Manager Customer

YUGANDHAR NUNNA

Mobile: +918*********

E-mail: ****.*****@*****.***

Contact Address : Residence # 5, Adugodi,

Bangalore-560100

To excel in the field of Software Testing domain utilizing extensive Siebel

CRM Testing experience, skills and knowledge; to provide client focused

business solutions in an interactive, inclusive and knowledge driven work

environment.

PROFESSIONAL SYNOPSIS

o A dynamic Software Testing professional with 5+years of experience in

Manual and Automation testing, in extensive experience in Siebel CRM

testing which includes testing in end to end work flow, EAI Middleware

by using Message queues.

o Currently working with IBM India Pvt. Ltd, Bangalore as SIEBEL TESTER.

o Good experience in System test, Regression test, Database test, Sanity

test, Smoke test, Maintenance and Support test and Automation testing.

o Well versed in testing concepts and involved in creating Test plan, Test

scenarios, Test case design, Test data preparation, Test case execution &

Test result documentation

o Having good expertise in Siebel Sales Order Management and Integration

testing with various legacy external systems and product management.

o Having very good exposure in EAI Interface testing by using Message

queues

o Having good exposure in preparing Customer test data for integration

testing

o Very good knowledge in all phases of SDLC

o Currently involving in automation test script preparation and debugging

using IBM Scenario Manager

o Good working exposure in SQL and Unix commands

o Undergoing Siebel Essentials 8.0 training

ORGANISATIONAL EXPERIENCE & PROJECTS UNDERTAKEN

1. IBM INDIA PVT. LTD., Bangalore

since Sep 2008- till date

Role: Siebel Tester.

Projects Undertaken (in reverse chronology)

Title : CRMT Solution Center

Period : Nov11 -- Till Date.

Organization : IBM India Pvt Ltd (Bangalore)

Customer : Deutsche Telecom, Germany

Tools : HP Quality Center 9.2, QTP, IBM Scenario Manager, Rational

Clear Quest (RCQ), MQJ

Explorer

Target : Siebel Application

Role : Siebel Tester

Description:

Deutsche Telecom is the largest telecom service and network access provider

in Germany. T-Com is the land line division of Deutsche Telecom; Current

CRM application is built on Siebel 7.0 and DB/2. EAI is implemented using

point to point communication due to this implementation T-Com is having

serious of performance issues. A lot of data redundancy has to be

maintained. Data synchronization is difficult. Maintenance and enhancement

are very costly and time to market new product and services is very costly

and slow to market. Due to these problems T-Com decided to replace its

current implementation to Siebel 7.8, Oracle and service-oriented

architecture (SOA) using Web Sphere ESB. The project focuses on Customer

Management, Customer Contact Management (Service Requests) and Order

Management for private customers and small businesses.

Job Responsibilities in CRMT Solution Centre:

. Participating actively in requirements gathering, coordinating with

client in query

. Clarification and designing test cases for change requests y clients.

. Manual execution of the test cases.

. Documenting the defects in IBM Rational Clear Quest

. Automating the test cases using IBM Scenario Manager which runs in XML

. Debugging the script during the execution

. Scheduling the test scripts in Automation Test Process (ATP) for batch

process

. Involving in middleware testing by using MQJ explorer

. Worked on System Testing, Regression testing, Smoke Testing and Sanity

Testing.

. Preparing report for test execution status and the same will be shared

across to client

. Good understanding on Order Management workflow which includes the

entire testing

. of the Order life cycle right from Pre order to Order Completion

through various business cases in Order Management like Relocation,

Provision, Order Change, Termination, Revision, Billing account

change, third party orders.

. Good understanding on Customer Contact and Customer Contact Management

work

Flows.

Title : ITI Neovision

Period : April 10 - to-Oct'11.

Organization : IBM India Pvt Ltd (Bangalore)

Customer : ITI Neovision(Poland)

Tools : RQM,RTC

Target : Siebel Application

Role : Siebel Tester

Environment : ST &SIT

Description:

ITI Neovision ("n") belongs to the ITI Group, a large media conglomerate

headquartered in Warsaw/Poland.ITI Group controls the Polish television

network, and TVN with 11 TV channels and internet portals, among its many

holdings. ITI Neovision operates the digital platform "n" (http://n.pl) -

the first satellite platform in Poland and central- eastern Europe to

offer HD channels, Personal Video Recorder (PVR) and Video on Demand in

one. It is Poland's most advanced television offering, combining a unique

program line-up with the latest technology, and bringing a new television

to Polish households. For its Set Top Boxes, "n" uses the latest

technology and is Poland's first platform to offer high definition

television broadcasts. The high end Set Top Box features a Personal Video

Recorder and allows the subscription to Video on Demand, bringing a

change to the personal television consumption possibilities. The

distribution network of the new generation television comprises of more

than 1500 retail points across Poland and a state of the art customer

telephone helpdesk.

Job Responsibilities in ITI Neovision:

. Test case Writing using RQM tool

. Test execution in ST and SIT Environments, and regression testing as

well.

. Defect tracking using RTC tool

. Issue clarifications for both onsite and offshore teams.

