Customer Service Computer

Location:

United States

Posted:

July 06, 2014

Contact this candidate

Resume:

Raage Barre

*/*

404-***-****

*************@*****.***

Summary -

Customer Service professional, experienced in delivering help desk support

to a diverse client base. Career objective to apply degree and current

technical expertise in an organization providing ongoing challenge and

growth. Summary of Qualifications: Eight years of computer knowledge,

Detail oriented, excellent communication skills, Able to work under little

supervision. Work well with people

Education -

SOUTHERN POLY STATE UNIVERSITY

2015: BAS IT

2010: Associate Degree: MCSE

DEKALB TECHNICAL COLLEGE, GEORGIA PERIMETER COLLEGE, CLARKSTON GEORGIA

Program of Study: Network Specialist

Skills Set Section -

. Determine the causes of technical problems and find solutions for them.

. Determine the tools and equipment needed to do a job.

. Install equipment, machines, wiring, or programs to meet specifications.

. Repair machines or systems.

. Analyze user needs and requirements when designing products.

. Maintain equipment on a routine basis.

. Determine when and what kind of maintenance is needed.

. MS Office (Word, Excel, Powerpoint), WiFi

. Operate and control equipment.

. Test equipment, software, or procedures to make sure they operate

correctly.

. Watch gauges, dials, and output to make sure a machine is working

properly.

. Strong verbal and personal communication skills.

. Computer Support Specialist

. Perform onsite and remote analysis of computer and network issues

. Install, configure and test hardware and software

. Troubleshoot issues with hardware, software and peripherals

. Prepare tests and applications for monitoring desktop performance

. Install and update anti virus programs on all computers

. Evaluate and recommend technology for purchase

. Create and conduct end user training

. Perform preventive maintenance

. Serve as a technical contact at all times

Job History -

07/13 - Present: Seeking Employment

01/06 - 06/13

Khalil Computers, Clarkston, GA

01/11 - 06/13: System Admin

Responsibilities.

Review system logs

Report malicious or suspicious activity on systems to ISO immediately

Report sensitive information stored on systems to ISO

Maintain user access administration

Disaster recovery planning

Physical security

Disable unnecessary services on servers

Generate/Retain system backups

Identify secondary system administrator(s)

Comply with password requirements

Access control

Environmental protection (i.e., protection from possible exposure to water

damage, excessive heat, etc.)

System audit logging

Maintain minimum security standards for systems

Monitoring of system activity

11/07 - 12/10: Tech Support

Responsibilities.

Provides answers to clients by identifying problems; researching answers;

guiding client through corrective steps.

Improves client references by writing and maintaining documentation.

Participates in development of client training programs by identifying

learning issues; recommending instructional language.

Accommodates client disabilities by recommending devices and techniques.

Avoids legal challenges by monitoring compliance with service agreements.

Improves system performance by identifying problems; recommending changes.

Updates job knowledge by participating in educational opportunities;

maintaining personal networks.

Accomplishes information systems and organization mission by completing