Customer Service Training

Iesha Stewart, MBA

Willing to relocate anywhere Domestic or Abroad 678-***-**** **************@*****.***

Objective:

It is my goal to utilize my unique blend of Training, Coaching, Recruiting, and Leading to

become an integral team member and to continuously exceed the expectations of stakeholders.

Key Skills:

Relationship Builder Recruiter

Trainer / Instructor Microsoft Office Certified

Employee of the Quarter, Month, Week Public Speaker

Work History

Sr. Career Services Advisor/ Talent Manager

Anthem- Atlanta 09/ 2012 to Current

Establish ongoing relationships with hiring managers in order to understand their business and recruitment needs

and fill their open positions in a timely manner

Develop employer pipelines through, networking, cold calling, complex internet searches and r esearch

Gather information from employer, internal sources and industry research to gain comprehensive understanding of

employers needs.

Assist students through career readiness workshops; resume writing, job-searching strategies, interviewing skills and

personal advisement for reaching career goals.

Registrar

Brown Mackie College 12/2011 to 8/2012

Supervised and managed all functions of the department and 6-member team.

Ensured the integrity, accuracy, and security of all academic records of current and former students; facilitate

effective student registration and enrollment

Supervised the process to transfer credits, graduation, certification of degrees, enrollment and degree verification,

production of official transcripts, diplomas, and commenceme nt ceremonies

Instructor

Anthem Atlanta 8/2012 to 2/2013

Brown Mackie College 8/2008 to12/2011

Taught General Studies, Business, and IT Courses from approved curriculum

Motivated students to actively participate in all aspects of the educational process, including but not limited to

threaded class discussions, outside assignments/projects, enrichment activities

Provided regular, accurate, and timely student -specific assistance, feedback and support to students relative to their

performance.

Corporate Trainer

Hamilton & Harris Ed Consultants 1/2007 to 5/2011

Developed and implemented training programs that focus on positive employee satisfaction and customer service.

Selected appropriate instructional procedures or methods such as individual training, grou p instruction, self study,

lectures, demonstrations, simulation exercises, role play, and computer -based training.

Organized and developed training manuals, reference library, multimedia visual aids, and other educational

materials using a variety of media.

Maintained records and prepares statistical reports to evaluate performance of instructors and monitor progress of

trainees.

Re-Entry Specialist

American Intercontinental University 2004 to 2005

Supervised team and recommended professional development.

Monitored student attendance, developed methods for tracking retention; collected, compiled, analyzed and

evaluated retention data.

Assisted with monthly entries and prepared weekly, monthly, quarterly, and annual reports.

Selected by senior leadership to spearhead the development of retention best practices

Organized campus events and student activities.

EDUCATION

American InterContinental University 2004

Masters of Business Administration, Technology Management

Bethune-Cookman University 2002

Bachelors of Science, Biology

Toastmasters International

Certified Toastmaster 2006

Certiport

Microsoft Office Certified 2010

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