Customer Service Manager

Tony Friedrich

***** ***** ****** **** *** Antonio, Tx 78232 210-***-**** ****************@*****.***

Objective

It is my desire to obtain a Management position within a successful Establishment that will both utilize my experience and

abilities, as well as challenge me to grow in Operational Management Experience and my Personal Growth Goals

Skills Profile

- Extensive Customer Service and Operations Management Experience

- Able to develop strategies to beat Financial Goals as set forth by Upper Management, while remaining within

budget allowed

- Working with Reps (LBW, Food Reps, Service Vendors, etc) – I am able to negotiate best rates for products and

have them work within our needs over their deliverables.

- Staffing (Hiring, Training, Scheduling) – I have the ability to Forecast Staffing needs versus Business Needs to keep

Labor costs to a minimum while still delivering excellence to the customer.

Employment History

V.P. Times – Daytime Manager 11/13/2013 3/14/2014

San Antonio, Tx

- Responsible for all Club Operations to include Staffing, Ordering, Vendor Relations, Money/Safe Reconciliation &

Daily Deposits. Additionally responsible for Hiring/Training of all Staff for the Daytime Shift.

Spiros llC – Shift Manager 12/12/2012 11/13/2013

San Antonio, Tx

- Responsible for Hiring, Scheduling and Training of all staff associated with the Shifts I worked.

- Responsible for Advertising/Marketing of Club

- Showed Net Increase of 15% in overall Sales for the shifts I was responsible for, while lowering costs at the same

time.

The Rockwell Grill & Bar – Managing Partner/Owner 9/1/2010 11/15/2012

San Antonio, Tx

- Responsible for creation of Menus, Ordering of all Product, Developed budget and Food Cost Basis for Menu

costing creation

- Responsible for all Marketing/Advertising for Restaurant

- Developed rapport with LBW, Food and Service Reps to deliver their Products and Services within my budgetary

constraints.

CB Restaurants – General Manager 4/1/2005 8/31/2010

San Antonio, Tx

- Worked my way from Bar Back to General Manager of Club – developed extensive experience in each position held

that made me stand out for promotion to the next level.

- Responsible for all aspects of Day to Day Operations for club. Created Training Program for Staff and Managers,

dealt directly with Owners and worked to deliver on their expectations of the Operations of the Club.

- Managed GL and worked directly with Accountant/Bookkeeping Staff to ensure delivery of accurate numbers

References Available Upon Request

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