Sales Customer Service
Resume:
WARREN H. HALL, JR.
**** ******* **. ( Tega Cay, S. C. 29708
***********@*****.***
Dear Executive Search Team:
Even in a recovering economy, it's harder to get and maintain business,
operate efficiently, and make a profit. To do so requires ingenuity,
innovation, and the ability to develop creative solutions, as well as
recognize unique opportunities. All of these things, I have done - and
much more.
In the past 20 years, I have run a small, but very successful growing
business - with strong P&L marks (consistently above 20% margins), and
maintained high customer satisfaction ratings. I have solid experience in
sales, parts, service, purchasing, and management. I have experience
working with end-user customers, distributors/distribution and vendors.
Annual sales exceeded $1 million.
Today I work with the 6th largest LTL carrier in the country. And have a
proven record of cost cutting initiatives that give real dollars back to
the bottom line. Below you will see a few of the many ways I have made
these contributions.
On the next two pages, you will find seven documented capabilities that
parallel how I can add to your success. Each one added profit to the
bottom line of my company and my current employer resulted in increased
customer/employee satisfaction. I would like to put every one of them to
use by joining your management team.
The reason I'm seeking a new opportunity is the desire to focus my decision-
making abilities, employee training/mentoring skills, parts, service,
purchasing, and management acumen on managing operations. Although I've
been successful in all these areas, I would prefer to "fit" as a member of
an entrepreneurial team that would shape your companies future and
profitability.
May I have the opportunity to explore how I might match your specific
needs?
Sincerely,
Warren H. Hall, Jr.
WARREN H. HALL, JR.
1130 Molokai Drive ( Tega Cay, SC 29708
***********@*****.***
MY VALUE TO YOUR COMPANY:
o Capable leader with proven record of maximizing ROI and productivity.
o Thoughtful operations/workplace planner who empowers employees to tie
their personal success to your corporate growth.
o Effective communicator whose oral and written communication skills
get results.
o Solving the right problems - where others have failed - the first
time.
o Developing long-lasting relationships with customers, vendors, and
distributors providing "win-win" supply and procurement needs.
o Creating a tailored, cost-effective solution that impacted the
company's bottom line.
WORK HISTORY WITH EXAMPLES OF PROBLEMS SOLVED:
Saia LTL Freight - Charlotte, N.C. 2012-
Present
Regional Maintenance Manager
Manage and oversee all aspects of equipment, facilities maintenance and
capital projects for NC, SC, VA and TN, which includes 15 freight
terminals, 1 company maintenance shop, 60+ contract vendors, and over
1100 pieces of over the road equipment.
o Initiated and implemented switch from Goodyear tires to Continental
CVT tires resulting in a 50% increase in tire longevity and a 20%
increase in fuel economy and 5% cost per unit reduction.
o Negotiated long term maintenance contract with Ryder from coast to
coast resulting in more standardized cost control's company wide as
well as standards for repair. In addition to maintenance negotiations
we also added wholesale fuel purchasing which saved the company over
$17M versus retail purchases
o Took to the 4 state region from an 60% equipment utilization to 97%
equipment utilization and to 100% numerous times, while maintaining
the second lowest maintenance costs with the 3 largest fleet in the
company.
o Increased fuel economy from 5.8MPG to 7.0MPG through maintenance and
training, resulting in $100K savings per 1/10th of MPG, $1.2M back to
the company for savings.
TBC CORP. (TIRE KINGDOM) - Charlotte, N.C.
2011- 2012
Branch Manager Retail Operations
Manage/oversee day to day operations of sales and service in retail
automotive service center.
Products and services offered
range from tire sales and installation to full underbody services and
maintenance.
Responsibilities are but not limited to the overall sales and profit
growth of the branch with full P & L accountability. Monitor and
adjust all aspects of the 3 million dollars of inventory. Maintain
direct contact with customers. Train, mentor, and administer team of
10 employees within corporate guidelines.
? Hired trained and mentored sales and service staff to increase sales
and profits. Payoff: A 40% increase in sales and 20% increase in
profits. This moved the branch from the bottom store within the sales
area to the top 3. This in turn reduced customer complaints by 95%.
