Administrative Assistant Service

Natalie Bonilla

Receptionist/Administrative Assistant/Customer Services

Charlotte, NC

************@*******.*** - 704-***-****

WORK EXPERIENCE

Receptionist/Administrative Assistant/Customer Services

Dr. Amilcar Morales General Medicine - Orlando, FL - December 2012 to May 2014

Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or

referring inquiries. Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling

appointments in person or by telephone. Keeps patient appointments on schedule by notifying provider

of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.

Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception

area. Ensures availability of treatment information by filing and retrieving patient records.

Maintains patient accounts by obtaining, recording, and updating personal and financial information. Obtains

revenue by recording and updating financial information; recording and collecting patient charges; controlling

credit extended to patients; filing, collecting, and expediting third-party claims.

Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating

needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment

service and repairs.

Helps patients in distress by responding to emergencies. Protects patients' rights by maintaining confidentiality

of personal and financial information. Maintains operations by following policies and procedures; reporting

needed changes.

Commercial Warehousing, Inc - Orlando, FL - August 2010 to October 2012

and debris-free inventory stock room. Reconciled the quantity variances report monthly. Compared inventories

to office records.

Maintained precise inventory on all rock samples. Coordinated and performed physical inventories to ensure

the accuracy of inventory levels. Maintained inventory operation policies and procedures.

Retail Sales Clerk

Sea World /Busch Entertainment Company - 2007 to June 2010

Courteously greet customers and efficiently process transactions within busy, fast-paced retail environments.

Operate cash register, scanners and computers to itemize and total customer purchases; collect payments

and make change for cash transactions; and balance drawer at the end of each shift. Assist with store stocking,

floor-sets and opening/closing procedures.

EDUCATION

Bachelor in General Sciences

Pontificia Universidad Católica de Puerto Rico

2009 to 2013

ADDITIONAL INFORMATION

SKILLS

● Proficiency in Microsoft Family ● Bilingual (Spanish, English) ● Accounting ● Work schedule Customer

Service ● Product Knowledge ● Problem Solving, Market Knowledge ● Documentation Skills ● Analyzing

Information

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