Customer Service Sales
Resume:
[pic]
JELICA C. ARCILLA
**** ** ******* **., *****, Manila
093********/ **********@*****.***
Objective: To have a challenging position that will
effectively utilize acquired expertise, creative
talents and commitment to excellence.
To further enhance and apply my skills in
oral/speech communications.
To be a result-oriented individual dedicated to
achieving customer satisfaction as well as meeting
or surpassing company expectations.
Education:
Tertiary:
Dates Inclusive: 2008-2012
Philippine Christian University
Taft Avenue, Manila
BS Accountancy
Dates Inclusive: 2005- 2007
Philippine Normal University
Taft Avenue, Manila
BSE Major in Physics
Secondary:
Dates Inclusive: 2004-2005
Binangonan Catholic College
Dates Inclusive: 2002-2004
St. Therese School
Dates Inclusive: 2001-2002
Immaculate Mary Montessori School
Work Experience:
Sales Verification-Citibank, West Contact Services
Inc., Makati City
September 2009 - March 2010
Verify validity of sales by listening to recorded
inbound calls for Citi credit card application.
Escalate system or agent issues to supervisor by
providing detailed explanation of the error and
information discrepancy to effectively formulate
an action plan. Provide feedback about voice agent
quality performance.
Technical Support Representative-Cricket Wireless,
West Contact Services Inc., Mandaluyong City
March 2010 - June 2010
Provides technical support to users/clients by
researching and answering questions;
troubleshooting problems; guiding clients through
corrective steps for the improvement of the
availed service.
Customer Service Associate- Macy's, Convergys
Phils Inc., Muntinlupa City
June 2013 - December 2013
Makes a connection to customers by providing
outstanding service to shoppers by answering
retail questions and queries through voice and/or
chat; makes sure that every customer/buyer will
have an excellent shopping experience online;
inspires the customer to buy, celebrate the
purchase, and create a lasting positive impression
of self, Macy's, and the purchase.
Sales Consultant- Hyundai Para aque West,
Para aque City
February 2014 - May 2014
Promotes products and services and builds
long-term commercial relationships. Determine
customer's vehicle needs and provide vehicle
options. Maintain a prospect development system
and an owner follow-up system that encourages
repeat and referral business. Introduce customers
to service department personnel and emphasize the
quality and efficiency of service repairs and
maintenance available in the dealership's service
department.
Trainings/ Basic Salesmanship
Seminars Hyundai Para aque West
Attended: February 2014
Basic Automotive
Hyundai Para aque West
February 2014
Basic First Aid - Red Cross
Philippine Christian University
August 2011
Literary Concept on Feminism
Philippine Normal University
March 2006
Leadership Training Seminar
Center for Popular Empowerment
January 2006
Basic Gymnastics Skills Cheerleading Camp
Philippine Normal University
June 2005
Personal Profile:
Date of Birth: Oct. 28, 1988
Age: 25
Sex: Female
Civil Status: Single
Nationality: Filipino
Religion: Roman Catholic
Skills: Proficient in English oral/written
communication.
Christian Andrew Hong
Character Team Lead
References: Convergys San Lazaro
Patrick Xavier Alviz
Sales Manager
Vista Residences
Flosen Mallorca
Trainer
Convergys Davao
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