Customer Service Representative
Resume:
Justine M. Torres
N.Little Rock, A.R 72116
501-***-**** (Cell)
Email: ********.**@*****.***
OBJECTIVE
To utilize my experience for the purpose of obtaining a position in your company. My goal is to look at challenges as opportunities and that rewards positive results, hard work, loyalty and dependability in a team environment.
WORK HISTORY: CONNECTICUT
2011-2012 Marcus Dairy Inc. Danbury, CT.
Customer Service Representative
Responsible for the managing and multitasking of taking telephone calls for customer's orders as well as entering no orders in their correct account and scheduled days that supports customer service.
Key Holder (for opening/closing office hours)
Take, relay, and forward messages
Provide information to callers
Enter orders/No orders per call sheet
Maintain appointment diary either manually or electronically
Receive and Sort deliveries
Clerical duties that support customer service
Tidy and maintain office/reception area
Find and Complete the needs of customers by directing them in the right department
2007-2011 Interfaith Early Learning Center Danbury, CT
Teacher’s aide
Responsible for ages 4&5
Assisting in the implementation of the daily program under the direction of the teacher.
Assisting in the planning and preparing the learning environment, setting up interest centers and preparing needed materials and supplies.
Supervise the classroom when the teacher is out of the room.
Assisting the teacher in any appropriate ways.
Maintaining professional attitudes and loyalty to the school.
Treating all children with dignity and respect.
Attending all staff meetings, recommended training programs and conferences.
Maintaining confidentiality about children, their families, and other employees out side the school.
Supervising outside playground activities.
Following directions given by head teacher or immediate supervisor.
2007-2009 The Bridge Christian Creative Art Center Danbury, CT
Receptionist/Personal Assistant
This position is responsible for the professional and efficient managing of visitors, consumers, telephone calls and messages, as well as a variety of clerical duties that support consumer services, information and referral and the operation and presentation of a professional office.
Answer telephone, screen and direct calls
Take and relay messages
Provide information to callers
Greet persons entering organization
Direct persons to correct destination
Ensures knowledge of staff movements in and out of organization
General administrative and clerical support
Prepare letters and documents
Receive and sort mail and deliveries
Schedule appointments
Maintain appointment diary either manually or electronically
Organize meetings
Tidy and maintain the reception area
ARKANSAS WORK EXPERIENCE (2013/2014)
August/2013-March/2014
Market Strategies North Little Rock, A.R (Part Time Research Interviewer)
Managing outgoing calls and Conducting a telecommunication research project's/surveys.
Collecting responses about there telephone service/Contract from there customers that are provided with the service and rate there satisfaction.
June/2013- Sept./2013
West Tree Service Little Rock, A.R
Front Receptionist at the Office
(Temporary Job- Staff Mark Agency)
Responsible for managing and multitasking of taking incoming phone calls, as well as emailing the right person/General Manager of Estimates or appointments from customers request or complaints.
Managing and helping with New Hires and making new work folders for each worker/co-worker. Filing, keeping up to date & Organizing in Health Files, CDL/DOT, and new hires.
Ordering/Stocking/Restocking office supplies as well as for the kitchen & Rest Rooms
Maintain office area and keep front desk/ area neatly clean. Assist H.R with payroll.
PROFESSIONAL HIGHLIGHTS/SKILLS:
Bilingual (Spanish-Fluent), Fast Learner, Organized, People Person, Responsible, Good Multi-tasking Skills, Optimistic, enthusiastic and Determined.
-Efficient in Microsoft Word, Works, and Excel.
Education:
General Educational Development Diploma 07’
REFERENCES
Bridget Mitchell-coworker 501-***-****
Bevan Street-Supervisor 501-***-****
Khaliah Carr-coworker/Friend 203-***-****
Stefanie Kendrick-cousin in law 501-***-****
Contact this candidate