILLS

• Operating System: Mac, Window 98/XP/VISTA/WINDOW 7

• Proficiency in MS office – Word, Excel, PowerPoint and Outlook

• Proficiency at Internet.

• Good Knowledge of Computer Fundamentals

LANGUAGES

• English, Hindi, Punjabi

REFERENCE

• Available on request

Contact this candidate