Customer Service Quality Assurance

Kevin W. Wolfe

**** *. ******* *********

Brandon, SD 57005

605-***-**** (cell)

*********@*****.***

July 8, 2014

Dear Human Resource Representative:

I have over 18 years of experience with 15 years in management of personnel

in the areas of operations, quality assurance, process engineering,

technical support, customer service, and shipping/receiving. Throughout my

career, I have gained valuable knowledge and I am sought out as a leader in

developing and maintaining relationships with executive leaders, staff,

customers, and partners at all levels.

With much anticipation, please accept my resume for your Plant Manager

opening. I would appreciate the opportunity to further discuss my

qualifications. I am available at a mutually convenient time.

Thank you for your time and consideration.

Sincerely,

[pic]

Kevin D. Wolfe

KEVIN D WOLFE

1406 EAST REDWOOD BOULEVARD

Brandon, SD 57005

Cell Phone: 605-***-****

*********@*****.***

Operations & Production Experience ( Quality Assurance Experience

( Customer Experience

Professional Summary

HIGHLY MOTIVATED AND RESULTS ORIENTED LEADER WITH 18 YEARS OF IN-DEPTH

OPERATIONS AND QUALITY ASSURANCE EXPERIENCE. BACKGROUND INCLUDES

EXPERIENCE IN MANAGEMENT OF PERSONNEL IN THE AREAS OF

OPERATIONS/PRODUCTION, QUALITY ASSURANCE, CUSTOMER SERVICE, PROCESS

ENGINEERING, TECHNICAL SUPPORT, AND SHIPPING/RECEIVING. SKILLED AT LEADING

TEAMS AND OWN SELF THROUGH TECHNICAL AND OPERATIONAL CHALLENGES APPLYING A

DISCIPLINED PROBLEM SOLVING APPROACH UTILIZING QUALITY TOOLS (SIX SIGMA)

AND LEAN THINKING. SOUGHT OUT AS A LEADER IN DEVELOPING AND MAINTAINING

RELATIONSHIPS WITH EXECUTIVE LEADERS, STAFF, CUSTOMERS, AND PARTNERS AT ALL

LEVELS.

Areas of expertise and professional strengths

Operations & Technical PROCESS IMPROVEMENT, LEAN ENTERPRISE &

Management IMPLEMENTATION

QUALITY SYSTEM & CONTROL PRODUCT & PROJECT MANAGEMENT

MANAGEMENT STAFF DEVELOPMENT & MOTIVATION

CUSTOMER RELATIONSHIP DEPARTMENT BUDGET, EXPENSE CONTROL, & PROFIT

MANAGEMENT

ORGANIZATIONAL CHANGE

MANAGEMENT

EDUCATION & CERTIFICATION

University of Wisconsin Stout, Menomonie, WI 54751

Bachelor of Science: Industrial Management

2001

Society of Manufacturing Engineers

Lean Bronze Certification

2007

PROFESSIONAL EXPERIENCE

RAVEN INDUSTRIES, AEROSTAR INTERNATIONAL, INC.

Design & Manufacture of highly technical Aerospace, Surveillance

Technology, Electronics, & Specialty Sewn Products

Division QA Manager {Sioux Falls, SD}

2010 - Present

o Quality liaison to Google X Project Loon providing stratospheric

balloons to connect the world with internet service

o Manage twelve direct reports and responsible for forty two

associates across four locations

o Develop and manage annual operating budget in excess of $3

million; while reducing spending by 12% and achieving corporate

profits

o Developed and implemented a successful supplier performance

management system

o Developed long and short term strategic objectives and work with

direct reports to develop execution plans to achieve strategic

initiatives

o Support corporate objectives and work closely with

administrative functions to provide required data

o Managed a team of three associates to rewrite the divisions

quality management system and lead them to a successful ISO

9001:2008 recertification

o Provide clear vision for the entire quality department

o Provide leadership in continuous total quality management

philosophy and execution to enhance our customers experience

o Mentor direct reports and develop employees within division

o Communicate regularly to division personnel, cooperate, and

customers

Adams Thermal Systems, Inc

World class manufacturer of engine cooling systems for on and off highway

vehicles

Operations Manager {Canton, SD}

2009 - 2010

o Reported directly to the President

o Managed six direct managers with responsibility of ninety

associates across two operations in two locations.

o Responsible for daily production operations and all of its

components: safety, quality, delivery, cost, profit, and

continuous improvement

o Managed annual operating budget in excess of $4 million.

