Customer Service Sales

SERAFIN GARCIA

*** ****** ******

321-***-**** ***************@*****.***

SUMMARY OF QUALIFICATIONS

• Extensive knowledge of marketing, sales and operations. Experience in management, hiring

and training. Excellent customer service skills. Related areas of expertise are:

Market development, marketing research, strategic management

• Computer software knowledge including Microsoft Office products such as Word, Excel,

PowerPoint, FrontPage, Access, Outlook, ACT!, Goldmine, Adobe, Photoshop, Adobe Illustrator,

Calyx Point

• Vast experience in the mortgage and real estate fields

Strong knowledge of computer hardware and peripherals, TCP/IP, and network administration

• Quality control, advertising, graphic arts, branding

• Productivity improvement, business organization, strategic planning, cost reduction programs

EXPERIENCE

Bank of America – Personal Banker / Saint Petersburg, FL- Jul, 2013 – Present

• Responsible for offering and selling financial products and services (i.e. Credit Cards,

CDs, Loans) to both consumer and small business customers

• Build and deepen relationships by uncovering financial needs, and recommending the

best products, services and solutions

• Ensure the customer's needs are met by partnering with the appropriate specialist

• Proactively manage risk in every business, product, and service transaction

• Adhere to policies and procedure

• Execute sales and service plays and processes

J.P. Morgan Chase – Personal Banker II / Saint Petersburg, FL- Jul, 2011 – Mar, 2013

• Provide excellent banking services to customers with the goal of acquiring, maintaining

and widening commercial relationships through individualized attention

• Recommending and assisting customers in their banking needs such as offering new

checking and savings accounts, CDs, Money Market accounts and IRAs

• Servicing and maintaining current accounts

• Providing and helping customers in avoiding unnecessary fees

• Deepening relationships with customers by increasing account balances and reach

sound financial goals

• Recommending and assisting customers on all of their lending needs including lines of

credit, credit cards, mortgages, and auto finance

• Referring customers to our business partners such as Financial Advisors, Business

Bankers and Loan Officers to fulfill their individualized needs

Canal Management, Inc. – Property Manager / Winter Park, FL Jan, 2011 – Jun, 2011

• In charge of the management of all the Central Florida properties of one of the largest

owners of commercial properties in Florida

• Canal’s commercial portfolio consisted of over 1.4 million square feet of commercial

space including warehouses and offices

• Increased leases up to 70% in less than 60 days

• Decreased move-outs by 60%

• In charge of Property Marketing

2

• Managed 5 Leasing Agents, one Collections/Administrative Assistant and a Maintenance

crew of 4 persons

Mortgagecorp, Inc. - Owner/President/ Orlando, FL 2002 -2010

• Involved in the daily operations of a Correspondent Lending Institution

• Hired and trained new loan officers and office personnel

• Use of marketing skills to increase pipeline including mail, print and media advertising,

becoming member of Chambers of Commerce, Boards of Realtors, Mortgage Brokers and

Bankers Associations, attended networking events, and membership at different networking

groups such as BMIs

• Created alliances with several real estate companies and salespersons

• Implemented procedures on how to provide excellent customer service, follow ups, obtaining

referrals, building interpersonal relationships, fostering team work, quality control and

productivity improvement

• Mortgage originations, processing and closings

• FHA, VA, Conventional, Sub-Prime, and Reverse Mortgages

• Obtaining approvals via DO and LP

• Acquired new lenders in order to diversify the company’s portfolio

• Collaborated closely with processors and underwriters in order to expedite loan processing

• Provided seminars to inform prospects on loan procedures, from signing the sales contract up

to closing, to

facilitate a seamless continuous path

• Insured that the organization was in complete compliance with the Florida Department of

Financial Services and all other requirements of Federal and State organizations

• Experience working with Title, Title processing, Title closings, REOs

Hamilton Realty Inc. - Real Estate Salesperson/ Miami, FL 2000-2008

• Responsible for the sale of real estate for a major developer in Florida.

• Duties included property management of large condominium complexes.

Great Country Mortgage Bankers – Loan Officer/ Coral Gables Fl 1999 – 2002

• In charge of originating loans for a major Florida developer with over $2 Billion in

developments, including condo conversions, condos, townhomes and single family residences

• Pre-qualified customers, obtained documentation, provided applications (1003),

calculated fees, requested appraisals and surveys if needed, and cleared conditions as

requested by the processors and underwriters

Santana Insulators - Sales Director/ Charleston, SC 1997 - 2000

• In charge of all the sales of Porcelain Insulators for one of the largest insulator producers in

the World based in Brazil

• Doubled sales of over $15 Million by the end of my first year in the job

• Personally in charge of negotiating and obtaining a hurricane multimillion dollar contract with

Florida Power & Light

EDUCATION/PROFESSIONAL DEVELOPMENT

• 9 credit hours left towards an MBA– Webster University

• B.A. Business Administration/Marketing – Saint Leo University

• A.A. in Business - Miami Dade Community College

• Florida Customer Service Representative Insurance Lic. 4-40

Serafin Garcia - Resume 3

• Completed the Florida Real Estate License Course

• State of Florida Mortgage Broker Course

• Florida Notary Public

PERSONAL

Fluent in English and Spanish. Strong knowledge of Portuguese.

Former IT and Marketing Chairman of the Puerto Rican Chamber of Commerce of Central Florida

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