Maintenance Customer Service

Vivian Williams

Over The Road Truck Driver - Covenant Transport

Woodbury, MN

******.******@*****.*** - 443-***-****

WORK EXPERIENCE

Over The Road Truck Driver

Covenant Transport - Chattanooga, TN - September 2013 to Present

Responsible for maneuvering tractor-trailer combinations for stretched duration of time, over long distances

terminals between yards or work sites, transport and deliver freight in a punctual, and efficient manner. Log

and record miles, hours, and costs incurred during trips and ensure that all necessary shipping documents are

current for all deliveries. Comply with all federal, state, and local regulations for the secure and safe operation

of a commercial motor vehicle (CMV) in performing duties. Inspect the truck and all equipment to ensure it

is safe for travel according to the Federal Motor Carrier Safety Administration (FMCSA) and the company

standards, report defects and condition of the tractor, incidents, accidents during and after trips.

Contracting Officer/Procurement Specialist

Asymmetric Warfare Group (AWG) - Fort Meade, MD - September 2008 to September 2011

As the Section Contract Specialist, managed 15 contracts worth 17 million. Wrote Statement of Work for

Services, Construction and Non Tactical vehicles. Ensured contractors performed duties in accordance with

the statement of work, renewed contracts as needed, confered with Subject Matter Experts for construction

contracts to ensure work was performed to safety standards. Submitted DD250's monthly to ensure contractors

were paid on time for services rendered. Closed contracts at the end of each contract. As the Procurement

Specialist, Procured supplies and services for personnel performing world wide missions. Ensured services

that were needed were under contract. Aquired supplies outside of normal military systems when using system

would delay mission. Shipped supplies and tracked them on 1149 until reaching final destination. Ensured all

supplies were added to hand reciepts. Managed hand receipts for personel overseas in Afghanistan, Germany,

Qatar and Iraq. Ensured montlhy inventories were conducted as personnel rotated through the different FOBS.

Logistics Management Specialist

Area Support Group - July 2005 to July 2008

As the Support Operations (SPO), located in Kuwait, responsible for all supply and services throughout the

theatre of Kuwait. Coordinated reception staging onward movement operations. Manage 30 contracts worth

$1.2 billion, four supply support activities, 12 dining facilities, and three retain fuel points; implemented a plan

to increase the Authorized Stockage Lines (ASL) by redesigning the warehouse layout. Ensured contracting

officer representatives perform in accordance with their statement of works. Implemented and designed a

new surveillance checklist for material maintenance branch. By descoping the contractor's commercial parts

warehouse the government saved over $100,000; wrote the performance work statement for the Kuwait life

support contract valued at over $21,000,000. Ensured all equipment was properly accounted for on personnel's

hand receipts. Managed accountability and maintenance of equipment valued over $140K and an (ASL) with

an estimated value of $50 million.

Serve as the Accountable Officer for Direct Support Warehouse with over 700 contractors; provided

recommendations and guidance for over 13,480 Authorize Stockage Lines (ASL), worth more than $61

million; managed maintenance and readiness contracts exceeding $20 million for troops deploying throughout

Kuwait. Improved customer supply reconciliation list of overdue documents from 42 percent to 97.2 percent;

provided technical training and assistance to surge 52 units forward on a continuous basis; responsible

for over $61 million worth of supplies maintaining a 98% demand satisfaction rate in support of over 400

customers; served as the Contracting Officer Technical Representative for the Area Support Group-Kuwait

Directorate of Logistics, responsible for two contractor operated warehouses. Monitored and ensured the

contractors were performing their mission in accordance to their statement of work. Served as the Contracting

Officer Representative (COR) and General Support (GS) warehouse manager. Provided technical guidance

and oversight of the Multiclass warehouse operations worth in excess of $18 million; provided general

support to over 94,000 personnel in support of Operation Iraqi Freedom (OIF). By writing and implementing

Standard Operating procedure (SOP) for the Directorate of Logistics, customer service was increased by 30%;

provided disposition instructions for backlog of 2500 containers decreasing backlog by 100%; decreased the

unauthorized stockage lines from 50,000 to 10,000 in less than a year; provided instructions for cost savings

and maintained 96% demand satisfaction in support of over 350 customers; coordinated and executed the

shipment of over 500 containers to the U.S. without any losses or damage worth $7 million; prevented improper

supply transaction and eliminated fraud, waste and abuse..

