Customer Service Sales

Geresh C. Patel

**** ****** **** ** *****, TX ***25 760-***-****

*******@*****.***

PROFESSIONAL PROFILE

Bilingual: fluent in English and Gujarati. Excellent leadership, management and

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team-building skills

Excellent computer skills, including use of

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the Microsoft Office Suite Excellent time-management, multi-tasking

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and organizational skills

Excellent internet skills, including the use

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of social media applications Proficient in QuickBooks and FrontPage

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Excellent Customer Service Skills

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RELEVANT WORK EXPERIENCE

Nationstar Mortgage: Lewisville, TX Mar, 2013 – Current

Loss Mitigation Specialist

• Evaluated borrower’s financial condition to prepare strategies in case of nonpayment.

• Assisted other departments in loss mitigation processes.

• Monitored loss mitigation process and made borrower follow up.

• Respond to cost and fees request from customers through phone and email for account reinstatement.

• Analyzed and identified problem areas and ensured appropriate resolution.

• Managed communication with borrower and provided required information.

• Performed financial analysis on customer income.

Avis Rent-A-Car: Santa Ana, CA Sept, 2011 – Oct, 2012

Rental Sales Agent

• Greeted customers and provided superior customer services.

• Cross-sold appropriate add-ons and optional products to optimize travelers’ experience.

• Responded appropriately to customers’ questions and complaints.

• Reviewed rental parameters with all customers to ensure a complete understanding of rates and service

charges.

Black Horse Motel: Apple Valley, CA Jul, 2004 – Oct, 2012

Assistant Manager

• Handled customer service needs for both national and international customers.

• Managed all aspects of securing reservations and processing room sales.

• Prepared weekly, monthly and quarterly sales and expense reports.

• Provided exceptional customer service to ensure customer satisfaction and loyalty.

• Trained, supervised and when necessary, disciplined new employees.

American Red Cross of Greater Los Angeles: Los Angeles, CA Mar, 2011 – May, 2011

Project Assistant & Intern

• Served as day-to-day point of contact for internal team and external chapters for project management.

• Aided in developing project plans to identify issues, approaches, performance metrics and resources.

• Trained company employees in the use of newly implemented systems and processes.

• Assisted the organization in developing a report which communicated the service delivery numbers.

Marcus & Millichap Real Estate Services: Ontario, CA Jan, 2010 – Jun, 2011

Executive Assistant

• Maintained a client database and created proposals for marketing packages.

• Designed a variety of marketing packages for presentation to prospect clients.

• Researched new market listings and sales comparables information.

• Created financial analysis for new listings and handled client inquiries regarding new listings.

EDUCATION

B.S. Business Administration: Management & Human Resources

California Polytechnic State University: Pomona, CA

Pi Sigma Epsilon: Beta Kappa Chapter

Dean’s List: Spring, 2011

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