Service Manager

Gagan Preet Singh

Mobile: 098******** ~ E-Mail: ************@*****.**.**,

Top-Level Assignments: Manager Service for Sidheshwar Nissan in Automobile

Industry.

[pic]PROFESSIONAL SYNOPSIS

. A seasoned professional with 10 years of

experience in Service Operations, Client

Relationship Management, Technical Services

and Team Management, largely in the

Automobile industry.

. Currently heading After Sales for Sidheshwar

Motors Pvt Ltd. as Service Manager with

NISSAN Dealer. Taking care of all the

Operation of After Sales.

. A keen planner and implementer with deftness

in effectuating strategies, driving teams to

ensure successful execution of various

projects & initiatives.

. An enterprising leader with abilities in

motivating cross cultural teams and enabling

them to deliver quality services to clients.

. An effective communicator with strong

relationship management, analytical and

communication skills.

[pic]

COMPETENCY MATRIX

< Formulating corporate goals, short term & long-term budgets and

developing business plans for the achievement of these goals.

< Managing entire service operations of Sidheshwar Nissan Gurgaon branches

for ensuring achievement of business objectives and sustaining

profitability of the Retailer Partners.

< Exploring potential business avenues thereby achieving increased business

growth and initiating market development efforts.

< Communicating product feedback from the field to Product Engineering

Department with focus on effectuating modifications in products and

improving product performance.

< Leading and monitoring performance of team members to ensure efficiency

in service operations.

< Ensuring speedy resolution of queries and grievances, maintaining

excellent relations with clients to generate avenues for additional

business.

< Monitoring post service activities like follow up with customers, service

reminders.

[pic]

EMPLOYMENT SCAN

M/s Sidheshwar Nissan..; Since Feb'12

Manager Service SinceFeb'12

< Planning and defining monthly targets for the Workshop.

< Analyzing customer complaints, charting out relevant action plans,

implementing counter-measures, and ascertaining efficacy of the same.

< Improving system & process of handling customer concerns/queries at

Dealership.

< Making all the Monthly Reports of the workshop & sanded to the NISSAN for

their requirement

< Responsible for the Job Flow

< Diagnosis & Rectification of the major technical problem

Major Attainments

< Giving the Training to the Technician on the product's as per manufacture

data & as well as the feedback of the upcoming changes in the market.

< Service Quality Monitoring

< Managing Manpower

< Job management document according to manufacturer standards

< Assisting spare parts department in order for planning as per workshop

requirement

M/s Nath Motors Pvt. Ltd..; Jan'2010-Feb'12

Asst. Service Manager

Jan'2010-Feb'12

< Interact with Customers & allocating the Service Advisor to the Vehicle

as per their experience

< Planning and defining monthly targets of Customer Satisfaction, Audits;

effectuating policies for the attainment of the same.

< Analyzing customer complaints, charting out relevant action plans,

implementing counter-measures, and ascertaining efficacy of the same.

< Improving system & process of handling customer concerns/queries at

Dealership.

< Making all the Report's in the workshop & sanded to the NISSAN for their

requirement

< Responsible for the Job Flow

< Diagnosis & Rectification of the major technical problem

Major Attainments

< Giving the Training to the Technician on the product's as per manufacture

data & as well as the feedback of the upcoming changes in the market.

< Service Quality Monitoring

< Managing Manpower

< Job management document according to manufacturer standards

< Assisting spare parts department in order for planning as per workshop

requirement

M/s Pushpanjali Motors Ltd..; Feb'2008 - Jan'2010

Workshop Manager Feb'08 -

Jan'10

< Interact with Customers & allocating the Technician to the cars as per

their experience.

< Follow for Customer's Satisfaction from Customer care executives after

vehicles delivery.

< Interact with NISSAN for the technical problems at our Dealership

< Making all the Report's in the workshop & sanded to the NISSAN for their

requirement

< Diagnosis & Rectification of the major technical problems

< Providing the feedback of the own product as well as the competitor's

products to the manufactures.

< Taking Care of Warranty Claim's at our dealership ( Approval, Settlement,

Rejection's) from the NISSAN

< Giving the Training to the Technician on the product's as per manufacture

data & as well as the feedback of the upcoming changes in the market.

< Responsibilities including

o Service Quality Monitoring

o Job management document according to manufacturer standards

Major Attainments

< Service Quality Monitoring

< Job management document according to manufacturer standards

M/s Shiva Motors.., a Dealer of Chevrolet Motors - Noida (UP); Jan'06-

Feb'08

Floor In charge Jan'06-

Feb'08

< Allocating the Technician to the vehicle as per their experience

< Follow for Customer's Satisfaction from Customer care executives after

vehicles delivery.

< Interact with GMI / Chevrolet for the technical problems at our

Dealership

< Asst. Spare Part for arranging it from other dealership.

M/s Southend Honda Pvt. Ltd., (Honda Dealer): Aug'04 - Dec'06

Growth path

Service Advisor Apr'05 -

Dec'06

Service Technician

Aug'04 - Apr'05

[pic]SCHOLASTICS

2004 I.T.I in Automobiles J.N.M Ex. Service Man

Institute Rajamundry (A.P). (75%)

2012 Pursing B. Tech. Karnataka State Open

University.

[pic]TRAINING SESSIONS

. Service Manager Seminar Attended at NISSAN MOTORS Chennai

. Soft Skill Seminar Attended at NATH NISSAN New Delhi

. Service Advisor-1 seminar attended at NISSAN MOTOR INDIA PVT.LTD.

(Bombay)

. Optra Magnum Launching Module seminar attended at GMI Halol (Gujarat).

. Spark Launching Module seminar attended at GMI Halol (Gujarat).

. Introductory Module seminar attended at M/s Shiva Motor's.

. Soft Skill in Dealer seminar attended at RING ROAD HONDA.

. Workshop Controller seminar attended at HONDA SIEL CARS INDIA LTD.

. Service Advisor-2 seminar attended at HONDA SIEL CARS INDIA LTD.

. Service Advisor-1 seminar attended at HONDA SIEL CARS INDIA LTD.

[pic]PERSONAL DOSSIER

Date of Birth : 17th October 1983

Strategic Management

Service Operations

Business Planning

Resource Management

Client Relationship Management

Workshop Operations

Product Management

Team Management

Contact this candidate