Customer Service Sales
Resume:
-*Kristy M. Alexander
Keller, TX 76244
Phone: 601-***-****
*****************@*****.***
EXPERIENCE
**** ******* *** ************** ********, LA
RETENTION REPRESENTATIVE
Receives inbound retention calls from current customers, for sales and revenue
generation, in a high-intensity call center environment.
Utilizes proactive sales skills to turn requests for disconnection or downgrade into sales
and save opportunities by identifying customer needs.
Resolve customer complaints and defuse situations calmly and courteously.
Educate customers on installed product features, service offerings, billing, charges, and
product value.
Increase revenue through up-selling and cross-selling video, HSI, wireless, and telephony
services to existing customers.
Creatively negotiates pricing and bundling by making offers of credits, free repairs,
and/or discounts according to Company guidelines.
Understands and promotes current marketing campaigns in order to sell to customers
accurately and effectively.
Research and review competitive pricing and service offerings in order to provide
competitive price and product comparisons based on customer needs.
Complete installation, disconnect, transfer and seasonal downgrade orders and update
customer accounts utilizing customer record database.
May build customer loyalty by placing follow-up calls to customers if there is a problem
or change in installation of services.
May troubleshoot and resolve service and minor technical problems for customers by
asking appropriate questions
Responsible for achievement of monthly key performance metrics through utilization of
retention / sales skills and adherence to defined call flow.
Maintains a high level of professionalism and customer service during all customer
interactions.
USAgencies
2011– 2013 Gretna, LA
Insurance Sales Agent
Customize insurance policies to suit individual customers; calculate premiums
and establish payment methods; deliver and explain policies to policyholders;
suggest additions and/or changes, explain features, advantages and disadvantages
of various plans to policy holders and/or potential clients to promote sale of
insurance plans. Ran EOD reports and balanced office revenue, Perform
administrative task such as maintaining records and handling policy renewals and
payments
Folgers Coffee Company
2006– 2011 New Orleans, LA
Plant Technician
Planning and management of the flow and movement of company products; data
entry and time management; supported and maintained plant safety/quality and
OSHA guidelines; ran production reports scheduled for my shift, maintain
confidential records and control room operations through proficient use of
Proficy, DLx and SAP software
Ochsner Hospital
2006 2006 New Orleans, LA
Operating Room Assistant
Maintained a clean operating room environment by thorough preparation for and
during surgical procedures, ensured all required equipment and materials were
properly supplied and stored; delivered samples/cultures to labs, maintained
confidential information
Simsol Insurance Services
2004 2006 Luling, LA
Claims Specialists
Review and processed insurance claims; create, organize, maintain and retrieve
detailed paper and electronic records; maintained confidential files and
information through proficient use of SIMSOL, MS Word and MS Excel
Software; operated call center phone lines; accurately processed office expenses
and payroll
Best Buy
2003–2004 Metairie, LA
Customer Service Representative
Assisted customers with product and/or service questions and purchases; Open
new customer credit accounts; maintained customer records by updating account
information; Processed customer exchanges and/or returns; contributed other
related requirements such and data entry, maintaining filing systems and
answering phone lines
EDUCATION
1997–2000 Picayune Memorial High School Picayune, MS
High School Diploma
2000 2002 Xavier University New Orleans,
LA
Bio Pre Med
SKILLS/CERTIFICATIONS
Typing (apx.65 wpm), Proficiency in Windows and Microsoft Office Suite; general
operation of most office equipment; over 15 years of clerical and sales experience;
strong verbal and writing communication skills; American Red Cross Bloodborne
Pathogens, Standard First Aid and CPR/AED certifications (Cert. 65399); Licensed
Insurance Sales Agent (Lic #551882)
REFERENCES
Twyla Scott. ~ 4136 Macy Lane, Keller, TX 76244 ~ 504-***-****
Chris Voss ~ Folgers Coffee Company ~ 504-***-****
Ray Ledet ~ 1227 James Avenue, Port Arthur, TX ~ 409-***-****
Marva Scott ~ Highway 631, Paradis, La ~ 985-***-****
Kristy M. Alexander
Post Office Box 3545
112 West Heather Drive
Paradis, LA 70080
Phone: 601-***-****
*****************@*****.***
September 19, 2013
Attention: Human Resources
Please accept this letter as my expressed interest in obtaining employment with your
organization. My current resume is enclosed for your review and consideration. You will
note that I offer over fifteen years’ experience as an Administrator and Clerical skills.
Although my resume provides details of my related skills and achievements, I would like
to draw your attention to some of my greatest strengths:
1 Claims Specialist
2 Planning and scheduling to ensure optimum productivity.
3 Maintaining strict standards regarding quality and safety.
4 Developing and refining policies/procedures, with a view toward improved
efficiency.
Should you find my qualifications of interest, I would appreciate hearing from you so that
we can schedule a personal meeting. Thank you for your time and consideration. I look
forward to your reply.
Respectfully,
Kristy M. Alexander
References will be provided upon request
Contact this candidate