Customer Service Sales

Misha Overton

**** ******** ****, *******, ** ***10 517-***-****

************@*****.***

Professional Profile

More than 7 years successful experience in customer service and support with recognized

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strengths in account maintenance, problem-solving and trouble-shooting, sales staff support,

and planning/implementing proactive procedures and systems to avoid problems in the first

place.

Clerical/Office skills

Typing (50+ wpm)

Proficient in Microsoft (Word, Excel, PowerPoint)

Professional Experience

Merchant Solutions, Lansing, MI 2/2012 - 11/2012

Sales Consultant

• Called business owners to set an appointment for information on lowering rates for credit

card processing.

• Attracted potential customers by answering product and service questions; suggesting

information about other products and services

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• Mandatory Poster Agency, Lansing, MI 9/2011 -1/2012

Sales Consultant

• Called business owners to get in compliance and renew the labor law poster

requirements.

• Experienced providing customer support in busy, fast paced call center

environment

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Kroger, Lansing, MI 5/2008 - 9/2011

Sales Associate

• Provided customer service with questions and designed floral arrangements

• Multi-tasked in different departments such as bakery, deli, produce,etc.

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Team Telecom, Lansing, MI 7/2007 - 2/2008

Sales Consultant

• Called homeowners and registered voters to get feedback on a survey

• Delivered scripted pitch to homeowners

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• Deer Path Apartments Haslett, MI 3/2006 - 6/2007

Receptionist/Leasing Agent

• Answered questions and concerns the public had with the property and responded to the

resident needs

• Provided support to the property in a range of functions associated with leasing and

maintaining properties in accordance with the owner’s instructions

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