Customer Service Manager
Resume:
RENARD W. PEARSON
St. Louis, Missouri 63101
*************@*****.***
OBJECTIVE: To secure a position where my skills and experience can be utilized as an asset to your company.
SKILLS SUMMARY
Customer Service Client Relations Management Supervision
Training Scheduling Record Keeping Performance Evaluations
Inspections Inventory Control Budget Management Report Writing
Safety Standards Quality Assurance Computer Systems Cleaning Equipment
SUMMARY OF QUALIFICATIONS
• Highly effective management professional emphasizing innovation and creativity in solving complex problems.
Energetic and results focused with success in developing and leading diverse teams to achieve outstanding
results.
• Seasoned manager dedicated to bringing organizations to the next phase of growth and development. Diligent
and motivated to improve processes, streamline operations and increase revenue. Seasoned Operations Manager
who excels at streamlining operations to decrease costs and promote organizational efficiency.
• Entrepreneurial leader dedicated to developing team members' strengths to build dynamic and high performing
teams who surpass company goals. Results focused management professional offering thirteen years of
progressive leadership experience. Transforms high potential staff into outstanding leaders who demonstrate the
creativity and savvy that is critical to financial and operational success.
• Resourceful Operations Manager bringing comprehensive background in cleaning and personnel management.
Management professional versed in all aspects of operations management, from scheduling and finance to
production and Exceptional Operations Manager focused on organization and excellent customer service.
• Determined to cut costs without impacting the quality of products and services. Reliable team player committed
to building high performing teams. Versatile and innovative management professional skilled at seeing the “big
picture” while still also focusing on the details. Have exceptional communication, organizational and
presentation capabilities.
RELEVANT EXPERIENCE
Have a Triple A reference from customers
While running my own cleaning business. Cleaned several apartment and residential homes who were so satisfied with
the cleaning that they gave me a Triple A rating online when people would go online and look at feedback from
customers.
EMPLOYMENT HISTORY
Computer Cleaning Tech., Sealco, St. Louis, Missouri 06/10 – Present
Self Employed, Renard’s Professional Cleaning Service, St. Louis, Missouri 03/07 –
06/10
Franchise Owner, JAN PRO CLEANING, St. Louis, Missouri 09/05 – 03/07
Sub Contractor, GEO Cleaning Group, St. Louis, Missouri 04/99 –
09/05
EDUCATION/TRAINING
Diploma, East St. Louis Senior High School, East St. Louis, Illinois
Aviation Electronic License, Bi State Parks College, Cahokia, Illinois
Security License, Belleville, Area College, Belleville, Illinois
Computer Repair Training, Computer Village, St. Louis, Missouri
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