? Implemented new inventory and security measures to reduce shrink and
theft. Payoff: Inventory shrink went from 10% to zero. This in turn
further increased the branches profitability and indirectly increased
employee morale.
? Created a grass roots marketing program to target the community
around the branch. This included loyalty cards, handouts and on
premise events to increase store awareness and increase foot traffic
into the store. Payoff: Increased foot traffic by 15% with a 20%
increase in repeat customers. Bottom line was increased sales and
profits.
ROVER EQUIPMENT SALES, INC. - Charlotte, N.C.
1993-2011
Director of Operations
Founded and now manage operations of company that initially sold liquid-
handling equipment and services to the textile industry. Products
include pumps, tanks, meters, and mixers. Expanded business to provide
contract maintenance and equipment repair; later added fall-protection
equipment through direct and distributor sales.
Scope of responsibilities includes sales, customer/vendor relations,
inventory management, equipment purchasing, systems engineering, and
supervision of field service and installation. Researched and selected
vendors to optimize cost savings, meet quality standards, and address
supply needs. Oversee team of six. Built this business from the ground
up without capitalization. Payoff: 241 customers in first year.
Achieved 21%-22% gross margin on annual revenues of more than $1
million. Other examples of success and customer satisfaction:
Warren H. Hall, Jr. 704-576-
2011
Distributor Training and Development:
o Taught distributors (Sampson Industrial's eight branches: my largest
customer) how to sell our fall-protection equipment, as well as the
appropriate application of the product. Payoff: When I showed them how
to cross-sell this high-margin product, I won long-term business
relationships and increased our sales, profitability, and market
penetration within this key account.
Innovation/Process Improvement/Problem Solving:
o Transitioned company from a predominately textile customer base into
a service-driven organization to include repair and maintenance of
equipment, as well as systems engineering. Hired pipe fitters and
welders to provide installation. Payoff: This extended focus helped grow
revenues and profits substantially within other industries.
o Analyzed inventory to identify slow-moving parts and components.
Lowered inventory levels, eliminating inappropriate items; negotiated
with vendors to establish quick-ship and drop-ship programs. Payoff:
Met our goals for bimonthly inventory turns, achieved tighter
inventory controls, and increased profits by 37%.
o Helped customer (DuPont) rethink solution to a liquid heating
problem. Designed and fabricated a more competitive asphalt additive
system. Collaborated with customer to develop a better method of
applying indirect heat to oil and provide accurate metering for
dispensing. Payoff: My idea eliminated waste (no overheating of oil),
improved life cycle of pump by 300%, and increased customer's profit
by 11%. My system is certified in four southeastern states and was
adopted as a model by the State of California.
o Worked closely with customer (Associated Asphalt) to solve an oil
recovery problem. Customer needed to remove an asphalt additive
immersed within oil tank. Payoff: My solution of applying external
heating plates (plate coils) recovered 100% of the product and
eliminated cleaning - and probable replacement of tank.
o Kept us on schedule and competitive when complex welding jobs slowed
our ability to complete jobs expeditiously. Found a better way to
weld large diameter pipe at customer installations. Payoff: Through
changing pipe runs (turn process) from butt welding to flange
welding, we improved job quality and productivity.
OEC FLUID & HANDLING - Spartanburg, S.C.
1989-1993
Sales Representative, Eastern Carolina
Sold liquid handling equipment to end users in territory covering
Charlotte to Wilmington to New Bern.
o Opened new geographic region, increasing sales from zero to $800,000
in two years.
o Consistently ranked second or third among seven sales representatives
companywide.
SOUTHERN PUMP & TANK - Charlotte, N.C.
1988-1989
Inside Sales/Customer Service
Provided support to outside sales representatives; serviced existing
account base.
EDUCATION:
B.A., Sociology, University of North Carolina, Charlotte, 1988
B.A., History, University of North Carolina, Charlotte, 1985
MILITARY: U.S. Army Reserve, NCNG, 1988-2003; Military specialty branch
Armor. Last active reserve assignment was support platoon leader.
Responsible for the combat readiness of over 100 wheeled and tracked
vehicles 2/252 Armor Battalion. Maintained a readiness level of 95% or
better. Honorably discharged, Captain.
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