Sales Customer Service

CLAUDIA CLAUDIA CLAUDIA CLAUDIA GRAZIANO GRAZIANO GRAZIANO GRAZIANO

*** **** ******** ********* ****: 615-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Talented administrative professional with background in accounting and finance. Extensive knowledge of AR/AP, Microsoft Excel and QuickBooks software.

SKILLS

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Excellent communication skills

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Articulate and well-spoken

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WORK HISTORY

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Works well under pressure Customer service-oriented

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Team building Accurate and detailed

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Natural leader Results-oriented

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Passion for customer satisfaction

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Business operations expertise

General Manager Tazikis Mediterranean Cafe - 200 Crossings Lane Mt Juliet TN

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April 2012 to May 2014 Carefully interviewed, selected, trained and supervised staff.

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Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.

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Correctly calculated inventory and ordered appropriate supplies.

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Strategically developed effective marketing plans to increase sales and profits while managing costs.

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Led and directed team members on effective methods, operations and procedures.

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Prepared for and executed new menu implementations.

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Oversaw front of house personnel to maintain adequate staffing and minimize overtime.

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Skillfully interacted with external vendors to obtain the best quality in pricing and product.

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Conducted timely performance evaluations for all front of house staff.

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Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.

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Achieved highest employee retention rate in the company

Tax Preparer W7 Tax Services - 2653 Murfreesboro Pike, Nashville, TN 37217

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January 2011 to May 2012

Sales Manager Dag Trading INC - Miami, FL

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Tax Preparations

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Customers Appointments

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Created marketing strategies to reach out new customers

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Keeping and developing a one on one relationship with customers, both new and existing.

November 2009 to December 2011 Supported the sales team in writing proposals and closing contracts.

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Developed quarterly and annual sales department budgets.

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Approved all sales staff budget expenditures.

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Trained all incoming sales team members.

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Increased revenues by [20]% within the first year as Sales Manager.

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Contacted customers by phone and email in response to inquiries.

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Promptly resolved all customer requests, questions and complaints.

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Built relationships with customers and the community to establish long-term business growth.

EDUCATION

Santo Thomas de Aquino Maracaibo, Venezuela High School Diploma:

2005

Caribbean International University Curacao, Netherlands Antilles Associate of Applied Science: Business Management

2009

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