Shalimar Taylor

Cell:832-***-****

acevjx@r.postjobfree.com

Professional Summary

Dedicated customer service representative who provides exceptional

customer service through active listening and problem solving

Skills

? Skilled in call center operations

? committed to maintaining data integrity

? adheres to customer service procedures

? Professional phone etiquette

Work History

Customer Assistant

AT&T Internet Services October 2012 tocurrent

Defused volatile customer situations calmly and courteously

?

? managed customer calls effectively and efficiently in a complex, fast-paced

and challenging call center environment

? adhered and resolved customer product complaints emphatically and

professionally

? referred unresolved customer grievances to designated departments for

further investigation

? accurately documented, researched and resolved customer issues

Customer Service Representative

J.C.Penny's February 2011 until January 2012

? Operated s cash register for cash,check,and credit card transactions with

100% accuracy

? stocked and replenished merchandise

? cleaned and organised the store including the check out desk and displays

? welcomed customers in the store and help them. locate items

Wendy's

Cashier July 2008 until April 2010

? Placed customer orders

? maintained the lobby

? assisted with food preparation

Education

High School Diploma

Sterling High School

Houston Texas

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