Management Project
Resume:
Date of Birth:
Home Address:
E-2/C-1, Al-Noor Town Walton Road Lahore Cantt
Tel: 92 42-303-*******
*******@****.***.**
*******.*****@*****.***
Obj100
Business Address:
Lahore University of Management Sciences
Opposite Sector U
DHA, Lahore 54792
Tel: (042-******** (x8170)
Fax: (042-********
http://www.lums.edu.pk
Khubaib Nazir
EDUCATION AND QUALIFICATIONS
University of Management & Technology, Lahore 2011-2013
MBA-Management Information Systems
Bi-Major: Sales & Marketing
Conferred with Dean’s Merit Scholarship
CGPA: 3.5
University of the Punjab 2008
Masters (Pol. Sciences)
University of the Punjab 2005
Graduation
PROFESSIONAL TRAININGS & CERTIFICATIONS
MCSE Certified 2000 track 2002
CCNA Training (Corvit) 2009
ITIL (Enrolled for the Exam to held in July, 2014) 2013
ADDITIONAL COURSES AND TRAININGS
• Got One Week Training on “Project Management” from REDC-LUMS
• Got three days training on “Customer Care Services” from (LUMS)
• Got training on “Business Communication Skills” from (LUMS)
• Got training on “Stress Management” from (LUMS)
• Got training on “Time Management” from (LUMS)
• Got training on “Conflict Management” from (LUMS)
• Completed Diploma in Computer Sciences From “American International
University”
• Got training of “Intel Teach to the Future” program arranged by MICROSOFT
SKILLS & EXPERTISE
Microsoft Domain Based Infrastructure
• Domain Controller
• Active Directory
• DNS Server
• Exchange Server
• ISA Server
• SharePoint Portal
• WINS
• Backups
Linux Based Infrastructure
• Basic Level Knowledge
Network Infrastructure
• Switches (Manageable & Non Manageable)
• Core Switches
• VLAN’s
• Wireless Networks
• Network Security
• Network Implementation and Deployment
Databases Management
• Intermediate level knowledge of managing databases (Oracle, SQL Server)
• Data Backup
• Data Security
Enterprise Resource Planning (ERP)
• Have good knowledge of implementation of ERP’s
• Have good functional and operational knowledge of ERP’s
• Have deployed ‘Fedena College Management’ ERP on four different locations
• Have experience of SAP & Oracle People Soft
IT Helpdesk and Customer Support Management
• Have excellent knowledge and rich experience in managing IT helpdesk
• Have rich experience in managing technical support teams
• Have excellent knowledge and experience in administering an managing
of ITIL based helpdesk software ‘Advent Net-Service Desk’
Asset and Inventory Management
• Have excellent knowledge and rich experience in managing IT asset and inventory
management system.
• Have successfully implemented ITIL process in asset handling
Have good knowledge to plan, design and implement systems and physical
networks
PROFESSIONAL EXPERIENCE
12-YEARS (IT INDUSTRY)
Lahore University of Management of Sciences Lahore. July2013 – Till Date
Deputy Manager-Information Systems and Technology
• ITIL based Service Desk management
(Desktop & Server Support)
• Managing Computing Labs 24*7 (500
Computers)
• Managing Staff in Rotating Shifts (20
People)
• Online Inventory Handling &
Management
• Strategic Planning & Execution
(Strategies & Policies)
• Customer Services Management
• Service Delivery Management
• Service Quality Management
• SLA Management/Negotiations
• Software Licensing, Evaluation,
Purchase/Agreements 50 software including Microsoft, SAP and Oracle)
• Customer Relationship Management
• Management, ERPs (Oracle PeopleSoft
& SAP-R3)
• Budgeting & Costing
• IT Asset Management (Purchase,
Inventory & Allocation)
• IT Business Process Management
• IT Internal Audit Management
• Project Management (Analysis, Planning,
Design, Coordination, Execution & Control)
• Performance
Monitoring/Evaluation/Improvement
• Building High Performance Teams
Key Projects:
• Managed a Project of new high-tech
trading center and computing lab for Business School (SDSB) with latest available technologies and
subscription of two software covering local and international markets based on real time data scenarios. This
facility has seating capacity of 82 people.
• IT Operations Management for two new
schools
• Planned, Designed & Executed IT
infrastructure (hardware, software, network) for new Facilities University wide.
• Planned and organized technology fair
for Students, Faculty & Staff
• Planned and organized Microsoft Boot
Camp for students with coordination of Microsoft
• Planned and implemented a support
structure for SAP ERP campus wide.
