Customer Service Quality Assurance
Resume:
A H IGHLY MOTIVATED, EXPERIENCED PROFESSIONAL WITH SKILLS IN QUALITY ASSURANCE, QUALITY
C ONTROL, EDUCATION AND OFFICE ADMINISTRATION
S KILLS
Bilingual
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( Spanish)
Advanced
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C omputer Skills
HR Skills
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Executive
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A ssistant
Travel
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A rrangements
OSHA
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FDA
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GMP
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GDP
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HIPPA
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ISO 13485:2003
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Radiation Safety
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B renda L. Miller P age 2
EXPERIENCE
Quality Coordinator ( Short Assignment)
0 6/14-
DNP- Concord, NC
Track Customer complaints and CAPA.
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First Article Inspections.
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Inspected products to determine disposition.
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Inspected products to verify meets product specifications.
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Write and edit Work Instructions and SOP.
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QUALITY ASSURANCE DOCUMENT CONTROLLER & TRAINING COORDINAT
Eckert & Ziegler, BEBIG, Inc. -
1 0/11 / 03/14
Electronically management, coordination, implementation, control and
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o f Quality System this include: Standard Operation Procedures, W
Forms.
Approve, review and update documents; make changes and identify re
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document distribution; and prevent use of obsolete documents, facilitati
Issued controlled unique reference numbers to support relevant QMS ac
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Processed Batch Records, Validation Documents, Miscellaneous R
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Specifications.
Tracking and update logs for: Training Matrix, Training Plan, em
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descriptions, CAPA system, non-conforming, change control, comp
product release.
Collected, analyzed data from test results, generated regular repo
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updated all quality data, license and manual books.
Supported Internal, External Quality Auditors., followed FDA, NR
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regulations.
Assisted in the preparation of Technical Files, DMR, PFMEA and flow
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c lerical, e-mails, preparing labels, mailing, customer service and faxing.
QUALITY CONTROL COORDINATOR
Visual inspection of medical devices packaging surfaces and packaging
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and free of obvious cosmetic defects.
Inspection of labels applied in order to maintain traceability during steril
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Review of traveler documents to ensure accuracy of quantity, rev
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specifications.
Verify the presence and location of required medical devices, accord
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product documentation (drawing, assembly procedures, and radiograph)
Process medical devices reject, mark the locations of observe defect
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and segregate nonconforming medical device to Material Review Board
Manufacturing Engineering and Quality Director.
ACCOMPLISHMENTS
D irectly responsible for creating, distributing and performing training verific
procedures, work instructions and forms. Interfaced regularly with the UK Quality
r ecommended document control system improvements. Met all corporate timelines
resulted in our company being one of the first to implement the Quality System
d uring monthly worldwide company presentations.
0 8/08 -10/11
ADMINISTRATIVE ASSISTANT
Yale Behavioral Health Services - Hamden, CT
Filled and updated medical records for treatment plans and assists in ph
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Reviewed outgoing material to ensure attachments, dates, and signatu
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accurate.
Assembled and maintained current charts and provides clerical/ad
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including the composition and preparation of routine correspondence.
Completes a broad variety of administrative tasks including: managing
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calendar of appointments; composing and preparing correspondence.
B renda L. Miller P age 2
QUALITY INSPECTOR SUPERVISOR 1 0/04 – 02/08
American Plastic Products- Waterbury, CT
Determined that all units contained corresponding kits and were cosmetically free of defects prior to
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p acking.
Inspected assembled products ready to ship to conform that they met company standards and customer
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s pecifications. Mentored teams to analyze the quality of the products assembled.
Performed production/packaging start-up and continuous monitoring of the line operation.
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Assigned line workers to their position on the line and provide instructions as required.
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Monitored component requirements and delivered materials to line as needed.
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Rotated workers, and directed and led line operation to assure production goals were achieved.
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TEACHER ASSISTANT 0 8/01 – 05/02
Department of Education - Moca, PR
Designed and planned daily lessons for a class of 30 students, and enforced administration policies and
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r ules governing students.
Observed students' performance and recorded relevant data to assess their progress and facilitated
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r egular parent conferences.
LEGAL SECRETARY 0 8/97 – 06/99
Luis A. Loperena, Lawyer Buffet -, Moca, PR
Conserves attorney’s time by reading, researching, reviewing, verifying, and routing correspondence,
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r eports and legal documents.
Drafting documents; collects evidences, initiating telecommunications and manage lawyer calendar.
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Organize and maintain law libraries, documents, and case files.
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EDUCATION
Master of Public Administration ● Health Services 6 s emester hours 0 6/11
K eller Graduate School of Management
Bachelor of Science ● Business Administration/Management 0 5/10
University of Phoenix
B achelor of Science ● Natural Sciences 115 semester hours 12/02
University of Puerto Rico
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