. Test case writing for Customer care, customer management, order

management, product management and agreements.

. Execution involved verifying workflows and validations.

. End to end testing done from creating an account where after

fulfilling preconditions involved validation from third party software

for financial background check. Agreement creation and order

submission till termination.

. Customer management testing included Address Creation, Contact

Creation, Create New Customer,KRD Verification, Modify Customer Data,

New Agreement Verification,Request Deposit, Request to Increase

Agreements, Verify Customer Status.

. Customer care testing scope - Bilix Payment Execution, Order Payslips,

Define Complaint Subject, Complaints Process, Identify

Customer,OverPayment,Payment Method Initiation,Termination,Termination

Activities, Cancel Fault_Return_Upgrade,Fault APSiS,Return,Upgrade

APSiS.

. Order management scope : Create New Order,Cancel Pending Order,Submit

Order,Validate Box Number,Capture Delivery Installation

Info,Add/Reactivate TVOD,Disconnect Service or Product,Modify

Order,Process Future Dated Requests,Refresh Services in Conax,Update

Decoder Details

. product management and agreements scope : Define new Promotion,Sell

new Promotion,Define new Product,Additional Promotion,Create

Agreement,Change Agreement Status

Title : Subscriber Data Management (SDM)

Period : Sept' 08 - to-April'10.

Organization : IBM India Pvt Ltd (Bangalore)

Customer : NSN(Nokia Siemens Networks)

Tools : Install server,traffic simulator tools ( mabstab, adw

simulator, IRATE),system monitor

tools

Target : Windows XP

Role : Product Tester

Description :

As a part of Product System Test (PST) end to end testing that includes

Black Box, Integration, System, Regression and Stability tests, entry

criteria, installation and

configurations,capacity,provisioning,,maintenance,usability,performance,fu

nctional testing and overload tests, preparation of performance report

and final test report for MNP/EIR.

Job Responsibilities in NSN:

. Test planning/Test Strategy/Test specifications/Test Execution/Bug

tracking/ Test Progress Track/Issues tracking/Verification/Validation

. Co-ordinate with designers during a new feature study.

. End-end testing validating new features and new hardware evolutions,

there by ensuring that legacy system is not regressed along with new

functionality.

. Cover all the nominal, defense and error cases.

. Perform regression and non regression testing, which involves

stability tests, performance tests, sanity tests and upgrade tests.

o Non-regression, Sanity & Load validation

o Change Request (CR) validation

o Creating Database on One-NDS

o Capacity Tests - Filling backend databases to full capacity and

different partitions (logs, temporary directories) to verify

the system stability

o Maintenance Tests - Adding, modifying, deleting new nodes to

already existing setup, recovery of accidentally crashed setup

from previous backups.

o Usability Tests - To ensure all user based utilities and GUI

based interface works as expected.

o Stability Tests - Usage of Mapstab and ADW tool to simulate the

traffic and check for stability of BSC & TCU.

o Soak tests - Overnight soaks with different traffic modes

(short, Std, high call profiles with spiky traffic)

o Performance Tests (KPI) - To ensure that Key performance

indicators are not degraded & are with in limits w.r.t earlier

releases & Benchmark. Different process utilizations comparison

within frontends and backend.

. Hot Fix & Patch Installation & CR validation and sanity tests for

recent bug fixes.

. Opening Change requests (CRs) for tests that have failed to meet the

expected results.

. Declare a green light to the next phase (Solution System Test (SST)),

for further phases of testing, once the necessary criteria is met

. Test case documentation & Reviews

. Involved in testing, and tested the device on both simulator and

actual hardware

. Tested the applications on actual hardware

. Mentoring of new team members,

TECHNICAL SKILLSET

> CRM Application: Siebel 7.8 & 8.1

> Functional Testing Tools : IBM Scenario Manager, HP QTP 9.2

> Defect Tracking Tools : HP Quality Center, IBM Rational Clear

Quest,RTC,RQM,bugzilla

> Project Management Tool: Rational Portfolio Manager (RPM)

> Test Directory: HP Quality Center 9.2

> Database languages: Oracle SQL, PL/SQL

> Interface Testing Tool: MQJ Explorer

> Other Software Tools: WinScp, Filezilla, SQL Tools, SQL Developer

> Operating System: Windows XP, UNIX

> General Expertise :GSM system knowledge, distributed system

knowledge,SIEBEL environment work experience

Educational Qualifications

Exam Major Institution Board/Universi Year Grade

ty

MBA HR Mohamadiya KAKATIYA 2005 54%

institute of UNIVERSITY,

management, Warangal, A.P

BCA Sadhana degree KAKATIYA 2003 63%

college UNIVERSITY,

Warangal, A.P

Other

Information

Languages Known

English & Telugu.

Areas of

Interests Surfing Internet, Listening to Music.

Personal Particulars

Nationality Indian Date of 03-Feb-1980

Marital Married Birth

Status Male

Father's Gender

Name

N,RAMARAO

References will be provided on request

YUGANDHAR NUNNA[pic]

Contact this candidate