Customer Service Manager

Linda Campbell

321-***-**** cell

**************@*****.***

Summary of Skills and Experience

A dynamic and energetic individual who is comfortable with being the go to person for anything related to the smother

running of an office. I can provide full Administrative and Project Management for any office. Right now I am looking

for a rewarding role with an exciting & forward thinking company that will allow me to fulfill my true potential.

Summary of Skills and Experience

Supervised, travel coordination, data entry, logistics, time sheet review/approval, Privacy Act Compliance, contract

policies/procedures and customer service. Experience working with the following state and government agencies;

Transportation Security Administration, Customs Border Patrol, Wild Land Fire Fighters, Department of Energy, and

The Department of Defense.

Work History

Medical Secretary, Medical Associates of Brevard 10/13-7/14

• Data Entry

• Collection of monies (copays) and over 90 days past due amounts

• Insurance verification

• Answering incoming calls, faxing, scanning

• Scheduling appointments

• Calling for authorizations and referrals

• Assisting with questions and concerns by patients

• Make outgoing calls

• Check in and out patients

• Schedule and reschedule appointments

• Balance nightly deposits

Office Manager (Temp) 06/12-10/13

• Used fax, copy and scanner machines

• Worked with vendors such as UPS, Fed EX and USPS

• Resolved client and staff issues

• Ensured OSHA and HIPPA regulations were followed

• Answered incoming and outgoing calls

• Problems solving any issues that arose

• Made sure that all office equipment was in working order

• Maintained reports in Microsoft Office

• Kept a clean and safe environment

• Data Entry

• Verified insurance

• Collections and accounts payable

• Scheduled appointments

• Answered in bound and out bound calls

Office Manager/Sr. Client Service Administrator 10/05-05/11

• Directed, supervised, supported and coordinated the project staff

• Collaborated with other department managers to ensure the projects were within the contract

• Recording office expenditures and managing its budget

• Monitoring office equipment and arranging any repairs or replacements

• Arranging of travel and accommodations for all staff

• Ensuring that all health and safety polices were observed

• Reporting on office performances to senior management

• Carrying out staff appraisals, managing performance and discipline staff

• Answered incoming and outgoing calls

• Review and approve times sheets and travel expense reports

• Kept Outlook calendars up to date for Supervisor

• Organized conferences, team building exercises, health fairs and Manager meetings

• Followed up with clients to verify satisfaction

• Traveled to different locations when asked

• Used fax, copy and scanner machines

• Communicated extensively with clients, sub-contractors and vendors to establish cordial/effective working

relationship.

• Worked with vendors such as UPS, Fed EX and USPS

Administrative /Medical Secretary 10/05-05/11

• Billing and coding(answering phones, faxing, making copies)

• Data Entered all patients demographic, medical progress notes

• Filing charts

• Financial collection

• Patient check in

• Scheduling appointments, reschedules and reminder calls

• Verification of insurance

Logistic Support/CSS- Customer Service Support 12/04-04/05

• Needs determination

• Procurement /competitive pricing on medical equipment

• Shipping with FedEx, UPS, United States Postal Service

• Ordering supplies for department contracts

• Inventory of contract supplies and office supplies

• Travel coordination for on-site support for contracts

• Patient scheduling

• Time sheet/expense report review and approval

• Assist clinical and none-clinical staff in all their needs

• Worked with client on a day to day basis to make sure the contract was meeting the contract requirements

Office Skills

Microsoft Suites, Bright Tree, Mets, MedAct, Work force, Deltek, Eclinicals

Clinical Training, Certifications, Awards

Leadership Course

Customer Service Award

References upon request

Contact this candidate