Reduced operating expenses by 20% through manpower and expense

reductions

. Manpower reductions obtained by combining job functions which delayed

or eliminated new hire requirements.

. General expense reductions gained through lean initiatives and process

improvements.

o Introduced lean manufacturing initiatives and organized a

detailed 5s operational strategy focused on quality and product

flow improvements. (reduced scrap by 4% and improved product

flow by 30%)

o Improved department productivity by 15% by improving process

efficiency and quality standard adherence

o Provided monthly operation updates focused on safety, quality,

delivery, profit, and cost reduction improvements

o Oversaw implementation and administration of department

policies, systems, and procedures

o Developed long term operational strategies focused on growth and

continuous improvement

o Implemented proven problem solving techniques throughout

operations (8D and 5y approach)

o Mentored associates to improve technical and leadership skills.

o Developed improved training course matrix and mentorship

schedule which further allowed departmental efficiency

improvements due to better trained associates.

Hutchinson Technology Incorporated

Worldwide supplier of suspension assemblies for disk drives

Quality Engineering Manager {Sioux Falls, SD}

2004 - 2009

o Managed three direct reports with responsibility over three

areas with one hundred thirty seven employees: Customer Quality

Engineering, Quality Assurance & Control, and

Shipping/Receiving.

o Initiated strategies, policies, and department performance

indicators to achieve strategic short and long range goals in

quality, customer service, cost, and delivery to differentiate a

sustainable competitive advantage from competitors.

o Implemented techniques and strategies for continuous quality

system improvements which reduced customer complaints by 75%

resulting in a cost savings of $3 million.

o Implemented Lean manufacturing techniques and yield improvements

resulting in greater than $1.8 million recurring annual cost

savings while reducing labor by 30%.

o Initiated and managed improvement projects focused on achieving

corporate objectives in quality performance, yield, and customer

service.

o Developed and implemented supplier quality system to monitor and

report quality performance to suppliers resulting in an OEE

improvement of 8%.

o Developed and implemented corporate performance dashboard system

to monitor strategic operation indicators focused on quality,

production attainment, utilization, and yield resulting in a

sustainable yield gain of 3% with an annual cost savings of $7

million.

o Set direction with internal site ISO auditor to validate quality

system compliance by auditing to ensure successful ISO9001 audit

results.

o Managed and approved indirect and capital budgets and control

expenses in line with sales forecast.

o Communicated technical and non technical information with Asian

customers while developing key relationships with their senior

level executives with extensive domestic and international

travel. {Asia: Japan, China, Thailand, Philippines}

Manufacturing Engineer - Product Line Leader {Eau Claire, WI}

2002-2004

o Served as key contact for Strategic Business Marketing Unit and

managed all applications of product and equipment improvements,

quality, cost, and technical information.

o Led cross functional teams for new product deployment,

complicated process change implementations, corrective action

requests, and continuous improvement projects.

o Supported engineering resources and product technicians to

resolve critical production equipment and customer issues while

using quality and statistical tools.

o Interfaced directly with customers resolving quality and product

design issues.

Manufacturing - Production Supervisor {Eau Claire, WI}

2002

o Provided supervisory responsibilities to employees, conducted

performance appraisals, communicated merit increases and related

information to employees as appropriate.

o Developed and communicated short and long range plans aligned to

corporate performance objectives.

o Lead problem solving and preventive planning activities to

achieve operation goals.

Manufacturing Support Department - Group Lead {Eau Claire, WI}

1999-2002

o Managed group work load and priorities by determining

assignments based on needs of manufacturing.

o Developed department product and process optimization plans and

activities for assembly operations related to technical support

requirements.

o Coached and guided Technicians on troubleshooting activities for

technical equipment and process improvements.

Manufacturing Support Department - Technician {Eau Claire, WI}

1996-1999

o Provided process engineering support to manufacturing units by

monitoring, troubleshooting, and adjusting technical equipment

and processes to obtain maximum quality, yield, utilization, and

output.

o Proficient in improved process yields, efficiencies, and through

put time.

o Performed preventative maintenance and implemented engineering

modifications on technical production equipment.

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate