Customer Service Manager

Brian R. Barker

*** ******** ***** • Williamstown, Kentucky 41097 • 859-***-**** • ***************@*****.***

Objective To use my managerial, problem-solving, and communication skills in a

leadership position that offers customer service, organization in the work

place, and employee direction.

Work Experience 04/2011 - 04/2012 VF Outlet, Dry Ridge, Kentucky

Customer Service/Cashier

I learned the basics of customer service as a high school student. I've

worked my way up in the company through college.

04/2013 - 03/2014 VF Outlet, Dry Ridge, Kentucky

Merchandise Specialist/Keyholder

I learned advanced merchandising, organizational skills, and store

presentation. This was a mid-level leadership position, meaning that I

was in charge and responsible for all of the cashiers.

03/2014 - Present VF Outlet, Dry Ridge, Kentucky

Assistant Manager

I know work closely with my store manager to make sure the store

functions on a daily basis, through customer engagement, employee

direction, warehouse functions, and paperwork/computer functions.

Education 2009 - 2012 Williamstown Independent JR./SR. High, Williamstown,

Kentucky

Diploma GPA: 3.7

2012 - Present Gateway Community and Technical School, Covington,

Kentucky

Associates in Criminal Justice GPA: 3.5

Degree to be awarded - Fall 2014

• Leadership

Skills

• People Skills

• Multi-tasking

• Conflict resolution

• Adaptive

• Team player

Software:

• AS400 (Store Operation Software)

• Microsoft Word

• Microsoft Excel

• RF Warehouse Gun

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