Customer Service Manager

Kevin Hall

Address: **** ******* **, ********, ** 48169

Cell: 517-***-**** E-mail: *************@*****.***

Objective

• To attain a position in which I can utilize my experience and education in the area of supply chain

management and customer service to further enhance the performance of the organization.

Experience

Shipment Management Coordinator - Ryder

March 6, 2014 – May 23, 2014

• Analyzing, rating, and tendering various LTL/TL shipments with contracted carriers for key account -

GE.

• Liaison between GE Locomotive Division, GE suppliers, and Ryder Carrier Network.

• Troubleshooting various shipping delays, carrier failures, and customer inquiries.

Materials Planner/Logistics Coordinator - Promess Incorporated

June 2011 – March 2014

• Accurately receive all incoming purchase orders against orders on file and update production schedule.

• Preparing, scheduling, and organizing LTL freight and small parcel shipments with various carriers via

UPS WorldShip, DHL, Fedex Online, and various carrier sites.

• Completing AES/NAFTA/CoO export/import requirements for products shipping internationally.

• Various administrative tasks as needed including data entry, order tracking, filing, reports, etc.

• Cycle counting inventory levels to avoid disruption of projects and orders.

• Interfacing with sales and engineering teams in regards to test parts and current lead times.

• Placing orders and following up with suppliers in regards to delivery and specifications.

• Tracking/completing Work Orders and Bills of Material for systems and sub-assemblies.

• Performing shipping/receiving tasks as needed. Loading/unloading freight trucks with forklift.

Summary of Projects at Promess

• Along with our plant manager, I created and presented our department’s 2013-2015 business plan and

capital expenditures proposal to upper management and other department heads.

• Monthly projects included: upcoming order schedule for main press component, ready to ship/shipped

jobs report, updates to the production plan performed weekly.

Manager - Brighton Pizza Company

October 2004 – June 2011

• Prioritizing and organizing staff members daily.

• Successfully set up small events and coordinated catered orders personally.

• Scheduled, interviewed, and trained new employees.

Education

Bachelors of Business Administration – Supply Chain Management Major – Sept. 2011 – April 2013

• Eastern Michigan University, GPA: 3.77 (4.0 = A)

• Member of the EMU APICS Chapter (The Association for Operations Management)

• Participated in the APICS Winter 2012 Great Lakes District Student Case Competition

• Participated in the General Motors/WSU Fall 2012 Student Case Competition

Business Associate in Arts Degree - Business Administration - Sept. 2008 – May 2011

• Washtenaw Community College

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