Customer Service Training

Summary

Highlights

Experience

Rikki Walters

*** *** *** ** ***** Lot 6, Ellisville, Mississippi 39437

Cell: 601-***-****

***********@*****.***

Ambulance dispatcher with EMD certification skilled at remaining calm under pressure while quickly

and adeptly responding to all emergency and non emergency situations.

Cool and collected under pressure

Volunteer firefighter in Ovett, Mississippi

EMD certified

Competent at retrieving information in a high

stress situation

Dependable

Trustworthy

Self motivated

Capable of making decisions and thinking

ahead in stressful situations

ASAP EMS May 2012

Dispatcher

Laurel, Mississippi

Collected pertinent information from the patient/caller in regards to an emergency situation and properly

dispatched an emergency crew.

Maintained a state of readiness and alertness for all assignments.

Provided pre-arrival instructions as needed. (Ex. CPR in the event of Cardiac Arrest.)

Completed all mandatory education and training classes.

Self Employed Personal Caretaker July 2006

Personal Caretaker

Hattiesburg, MS

Assist with basic needs (eating, dressing, bathing, etc)

Assist with house work as needed.

Run errands for client.

Transport to and from appointments when required.

(Each client is different and requires different services. Their specific needs dictates what duties are

performed for that client. Most of my clients have been elderly and all are deceased.)

South Central Regional Medical Center January 2010 to December 2011

Emergency Room Technician

Laurel, MS

Completed all mandatory education and training classes.

Education

Interacted with patients, families, hospital staff and the general public.

Obtained vital signs, drew blood and obtained samples for lab work as needed.

Transported patients as needed.

Performed CPR and assisted in emergency situations under the direction of doctors and nurses.

Practiced excellent customer service skills when working at the front desk of emergency room.

Forrest General Hospital February 2009 to January 2010

Acute Care Tech (Pediatric)

Hattiesburg, MS

Completed all mandatory education and training classes.

Interacted with patients, families, hospital staff and the general public.

Maintained a state of readiness and alertness for all assignments.

Assisted nurses with procedures as needed.

Obtained vital signs and other labs as needed.

Correctly documented vital signs and other findings in system.

Transported patients upon discharge.

Jones County Junior College 2007

GED

Ellisville, MS, USA

Obtained GED in March of 2007 from JCJC

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