Sales Operations Manager

Brian Jacoby

**** ***** ***** ** ****** Hills, CA 916-***-****

********@*****.***

SALES AND OPERATIONS PROFESSIONAL

Proactive and result oriented professional with 15 years of experience in

managing all aspects of the overall operations and customer relationship

management with consistent success in achieving delivery goals.

Demonstrated hands-on management skills in the development and

implementation of strategic plans for ensuring company's growth. Strong

team builder and facilitator, fostering an atmosphere that encourages

highly talented professionals to balance high level skills and optimize

productivity. Maintaining a high level of personal drive, confident nature

and an aggressive attitude while achieving results.

AREAS OF EXPERTISE

V Strategic Planning and Financial Planning

V Human Resource Management

V Budgeting/Cost Control

V Contract Negotiations

V Process Improvement

V Training and Development

V Multitasking in Fast Paced Environments

V Highly Organized and Strong Analytical Abilities

V Articulate Oral and Written Communication

V Quick Problem Resolution and Decision Making

V Client Relationship Management

V Exceptional Presentation and Public Speaking Skills

PROFESSIONAL EXPERIENCE

BARCO RANCHO CORDOVA, CA

2013-2014

Sales and Operations Manager - North America

Actively managed a team of 8 sales administrators, 2 demand planners, and

the demo management team for the entertainment division in North America.

Responsible for all product and financial forecasting within assigned lines

of businesses. Conducted all internal audits for continuous improvement and

managed ISO documentation for departmental processes. Developed employees

in cross-training functionality for greater efficiencies and provided

succession planning for department leads.

. Successfully reduced labor cost overtime hours by ~20% through

improved operations and realigning responsibilities.

. Developed team to manage their business through participative

management and make positive and impactful decisions.

. Created departmental KPI's to measure and improve upon operational

efficiencies.

. Improved sales forecasting accuracy by ~30% utilizing sales funnels

and probability reports in conjunction with run rates.

. Conducted internal process audits to identify key areas for

improvement with an attained goal average ?90%.

. Improved department processes through identifying areas with unique

opportunities and reinforcing change management.

MEDASSETS/SUTTER HEALTH SACRAMENTO, CA

2012-2013

Director, Service Line Lead - Non-Clinical Purchased Services

Led the Non-Clinical Service Line at Sutter Health Strategic Sourcing for

specific cost-savings goals at client engagement. Developed strategies to

manage key sourcing initiatives with stakeholder groups. Responsible for

maintaining knowledge of products and services that covered various

purchase service industries.

. Created and managed a formal work plan based on ~$300M in annual

baseline spends with specific timelines to achieve desired results.

. Generated tens of millions of dollars in cost savings through contract

negotiations and vendor consolidation.

. Exceeded key stakeholders expectations during initiatives and

processes which resulted in the most impactful outcome.

. Provided leadership to Contract Managers, Project Managers, Data

Analysts, and developed teams to ensure staff retention.

. Educated stakeholders in order to offer a strategic position in

dealing with the supplier community.

CELLUPHONE LOS ANGELES, CA

2009-2012

Senior Operations Manager

Led and executed all wholesale and multi-unit operations within a wireless

distribution environment. Responsibilities included budgeting, cost

cutting, facility and equipment operations, shrink control, vendor

relationships, and key performance metrics. Implemented quantifiable

metrics and inventory reporting to include COGS for both internal and

external controls that allow the organization to gauge production and

performance for greater efficiencies and identify areas requiring immediate

attention.

. Manage inventory distribution of multi-unit operations for forty-eight

(48) retail locations and three (3) distribution locations.

. Develops strategies for cost reduction programs resulting in ~$534K

worth of savings during the first two years.

. Reduced labor costs by 18% with enhanced process implementation that

includes system automation.

. Revitalized the inventory management program for the corporate hub

that resulted in a cycle counting accuracy average of ~99.54%.

. Negotiated service level agreements with logistic carriers for cost

reductions and additional incentives.

Brian Jacoby

TASQ TECHNOLOGY ROSEVILLE, CA

2006-2008

Operations Manager

Actively managed a deployment department consisting of 4 supervisors and

124 employees that produced ~$400M in annual gross revenue. Established

operational policies and implemented process efficiency controls to ensure

superior quality and outstanding output of point-of-sale equipment.

Designed and implemented training programs to develop staff and improve

performance.

. Decreased attrition and retained talent through change management

workshops and building relationships.

. Increased productivity by ~30% through lean operations and generating

quantifiable metrics.

. Reduced overtime expenses by ~25% through improved efficiencies and

department performance standards.

. Key player in the discovery stage of automated manifest systems and

order print logic solution resulting in a ROI of ~$280K in the first

year.

TARGET CORPORATION SACRAMENTO, CA

2003-2006

Executive Team Leader - Operations

Assessed compliance by identifying, analyzing, communicating, and training

the Target program characteristics. Utilized excellent planning, project

management, organizational, and decision-making skills. Developed and

implemented strategic plans to achieve key performance measurement

objectives and reduce expenditures caused by waste.

. Performed store audits and analyzed performance needs in areas with

unique processes.

. Managed new store rollouts, delivered timely and accurate operational

changes. Provided feedback to store management teams regarding

corrective measures.

. Restored backroom logistics KPM to green in high risk environments and

reduced waste in reverse logistics in less than 3 months.

. Improved price change teams productivity and process standards by

developing and implementing action plans.

AMERICAN WIRELESS SACRAMENTO, CA

1999-2003

National Operations Manager

Led all operational, distribution hubs, and call center facilities with

budgetary responsibility in a ~$220M sales and operations environment.

Established operational procedures for streamlining processes and

increasing incremental revenue. Leveraged technology, process, and people

resources for client value creation.

. Increased monthly prepaid revenue from ~$600K to ~$1.2M by selective

market penetration and program launchings.

. Key player in the development and implementation of WMS and Agent

Portal systems for dealer agent base.

. Monitored and reduced program costs to increase sales margins and

increase call center activations by ~20%.

. Created process flow maps for all market distribution locations,

logistics, and inventory management.

EDUCATION

Master Business Administration (M.B.A.), Ashford University, San Diego,

California

Major: Business Administration Special Concentration in Supply Chain

Management

Bachelor of Arts (B.A.), Ashford University, San Diego, California

Major: Organizational Management

Lean Six Sigma International Green Belt Training, Kortrijk, Belgium

Contact this candidate