• Implemented ITIL based procedures and
processes.
• Made an optimized and cost effective
strategy to meet the increasing computational needs of Faculty, Staff and Students.
• Negotiated with Microsoft and with their
collaboration, offered and managed facility of around 200 Microsoft products free to around 5,500 users including
Faculty, Staff and Students.
• Devised and executed a plan to conduct
a university wide IT internal audit to analyze the loop-holes of inventory allocation and to stream line the inventory
handling and allocation process.
• Initiated internal technical trainings for the
existing staff to maintain the learning curve
• Initiated a semi-annually smart survey to
measure the service delivery and to
increase the quality.
Lahore University of Management of Sciences Lahore. July2010 – June2013
Assistant Manager-Information Systems and Technology
• Managing three teams having total 16 staff members
o Computing Labs Team (7 Staff Members)
o Helpdesk Support Team(7 Staff Members)
o IT Asset Team (2 Staff Members)
• Managing all the operations of 8-Computing Labs having 500 machines (24*7)
• Staff scheduling for (24*7) operations
• Monitoring of smooth operations of labs.
• Monitoring of Software Installation, Hardware Allocation, Image Preparation
and backup handling processes Monitoring of image preparation, error testing
& deployment process.
• Student Clearance Handling
• IT helpdesk management for Faculty and Staff
• Administration of Service Desk ‘ITIL’ based software
• Monitoring of complaint logged through phone calls and email, ticket
assignment, priorities and response time.
• Liaison with other teams within department to resolve the disputes
and to get the delayed tasks done in time.
• Monitoring of SLA’s escalations
Conduct Service level Surveys.
• IT Asset Management
• Maintaining the inventories of campus wide IT Assets
• New IT equipment purchase (Vendor’s Coordination, quotations, Price
Negotiations, Price Comparison)
• IT Asset allocations and de-allocations
• Inventories of IT Junk Asset
• Internal Audits
• Audit Scheduling
• Physical Verification of allocated IT asset
• Cross check of hardware inventory
• Preparation of audit report
• Managing in house & out sourced printing services.
• Managing Hardware repairing services (Internal & External)
• Annual Maintenance Contracts.
• Annual Maintenance Contracts for UPS’s
• Multimedia projectors
• Hardware Maintenance & Repair
• Managing Software Licensing (40-licensed software)
• Managing/handling Microsoft School Agreement
• License renewals, annual maintenance contracts & new purchases
• Software evaluation & requirement analysis
• Coordination and search for authorized seller or re-sellers.
• Quotations and price negotiations
• Price comparisons
• Follow up with Purchase and finance dept.
• License/ contract expiry alerts
• Administration of IP based campus wide Surveillance system.
• Lenel System
• Milestone System
• Managing Technical Trainings for IT Staff
• Network Infrastructure of LUMS
• Linux Redhat
• MAC OS
• Microsoft Windows Server 2008
• Microsoft Exchange Server 2007
• PanOpto
• Warranty Claim Management.
• Vendor's Coordination
Key Projects:
• Planned and Successfully Implemented new Asset Allocation Process
• Successfully completed a project to establish & implement unified team
scenario, where every person could do everything.
• Led a team to work out a plan to implement Online Inventory
Management System
• Devised and Implemented ITIL Based Processes for customer support
• Planned Layout Structure and Implemented infrastructure for business
school labs, having 100 computers.
• Lead a team who developed an online “Lab Utilization System”
http://labstats.lums.edu.pk/
• Initiated, Planned and disposed off all IT Junk Asset as per the inventories.
• Devised Cost Effective Plan for Microsoft Licensing
• Devised and Initiated Campus wide IT internal audit of 2000 IT equipment
• Live Streaming/Webcast through “PanOpto Tool”
• Created an online campus wide “Lost & Found” system on “Microsoft SharePoint
portal” (http://portal.lums.edu.pk/ist/Labs/default.aspx)
Lahore University of Management of Sciences Lahore. June07 – June 2010
IT Coordinator (Information Systems & Tech.)
• Managing Computing Labs Operations 24*7.
• Lab Reservations & PC Allocations for Lab Sessions & Senior Projects
• Printing Services for students
• Computing Lab Hardware Inventory Management
• Daily Performance Monitoring through Surprise Checks (Daily Hardware
• Reports, Checklists & Hourly Rounds)
• Managing 35-Kiosk Machines at different places.
• IT Equipment Purchase.
• Maintenance of DVR based Surveillance system for Labs.
