Customer Service Administrative Assistant

BHAWNA SONI Mob: 097********

(Marketing Exécutive) E Mail: ******.******@*****.***

Career Objective

To pursue a responsible and challenging position in an organization that would enable me to augment my acquired

knowledge, bring my skills to forefront and provide a healthy atmosphere based on strong ethics of the work culture.

Engagement Overview

CPJIMT (Chanderprabhu Jain Institute of Management and Technology) (July 2013 – July2014)

Counselor cum Assistant Professor (Management)

Providing counseling to students about various Under Graduations, Graduations and Post Graduation

1.

programmes.

Working as an Administrative Assistant on a rotational basis.

2.

Teaching Management subjects to BBA,BCA and MBA students.

3.

BIFM (BLB institute of financial markets) (Feb 2008 Feb 2009)

Business Development Executive

Providing counseling to the students about the post graduate diploma in financial planning

1.

And also about the wealth management.

2.

Worked as an Administrative Assistant on a rotational basis.

3.

Technical Skills

DBMS Packages : Ms Access

Operating Systems : MS DOS, Windows XP, Windows Vista, Windows 7.

Others : MS Office 2007 Package and Internet.

Verbal Ability

Foreign Language : French and Spanish.

Excellent Communication & presentation Skills.

Domain Experience

Banking and Finance.

Education – Consultation for Financial, Management and IT courses.

Strength

Business negotiation skills.

Excellent social skills

Time management ability.

Talent to function as a team.

Work Capacity – Meeting Deadlines. Diagnostic Ability – Ability to find root cause.

Excellent analytical, logical, programming skills & Leadership Qualities.

Good team player, hard worker and very enthusiastic.

Education Summary

Degree and Date University/ College Major and Specialization

MBA HR Punjab Technical (Specialization in HR)

University, Jallandhar

(2009 2011)

PGDBM New Delhi Institute of (Post Graduation Diploma in Business Administration)

Management (NDIM),

(2009 2011)

New Delhi

BBA Guru Jambheshwar (Bachelors of Business Administration)

University, Hissar

(2005 2008)

GDIB Jagannath Institute of (Graduate Diploma in Business)

(2005 2008) Management & Science

(JIMS) P, New Delhi

Projects Undertaken

1.

Project: BIFM (BLB institute of financial markets) (Feb 2008 Feb 2009)

Role: Business Development Executive

Project Description:

Counseling, enrolling and analyzing growth and attrition levels of the student’s PG Diploma in Financial Planning and

Wealth Management, CFP – Certified Financial Planner, PO – Probationary Officers Entrance Test (Bank PO), NSE

Modules.

Responsibilities:

Providing counseling to the students about various post graduate diploma courses.

Enrolling the students for the course.

Face to face counseling.

Conducting online entrance exams.

Worked as an invigilator as well.

Conducting GD and PI.

2.

Project: ICICI PRUDENTAIL, New Delhi.

Role: Management Trainee

Project Description: Comparative analysis of ICICI ULIP and HDFC ULIP plan.

Responsibilities:

Comparing various Insurance Plans between the two companies.

Comparative Analysis Study between various ULIP Plans, it’s services and the corresponding C SAT

Levels.

Discussion with the Advisors about the credibility of the services.

Plans discussion and the comfort level of the customers.

3.

Project: AD STRING ADVERTISEMENT PVT. LTD., New Delhi.

Role: Management Trainee

Project Description: A detailed study of the role of advertisement in changing customer’s perception towards the

products. It also explains how advertisements affects the day to day life of customers and how it influences their

purchasing behavior.

Responsibilities:

Recommends and develop staffing strategies based on the manager’s need for talent and operations

goals.

Prioritizing the open requirements and co ordinate with the customers in successful fulfillment of the

needs.

Effective customer service including good interpersonal skill.

Marketing of all National Brands

4.

Project: Study of Quality of Work life and Job Satisfaction among Employees in MAX Hospital.

Role: Management Trainee

Project Description: A detail study of quality of work life affects the level of job satisfaction of employees working in

MAX Hospital.

Responsibilities:

Provide high level administrative support by conducting research.

Preparing reports, handling information requests.

Performing clerical functions such as preparing correspondence.

Analysing the employees satisfaction level on various parameters such as number of working

days,hours,allowance and other benefits given to them.

(BHAWNA SONI)

Contact this candidate