Customer Service High School
Resume:
Kendra Smalls
Greensboro, NC 27409
******.******@*****.***
OBJECTIVE
To obtain a position in Customer Service\Administrative Support offering versatile office
management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who
readily adapt to change: works independently and exceeds expectations. Able to juggle multiple priorities:
able to meet tight deadlines without compromising quality.
SKILLS PROFILE
• World-Class Customer Service
• Troubleshooting/ Problem Solver
• Up-Selling/Sales Support
• Customer Order Fulfillment
• Complaint Handling
• Reports & Documentation
EMPLOYMENT HISTORY
File Clerk Veteran Affairs (Quality Solution Staffing), Winston Salem, NC July 2013-August
2013
• Responsible for sequence checking of claims folders on a continuing basis to eliminate or reduce the
problem of misfiled folders, removing charge cards eligible for disposal, pulling and repairing
folders in need of renovation, volume preparations, and shifting to avoid overcrowded drawers.
• Organizing the mail and input of data into mail system.
• Responsible for assuring that all folders are properly bar coded into files.
• Operating duplicating machines for all station large run items
• Deliver and pick up mail and sort by designation.
• Lift a maximum of 45lbs, and able to move multiple boxes throughout the day.
• Push heavily laden carts throughout the Federal building.
Client Relations/Technical Support H&R Block (APAC), Greensboro, NC January 2013- May
2013
• Communicate via inbound and outbound telephone calls with consumers.
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
• Accurately document and update records in required systems.
• Follow up in a timely manner to ensure customer satisfaction.
• Understand all programs, systems, and procedures necessary to perform job effectively.
• Where applicable, communicate with customer to attempt to bring resolution to unpaid accounts.
• When requested, up sell and/or cross-sell products or services to customers where appropriate.
Cashier/Special Service Associate The Home Depot, Burlington, NC October 2011- February
2013
• Courteously greet customers and efficiently process transactions within busy, fast-paced retail
environments. Maintained clean and orderly checkout areas.
• Monitored checkout stations to ensure that they had adequate cash available and that they were
staffed appropriately.
• Answers telephone and greet visitors giving general information in response to inquiries;
• Maintains routine clerical records, logs and data and compiles routine reports.
• Operates office equipment such as copiers, calculators, word processors, data terminals or other
equipment found in work unit.
• Operate cash register, scanners and computers to itemize and total customer purchases.
• Collect payments and make change for cash transactions; and balance drawer at the end of each
shift.
• Assist with store stocking, floor-sets and opening/closing procedures.
Sales Associate Nordstrom Rack, Arlington, VA July 2010- June
2011
• Established and identified prices of goods, and tabulated bills using calculators, cash registers, and
optical price scanners.
• Greeted customers entering and exiting the Store.
• Maintained clean and orderly checkout areas.
• Monitored checkout stations to ensure that they had adequate cash available and that they were
staffed appropriately.
• Offered customers carry-out service at the completion of transactions.
• Received payment by cash, check, credit cards, vouchers, and automatic debits.
Cashier Harris Teeter, Greensboro, NC July
2007- July 2008
• Established and identified prices of goods, and tabulated bills using calculators, cash registers, and
optical price scanners.
• Greeted customers entering and exiting the Store.
• Maintained clean and orderly checkout areas.
• Monitored checkout stations to ensure that they had adequate cash available and that they were
staffed appropriately.
• Offered customers carry-out service at the completion of transactions.
• Received payment by cash, check, credit cards, vouchers, and automatic debits.
• Weighed items sold by weight in order to determine prices.
EDUCATION
High School Diploma
Churchland High School, Portsmouth, VA (2006)
College
North Carolina A&T State University, Greensboro, NC (2006-2010)
Major: Liberal Arts GPA: 2.0
Guilford Technical Community College, Greensboro, NC
Associate of Arts in Psychology GPA: 3.1
MEMBERSHIP & ACTIVITIES
• Secretary, Beta Chapter of Eta Gamma Pi Sorority, Inc. (April 2011 – April 2012)
• Assistant Secretary, Beta Chapter of Eta Gamma Pi Sorority, Inc. (April 2010 – April 2011)
• Historian, Beta Chapter of Eta Gamma Pi Sorority, Inc. (April 2009 - April 2010)
• President, Beta Chapter of Eta Gamma Pi Sorority, Inc. (April 2008 - April 2009)
• Sister Circle ( Fall 2006- Spring 2007)
VOLUNTEER EXPERIENCE
• Winter Walk For AIDS
• Cancer Relay for Life
• Adopt-A-Street Program
• Black Child Development
• JDRF Walk
Contact this candidate