Project Manager Customer Service

JASON OGATA

Phone: 510-***-**** Email: **********@*****.***

Address: **** ********* *****, **********, ** 95831

SUMMARY OF QUALIFICATIONS

Highly qualified and well developed professional with extensive operations management and organizational

leadership experience. Adept at training and supervising staff, recommending solutions to improve processes,

and implementing effective programs to streamline operations. Experienced in the design and

implementation of policies and procedures, as well as consistently assessing operational needs to impact

performance. Currently seeking a management position, bringing 7+ years of related experience and key

strengths as follows:

Operations Management Staff Training/Supervision Logistics/Transportation

Customer Service Project Management Performance Evaluation

Revenue/Sales Growth Key Relationship Building Policy & Procedure

Compliance

Process Improvement Strategic Planning

Inventory Control

Purchasing/Procurement P&L/Budgeting/Forecasting

Ethics & Integrity

Team Building/Leadership Program Coordination

CORE COMPETENCIES & ACCOMPLISHMENTS

Consistently recognized, top-performing professional with unique skill-set and perspective that

only experience can teach.

Leverages natural leadership talents and relationship building to steer operations in right direction.

Utilize exceptional consultative listening skills combined with work experience and expertise in

helping staff improve their organizational performance.

Determine organizational needs, propose operational solutions, and assess impact of solutions

using strong analytical and problem solving skills.

Strong work ethic and track record of success with a history of developing long-lasting

relationships based on a foundation of trust, integrity, and outstanding performance.

Assigned to West Sacramento Office in 2009 as Branch Manager to turn a struggling location into

one of the most profitable branches in the company.

Effective communicator, successful at negotiating and relationship building to strengthen company

image and grasp new opportunities for growth.

Project Manager for a new rental software implementation called Texada and managed assets in

excess of $9M.

Handled the administration of website.

PROFESSIONAL EXPERIENCE

All American Rentals, West Sacramento, CA Branch Manager 2009 – Present

All American Rentals, Newark, CA Logistics Director 2007 – 2009

Fuel Oil System, Hayward, CA Project Manager 2006 – 2007

EDUCATION & PROFESSIONAL DEVELOPMENT

Cascade College General Education

PROFESSIONAL CERTIFICATIONS & MEMBERSHIPS

Forklift Class 4-7 Operator’s certification & Aerial and Boomlift Operators’ Certification

First Aid & CPR Certified

Member of the ARA, CRA, MSA, UCON, AGC and NECA

Contact this candidate