• Technical Trainings for Lab Staff
• Allocation & De-allocation of IT Equipment for students
• Warranty Claim Management
• Vendor's Coordination
• MGE CNS & Gemnet UPS (Annual Contracts & Coordination)
Key Projects:
• Led a team to develop an in house “Auto Log off Utility” for labs
• Management IST Junk Store Inventory.
• Online Software Library (Reorganizing, Upgrading & Access rights
Management). (\\sus.lums.edu.pk\software)
• Software Licensing (Evaluation, Testing & Purchase)
• Led a project to evaluate, purchase & deploy “PanOpto” (Online lecture
capturing tool widely used in most of the American universities)
http://panopto.lums.edu.pk/
• Initiated a project to create a website of IST Labs on “Microsoft Share Point
Portal” (http://portal.lums.edu.pk/ist/Labs/default.aspx)
• Was given a task to manage Tech. support operations for faculty and staff over
the weekends, utilizing lab staff to cut down additional cost in term of staff hiring.
• Initiated a project to equip Labs with fixed multimedia projectors, electrical
hanging projection screens and centralized class room sound system, to
meet the international standards.
• Led a Project of adding new quick serve kiosks upstairs of PDC and outside of
Lab-02.
• Provided Technical Assistance in establishing of Assistive Technology Lab.
• Initiated In house Hardware Repairing to save the additional repairing cost
• Led a project of purchase, evaluation and Installation of GEMNET UPS.
• Record management of Lost and Found items in Labs.
• Purchase of IT equipment through petty cash.
Lahore University of Management of Sciences Lahore. April04 – June07
IT Associate-Computing Labs (Information Systems & Tech.)
• Preparation and deployment of image in all computing labs with necessary
software through multicasting technique using Norton Ghost Server
7.5/2003 deployment tool.
Installation and trouble shooting of Redhat Linux / Fedora OS.
Preparation of Daily Hardware Reports of the Labs.
Preparation of Daily Checklists.
• Monitoring Network Performance.
• Surprise Checks of Labs to make sure of zero % downtime.
• Monitoring of Surveillance System set for computing labs.
• Assisting Lab Supervisor in making monthly Duty Roster.
• Managing Backup Equipment for Labs
Key Projects
• Worked on Active Directory Cleanup Project.
• Designed restructuring plan for E-business lab and tech. support section of
Information technology center (LUMS).
• Worked on a Project of evaluation and test deployment through ACRONIS
Software using PXE boot agent.
• MAC OS installation and trouble shooting.
• Led a Technical team for organizing IEEE events in computing labs.
• Prepared Technical Trainings for Lab Staff.
Qurban Girls Degree College Lahore Cantt May2001-April04
System Administrator
• Planned, designed and implemented LAN spanning over 500 network Nodes.
• Configured, managed and troubleshoot the network connectivity LAN throughout the campus.
• Planned, designed, implemented domain based network.
• Configured and managed ISA 2K, DNS, DHCP and Active Directory services.
• Installed and updated antivirus on server and client computers.
• Maintenance of user accounts, profiles and security policies in ADS.
• Installation, configuration and maintenance of print server.
• Carried out hands on trainings session for system users.
ADDITIONAL SKILLS AND EXPERIENCE
• Task oriented
• Excellent Team Leading Skills
• Excellent Planning and Project Handling Skills
• Good Communication skills
• Good planning and analytical skills
• Effective listener and team player
HONORS AND AWARDS
• Awarded certificate of appreciation six consecutive times by IEEE
student’s chapter at LUMS in acknowledgement of organizing and leading
a technical team for “National & International codinguru” competitions.
• Awarded certificate of appreciation 4 consecutive times by “LUMS
Olympiad” in acknowledgement of organizing this event in computing
labs and providing a technical support.
Awarded certificate of appreciation by IEEE student’s chapter at LUMS in
acknowledgement of organizing and leading a technical team for “Network
Security” competition.
• Awarded certificate of appreciation by LUMUN in acknowledgement of
organizing the event in computing labs.
• Won 2nd prize in Intern Collegiate Debating Competition held in FC College
Lahore.
• Awarded “Best Employee” certificate “Qurban & Surraya Educational Trust”.
INTERESTS AND CO-CURRICULAR
• I am a captain of LUMS staff cricket team.
• I have been a president of debating society of FC College University Lahore.
• I have been a Captain of FC College Cricket Team.
• I have gotten Black Belt in Martial Arts.
REFERENCES
Will be furnished as and when required.
Contact this candidate