Sales Service

NICOLAS CEVALLOS

N ICOLAS

347-***-**** ********@*****.*** San Francisco, CA

WORK EXPERIENCE

E XPERIENCE

****- *******

ADMINISTRATIVE ASST. BOOKING AND VOLUNTEER COORDINATOR, Mission Cultural Center For Latino Arts

San Francisco, CA

Manage all requests, contracts, correspondence, scheduling, and record keeping for all rental proposals and contracts

Update events in Google calendar, show rental spaces to prospective renters, arrange correspondence, quotes and rental

agreements, collect deposits and payments in a timely manner

Coordinate outreach to the community, organizations and schools to recruit volunteers to assist on tasks and duties

Assist Accounting department with accounting reconciliation and bookkeeping entries in Quickbooks

TAX COORDINATOR, Mission Economic Development Agency (MEDA)

San Francisco, CA 2013 Tax Season

Maintained high quality and accurate tax preparation and volunteer tax assistant services while providing excellent customer

service and connecting clients with other MEDA financial services

Ensured that services are in adherence with Internal Revenue Service and MEDA guidelines through effective organization,

leadership, reporting and general oversight

Supervised volunteers by overseeing operations during filing season such as monitoring the intake process, coaching, training, and

technical support

Worked sensitively and effectively with individuals of diverse educational, socio-economic, and cultural backgrounds

OPERATIONS COORDINATOR, Rising Alternative

Brooklyn, NY, USA 2011–2012

Ensured proper delivery of film content to the cinema from a media distribution company in Belgium which encodes content into

an external drive.

Carried out key administrative tasks, which include checking daily emails, preparing legal contracts between Rising and the

cinema, ensuring external drives were shipped back from the cinema, and sending mass emails to clients on new titles and

promotional information.

Handled the preparation of annual statements, legal contracts, and accounting reconciliation.

FOREIGN EXCHANGE TRADER – Logistics and Sales, HSBC Bank USA

New York, USA 2010

Assumed full accountability in sending morning foreign exchange rates to clients, placing clients’ orders, and arranging logistics for

banknotes delivery and pick up. Solely traded currencies after receiving calls, fax, and e-mails from clients.

Adhered to and initiated due diligence on anti-money laundering and know your client (KYC) activities and regulations.

Worked collaboratively with the KYC Team in recognizing irregularities in the transaction.

Maintained direct involvement with other departments in hedging large trades, as well as with co-workers in overseeing currency

negotiations and all other key initiatives.

Kept abreast of local and international news in identifying possible hazards in the distribution of banknotes.

TELLER, Bank of America N.A.

Charlotte, NC, USA 2004–2009

Optimized customer satisfaction by rendering timely and informative service in a courteous and friendly, yet professional manner.

Took charge of cash shipment, ATM machine, currency exchange transactions, wire transfers, and sales.

Administered several operations of the banking center, such as compliance, shipment of currency, and teller oversight due

diligence.

Spearheaded numerous banking transactions simultaneously, encompassing opening accounts, cash handling, and wire transfers.

Thrived at producing top sales by administering exemplary customer services and promoting products offered by the bank.

JUNIOR ASSOCIATE (INTERNSHIP), Saxo Bank

Copenhagen, Denmark 2007

Utilized communication skills in conferring with customers through phone calls or email to sell forex-trading software; thereby,

raising sales and product awareness.

Studied and assessed foreign currencies to understand market tendencies.

E DUCATION

MASTER OF SCIENCE IN FINANCIAL ANALYSIS: 2014-2016

University of San Francisco

San Francisco, CA, USA

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION, MAJOR IN FINANCE AND INTERNATIONAL BUSINESS: 2009

University of North Carolina – Charlotte

Charlotte, NC, USA

INTERNATIONAL EXCHANGE PROGRAM: 2007, Copenhagen Business School

Copenhagen, Denmark

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NICOLAS CEVALLOS

N ICOLAS

347-***-**** ********@*****.*** San Francisco, CA

SKILLS

Microsoft Office Suite (Excel, Word, Outlook, Access, and PowerPoint)

SOFTWARE APPLICATIONS

Reuters Lotus Notes Quickbooks Google Docs Zoho CRM E-Treasury Software

LANGUAGE Fluency in English and Spanish

PROGRAMMING LANGUAGE Python, SQL, C++ and Visual BASIC (Beginner)

OTHER EXPERIENCE

O THER

CERTIFIED TAX PREPARER/FINANCIAL COACH (VOLUNTEER), United Way of New York City

New York, USA 2010–2012

Planned and arranged yearly tax returns and counseled customers to meet financial goals for low-income families.

2006

INTERNATIONAL TRADE SPECIALIST (INTERNSHIP), U.S. Department of Commerce

Baltimore, MD, USA

Reinforced United States companies regarding export information, such as foreign markets, custom clearances, and

logistics.

Performed meticulous research on emerging European Union countries to determine market opportunities.

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