Staff Training Specialist

61st Ordnance Brigade - August 2001 to June 2005

Served, as the Training Personnel for the 61st Ordnance Brigade, responsible for 7,000 personnel; responsible

for sending USR report to higher headquarters; determined requirements, validated requests, and acquired

allocations to schools and training external to the Command using the Army Training Requirement and

Resources System (ATRRS). Ensured the proper production and processing of requests, orders, and

documentation associated with these events/schools; coordinated directly with the Department of the Army

DTMS Program Manager to modify the database to meet specific organizational needs. Conducted training

for subordinate units' DTMS managers. Coordinated all brigade tasking to include worldwide deployment.

Coordinate actions of the S3 staff to support all routine and TRADOC tasking. Maintained and issued task to

subordinate units; assisted in planning and execution of special functions, to include change of commands,

parades, and senior officer visits. Coordinated and conducted staff assistance visits with all subordinate

units; appointed as brigade outreach coordinator responsible for coordinating additional school slots to keep

the brigade at a higher state of readiness. Responsible for the health and welfare of approximately 161

personnel; conduct common task training, physical fitness and soldierization training while ensuring goals and

performance objective were met. Maintained administrative and training files; responsible for the maintenance

and care of equipment valued in excess of $60,000; won first place in D&C competition, a first in two years;

promoted a tough and rigorous PT program for the platoon averaging over 250 points; Awarded the Order of

Samuel Sharp Medal for contribution to the Ordnance Corp.

Senior Utilities Equipment Repairer

1st Cavalry Division (U.S.Army) - Fort Hood, TX - February 1996 to January 2001

Directed maintenance support to a Forward Support Battalion; maintained liaison with higher headquarters

to clarify policies, directives, and to furnish and gain information related to maintenance programs; analyzed

inspection data and reports to improve operating procedures and overall capabilities; reviewed SOPs, to

ensure compliance with established pertinent directives; assured close cooperation between supply and

maintenance elements; provided technical and administrative management advice for a variety of trades and

crafts necessary in providing all levels of maintenance support; ensured all quality assurance/ final inspections

procedures of equipment were rigorous and met standards set by Technical Manuals; directed/monitored

the conducting of cost on functions of the maintenance program to determine the economically feasibility;

developed, coordinated, recommended, and evaluated policies and procedures governing the maintenance,

inspection, repair, modification and testing of equipment; planned and coordinated maintenance policies and

procedures; recommended organizational changes/adjustments which had impact on basic structure and

operational cost; ensured that all end products, including mission essential and quality of life standards

meet the highest standard of quality; managed responsibility for planning, coordinating and reviewing

through subordinates all operations which constituted the unit's maintenance, to include vehicle services,

repairs, modifications, overhaul and reconditioning of military automotive, material handling and equipment;

developed comprehensive knowledge of the Army strategic and tactical logistics concepts and readiness

goals to establish the regulatory framework in which the command's logistic materiel maintenance program

operates and to determine and coordinate the sequence and timing of key program events and milestones;

Developed expertise of SAMS, SARRS, ULLS and Army Standard Inspections on Tactical and commercial

equipment; Worked closely with all classes of supply in the Army system. Provided maintenance support to

37 tenant organizations and agencies for tactical and support vehicles, material handling, and general support

equipment; oversaw shop operations for 7 commodities; responsible for $1.7M worth of MTOE equipment

and bench stock items; managed operations involving approximately 25-30 senior/junior NCOs by providing

training, time management and accountability; encouraged staff integrity and competence in enforcing internal

controls, and ensured internal control performance standards were met; spot checked assignments of priorities

to assure conformance with regulations; made critical decisions to include resolving differences pertaining to

production schedule and resolving manpower problems dealing with borrowed personnel; planed, organized,

and directed the execution of the maintenance and repair program; established detailed work plans, program

and projects, followed up on the execution of mission and functional responsibilities; directed the requisitioning,

fabrication and/or procurement, storage and economical utilization of resources; implemented new or revised

procedures and work methods, provided advice in the interpretation of polices, changes in production

techniques, and similar operational matters; developed mission support plans for newly developed, fielded

equipment; negotiated modification work orders affecting equipment; oversaw management of maintenance

for a broad variety of equipment; analyzed and determined requirements for time, personnel, tools, funds, etc.,

coordinated maintenance activities within Equipment Pool and with various other agencies requiring service;

planned and executed supply support to the maintenance activity; assured prompt delivery of requisitioned

spare parts, supplies and equipment; took appropriate action to resolve problems/situations which effect

operational productivity; ensured compliance with maintenance guidelines and regulations, established and

applied internal controls to ensure funds were available and appropriately disbursed; devised and implemented

significant cost-reduction programs which reduced maintenance budgets of over $225,000 in unnecessary

parts and labor. Develop and instill knowledge of concepts, principles and methodologies applicable to all

phases of logistical support for Army ground equipment fleets and respective weapons systems of a major

subordinate command.

EDUCATION

Associates in Cosmetology

Central Texas College

December 2001

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