Customer Service Representative
Resume:
Syrel D. Lothian
***********@*****.***
Work Experience:
ECTS/Customer Service UPS- Las Vegas, NV 2012 to Present
Handled customer inquiries and complaints • Directed inbound and outbound call
activities • Dealt tactfully and effectively with difficult customers.
Create case & save for proper procedures.
Technical Support/Customer Service Representative N.E.W - Great Falls, MT 2009 to
2011 Communicated with customers daily. Demonstrated ability to establish new
accounts, as well as build and maintain long term business relationships. Advised clients
on appropriate equipment for their needs. Solved customer problems and assured
satisfaction. Strong background in both client and vendor relations.
• Consolidated orders to minimize shipping costs, managed customer database • Handled
customer inquiries and complaints • Directed inbound and outbound call activities • Dealt
tactfully and effectively with difficult customers • Experienced in both customer service
and supervisory positions • Increased the role and importance of customer operations
Manager Dress Barn - Germantown, MD 2005 to 2009 Hired, trained and managed
account service representatives. Assisted in managing remodeling processes of (number)
stores. Documented, manifested, and scheduled cargo for export. Directed various aspects
of advertising, marketing, and public relations.
• Skilled motivator with a proven ability to build leading sales teams which consistently
achieve and exceed sales quotas • Restructured store security levels and procedures to be
in compliance with company standards • Results oriented salesperson with proven ability
for productive effort • Provided direction and guidance to team members ensuring
execution of corporate operational programs • Provided technical sales support
Shipping and Receiving - Line Leader/Shipping/Receiving Techicolor - Memphis, TN
2003 to 2005 Examined contents and compared with records, such as manifests, invoices,
and ordered, to verify accuracy of incoming and outgoing shipment. Requisitioned and
stored shipping materials and supplies to maintain inventory of stock. Recorded shipment
data, such as weight, charges, space availability, and damages and discrepancies, for
reporting, accounting, and record-keeping purposes. Packed, sealed, labeled, and affixed
postage to prepare materials for shipping, using work devices such as hand tools, power
tools, and postage meter. Determined shipping method for materials, using knowledge of
shipping procedures, routes, and rates. Delivered and routed materials to departments,
using work devices, such as hand truck, conveyor, and sorting bins.
• Entered commands, using computer terminal, and activated controls on computer and
peripheral equipment to integrate and operate equipment • Separated output, when
needed, and sent data to specified users • Recorded information, such as computer
operating time and problems which occurred, such as down time, and actions taken •
Observed peripheral equipment operation and error messages displayed on terminal
monitor to detect faulty output and machine stoppage • Cleared equipment at end of
operating run and reviewed schedule to determine next assignment
Education:
Associate Degree in Computer Programming University Of Phoenix - Phoenix, AZ 2005
to 2007
High School Diploma in General GreatFalls High - Great Falls, MT 2000 to 2003
Skills:
Management, Computer Typing, Customer Service, Multi-Tasking, etc...
Additional Information
Customer service professional offering over seven years of diversified experience.
Excellent communication and problem-solving skills. Dedicated to achieving customer
satisfaction as well as meeting or surpassing company expectations. Able to focus on
projects, develop strategies and meet or exceed deadlines. Strong rapport with personnel,
customers, and associates based on knowledge, professionalism, and integrity.
Skills • Manpower Planning • EEO and Diversity • Employee Relations • Groups and
Work Teams • Oral / Written Communication • Problem-Solving and Complaint
Resolution
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